Financial Systems Support Analyst

• Mar 2020 - Present

Sales Floor Manager

• Sep 2016 - Present

Service Manager

• Oct 2019 - Mar 2020

Operations Manager

• Jul 2018 - Oct 2019

Provides efficient and professional service at an appropriate level to meet and exceed customers’ expectations. Maintain safe working conditions as required by OSHA and federal, state and local governing bodies. Communicates with other management, hourly employees, and customers, providing positive feedback and promoting a positive image of the café and good employee morale. Ensure the maintenance of a safe and harassment-free workplace. Takes quick and responsible action in solving problems and able to use reason when dealing with corrective actions. Promotes the First Watch culture within the restaurant, and ensures that the restaurant is operated in compliance with federal and state laws, all Company policies and guidelines. Assists in financial sales/profitability; planning of labor, Data Central, scheduling matrix, and restaurant budget, inspections, and meeting the restaurant’s goals, understanding and managing food cost and labor cost. Counting and ordering produce and large product shipments, and accepting, or rejecting, deliveries from various suppliers. Monitoring of bi-weekly Inventory. Show less

Certified Trainer

• Dec 2007 - Jun 2018

Responsible for laying the foundation of the brand.Teaching Red Lobster's Core Values of:○ Respect○ Integrity○ Genuine Caring○ Hospitality○ Teamwork, with the addition of Excellence and Fun.To assist in teaching the skills necessary to do their job efficiently and with expertise.To continue training and to be of assistance to each individual even after initial training has been completed.Accomplishments:Have currently trained over 600 employees.

Culinary Professional

• Dec 2006 - Jun 2018

Organized, independent worker with the ability to lead a team to success.Detail-oriented and able to learn new tasks quickly and effectively.Ability to handle a fast-paced environment.Proven leadership skills.Able to handle/resolve problems between employees, and guests.Consistently complies with company policies and procedures.Works well under pressure.Team-oriented.Accomplishments:Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.Trained kitchen staff on proper use of equipment, food handling and portion-sizing.Supervised kitchen staff and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Show less

Certified Trainer

• May 2005 - Sep 2007

Customer Service Representative

• Sep 2005 - Dec 2005

Takes orders by obtaining and verifying information. Enters orders by transmitting information. Provides product/service information by answering questions; offering assistance. Maintains call center database by entering and verifying information; updating contact log. Improves quality results by recommending changes. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Call Center Specialist Skills and Qualifications: Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking Show less

Auto Sales Associate

• Oct 2003 - May 2005

Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Automobile Salesperson Skills and Qualifications: Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge Show less

Server

• Mar 2002 - Dec 2004

Server Job Responsibilities: Serves patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance. Server Job Duties: Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils. Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions. Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. Keeps kitchen staff informed by noting timing of meal progression. Show less