Community Recovery Operations Coordinator

• Dec 2021 - Present

Certified Fiction Book Coach and Creative Writer

• Apr 2014 - Present

Certified Fiction Book Coach and Certified Leadership Coach Coaching writers to develop and write strong stories with a solid cause-and-effect structure, and a meaningful point. We focus on the fictional story's foundation, genre, target audience, world building, how to write a jacket copy for book, the plot in 50 words or less, and developing characters with agency, inner conflicts and stakes. Manuscript assessments with an editorial letter aimed at helping writers see where they need to focus to strengthen their stories. Red light, yellow light, and green light issues identified and an action plan for manuscript revision provided. Synopsis, query letters, and pitch strategies for publication. Certified Fiction Book Coach and Creative Writer - selinashapland.com Paranormal cosy mystery, romance, romantic elements, horror elements and developing fiction writing skills. Professional Associations: Romance Writers of Australia - 2017, 2018, 2021, 2022 Sisters-in-Crime - Non-Victorian member 2022 Australian Crime Writers Association Lifetime Member 2022 onward Teaching Platforms: Skillshare - Shaplandart Write Believable Characters for Beginners - https://skl.sh/2Uoxc5Y Articles and event notices on the following topics: Business Self Development Professional Development Artists Art Animals Non-Profit Organisations Health and Wellbeing Love, Relationships and Romance Writing Techniques Inspirational women and stories of interest to the audience. e-zines: Weekend Notes - Feature Articles, Reviews and Event Notices Hub Garden - incl: Self Avenue; Ready for Pets; Healthy Hints; Craft Found; Truly Heart Ezine Articles - Content specific and How-To articles SavvySME - Content specific and How-To articles

Administration Officer to Medical Directors

• Sep 2021 - Dec 2021

Technical Operations Support Coordinator

• Jan 2012 - Jan 2021

• Executive level administration support to Technical Services Manager overseeing a team five Technical Supervisors and 50 technical staff across the Science and Engineering Faculty• Daily calendar and email administration of three inboxes, day-to-day running of the office and all administrative duties including reporting monthly metrics, creation of meeting agendas, minutes (informal and formal when required), actions, follow up of outstanding actions and liaison with members of the team regarding reminders for key dates and deadlines• Editor level experience and skills in web based platforms including the Digital Workplace and SharePoint• Writing process and policy to guide staff in aligning with the Faculty and Universities MOPP, HR processes, and operational expectations and strategic deliverables• Plan, print and distribute yearly operations calendar to teams. Add key dates into calendars, and add to SharePoint page for easy electronic access by staff• HR responsibilities include a monthly report of current staff on short term contract, start and end dates, backfill details, vacancy opportunities, rewriting and refreshing position descriptions in collaboration with Supervisors and Technical Services Manager, also sit on interview panels for appointing staff, and oversee recruitment process, ensure confidentiality of all applicants• Secretarial role on the Equipment Working Group, including managing all funding bids requests, communication with academic and technical staff on how to apply, outcomes of the funding round and how to proceed to purchasing. Then at regular intervals, review progress of equipment arrival, asset confirmation against the SharePoint list, report progress to Chair of the group for Executive level reporting• Arrange annual test & tag, and HSE compliance• Project Leadership of the Wellbeing Project across Technical Services• Develop staff leadership coaching through coaching supervisors and staff• Co-ordinate events

Project Officer - Communications & Administration

• Jul 2009 - Dec 2011

Space & Project Management Unit – Fixed full-time secondmentFaculties of Built Environment & Engineering and Science & TechnologyDuties: • Support Project Manager with all aspects of running the SPMU including finance, emails, staff induction, Health and Safety, HR procedures and many other duties as required;• Communications via the InfoHub for BEE and FaST Staff regarding building works notices, updates on the new Science & Technology Precinct and Community Hub (STP-CH) progression, creating Presentations and communicating via email to staff, students and stakeholders;• Financial accounts payable, accounts tracking, liaising with Facilities Management to recoup expended funds on early works projects for STP-CH;• Signage administration – updating foyer, directory boards, rooms and other building signage, inclusive of liaising with Facilities Management to order signage via BEIMS and directly with the signage companies;• Keys and Electronic Swipe Access (EBES), ordering of new keys, tracking keys, recommending and working with applications staff on the STARS key module database, training staff on usage, approving key and EBES custodians to provide keys and swipe access to staff and students and liaising with Facilities Management, QUT Security, external contractors to provide quotes and problem solve;• Attending project meetings, taking minutes, writing minutes, creating agendas, follow up on outstanding items with staff members;• Assisted the BEE Technical Services Unity Manager with space related requirements, HR, minutes, agendas and other duties as directed;• Coordinate Space and Project Management Unit administrative procedures, writing policy and procedure related to space and our services;• Telephone screening, messages, answering enquiries, directing calls;• Email management and records management;

Administrative Officer, H&S - Part-time

• Jul 2009 - Jul 2009

Various Administrative duties related to Health and Safety including training of First Aid, Risk Assessment Management.

Communications & Administration Officer – Corporate Award Courses,

• Aug 2008 - Jul 2009

External Relations Portfolio – Fixed full-time secondmentFaculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Administer and market post graduate student registrations through QUT for the joint course in Power Engineering course between QUT, UQ and CQU;• Administer and market post graduate student registrations on behalf of the Railway Infrastructure course;• Administer student registration of Continued Professional Education and advise students eligibility to obtain a Graduate Certificate

Prizes and Scholarships Officer

• Jun 2008 - Aug 2008

External Relations Portfolio – Fixed full-time secondmentFaculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Liaise with external stakeholders to collect prizes in preparation for the Prize Ceremony;• Liaise with Academic and Professional Staff to coordinate event timeline;• Create Prize Ceremony booklet and have it printed up through QUT Media and Printing area;• Book venue, catering, photographer, obtain numbers of attendees including guests;• Collect prizes and create running sheet of event;• Print certificates and thank you letters; • Event Management.

Administration Officer, Research Portfolio

• Mar 2008 - Jun 2008

Faculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Project Specific working on updating Research Profiles in preparation for the new web interface;• Liaising with Academics and Professional Staff;• Collating relevant data including Academic/Professoriate achievements, publications, photos and presentations;

Student Services Officer

• Nov 2007 - Feb 2008

Fixed full-time secondmentFaculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Telephone screening, messages, answering enquiries, directing calls;• Fielding student related enquiries over the telephone, via the bee.enquiries@qut.edu.au email and in person over the counter;• Assisting with completion and graduation checking;• Booking appointments for the Course Coordinators and Subject Area Coordinators to see Students regarding course selections, major/minor options and other related issues;• Directing students enquiries relating to admissions via QTAC, course information on the website, academic credit requests, extension requests, leave of absence, withdrawals and how to obtain academic records;• O-Week orientation assistance to staff and students including escorting students to appropriate induction areas, meeting and greeting students on arrival to the university and fielding or redirecting questions where appropriate to assist students to have the best impression of their first experience at QUT;• Assist students to successfully select and enroll in lectures and tutorials via QUT Virtual interface.

Personal Assistant to Faculty Manager

• Jan 2006 - Nov 2007

Fixed full-time; Ongoing positionInclusive of PA to Assistant Dean, Research; PA to Assistant Dean, Teaching & Learning, Administrative Assistant to Staffing Officer and Administrative Officer to Faculty ManagerFaculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Telephone screening, messages, answering enquiries, directing calls• Logistics for Dean’s Office• Minute Secretary to: H&S Committee, Operations Network and Faculty Advisory Committee• Create, update, amend and send out agendas, minutes, actions and papers to relevant committee/board members • Support Faculty Manager’s role as Secretary and Chair of various BEE and QUT specific committees and boards• Parking – organizing BEE quota, updating details and arranging for visitors• QUT HR procedures as directed by Faculty Manager and Staffing Officer• Typing and drafting correspondence• Email screening, answer enquiries and forward as requested• General office duties including photocopying, facsimile and filing• QUT Diary Management for Faculty Manager and fill-in for other PA’s when needed• Room bookings, catering, event organization and organize teleconferences• Liaise with Finance and HR as and when needed• Deputise for PA to the Executive Dean as and when needed• Liaise with staff and industry to organise dinner events• Participate in Performance Evaluation• Participate in H&S internal audit• Workplace Health & Safety Representative

Administrative Officer/Personal Assistant

• Dec 2005 - Jan 2006

Temporary full-time positionFaculty of Built Environment & Engineering, QUT, Gardens Point, Brisbane, QLDDuties: • Personal Assistant to Assistant Dean, Research and Administrative Officer to Faculty Manager o Mail, email, signature requirements o Telephone screening, messages, directing calls o General office duties as directed o QUT Diary Management

Administrative Officer

• Nov 2005 - Nov 2005

Temporary full-time positionGraduate School of Business, Faculty of Business, QUT, Gardens Point, Brisbane, QLDDuties: • Clerical duties, telephone screening, directing enquiries for event• Email correspondence to event attendees• Events assistance – catering, registration of attendees and duties as directed

Administrative Officer/Personal Assistant

• Sep 2005 - Nov 2005

Temporary part-time positionFacilities Management, QUT, Kelvin Grove, Brisbane, QLDDuties: • Reception duties, telephone screening, directing enquiries• Typing correspondence and reports• QUT Diary management for Director and two Assistant Directors• Update database of refurbishment projects• Stationery orders, petty cash claims• Travel and Accommodation - Domestic

Administrative Officer – Temporary full-time position

• Aug 2005 - Aug 2005

Duties: • Email and telephone screening, enquiries and forward calls • Update Regis database, process correspondence and certificates • General clerical duties, photocopying, filing, facsimile • Collate agenda • Setup of board room facilities for meetings Duties: • Email and telephone screening, enquiries and forward calls • Update Regis database, process correspondence and certificates • General clerical duties, photocopying, filing, facsimile • Collate agenda • Setup of board room facilities for meetings

Assistant to the Funding Arbiter of the Cochrane Collaboration

• Dec 2004 - Jun 2005

Permanent part-time positionCochrane Collaboration, Australasian Cochrane Centre (ACC), Monash University, Clayton,VICDuties: • Emails – screening, reply, forward• Log enquiries – dealing with confidential and sensitive issues • Set up and maintained confidential records management system of enquiries and outcomes• Recorded information of types of enquiries to create an historical record for the Cochrane Collaboration of Industry Funding issues• Liaised with clients from various countries and cultural backgrounds• Liaised with Funding Arbitration Panel• Advised outcome of Funding Arbitration Panel to clients in a confidential, professional and tactful manner• Setup teleconferences between Australia, UK, Italy, US and New Zealand

Centre Co-ordinator & PA to Director

• Mar 2002 - Jun 2005

Administrative Assistant and Administrator – Permanent Full-Time & Part-Time Duties: • Diary Management – Palm Pilot & Network Diary system• Emails – screening, reply, forward; screen Director’s inbox, respond on behalf• Written correspondence on behalf of Director, general correspondence, biannual report and grants writing• Reconciliation of corporate AMEX and MasterCard• Audits, budgets, accounts payable/receivable• Supervision of Administrative Assistant• Day-to-day running of the Centre• Telephone – screening, deal with enquiries, forward to appropriate person• Cochrane Contact Database – Super user rights to update and change• Teleconferences, national and global• Liaised with Monash HR and Corporate Finance• Participated in recruitment of staff and sat on staff selection panels• Set fortnightly staff meetings, created agendas, noted actions and follow up• Collated monthly e-newsletter “AusInfo”, sent to subscribers in Australasian region• Events Management – Venue hire, catering, registration of attendees, AV, contract negotiation in collaboration with Monash University’s Solicitors and Insurance Department• Visiting Academic policies and procedures, appropriate invitation letter, Visa requirements, travel, accommodation, confirmation of commencement documentation, liaising with Visiting Academics from various cultural backgrounds – including India, Germany and the UK• Travel and Accommodation - Domestic & International• Arranged Consultancy Agreements between Monash University and on-hire consultants for event and workshop training• Assist Administrative Assistant with Cochrane Protocol and Meta- Analysis workshops. Fielded enquiries on training workshops• Liaised with Department of Health and Ageing regarding the Policy Liaison Project, workshops, funding agreements and general information about the Australasian Cochrane Centre• Participated in Performance Evaluation• Basic SAP for reports only