Experience

Borneo Eco Tours

• Malaysia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tour Consultant

  • Mar 2018 - Present

  - To answer incoming email/fax and make necessary tour arrangements within 24 to 48 hours. - To secure and close sales from agents and/or walk-in clients. - To ensure the booking is properly finalized before clients' arrival and to ensure all arrangements are well taken care of to avoid interruption of service. - Liaise with suppliers and hoteliers for bookings. - Research various destinations and means of travel regarding prices, customers, weather conditions, reviews, etc. - Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc. - Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc) - Assist and assuring payment/invoices are collected before the tour commences. - Takes accountability by updating daily sales in the system. - Attend conferences to maintain familiarity with tourism trends. - Reach the revenue and profit targets. - Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Show less



Gayana Eco Resort and Bunga Raya Island Resort & Spa

• Hospitality
• 1 - 100 Employee

• Personal Associates/Night Auditor

  • Mar 2011 - Mar 2018

  - Assist check-in and conduct resort tour, giving a brief explanation about the facilities and operating hours; assisting guests or visitors through phone call or face to face, answering their queries, and help resolve complaints - Liaise with other departments to meet up with guests requests - Handling checks outs, collecting payment, and help arrange for their departure - Updating the PMS system; key in details for check-in, posting bills, making sure checkouts guests have settled their bills - As Team Leader; assisting Duty Manager, managing Weekly Roster, and provide guidance to junior staff, especially in Night Audit NIGHT AUDITOR - Act as an audit of the guest ledger and ‘on call’ receptionist; handling late check-in, early check out, responding to guests complaints, and handling emergencies that may arise - Ensuring the accuracy of all financial information; all posting is correct, sales report from the respective department is tally. Gathering all paperwork to complete the audit and prepare the necessary documentation for the accounting department, doing closing for the day revenue - Prepare Daily Report for Manager and other departments Show less