Customer Service Assistant

• Aug 2018 - Present

Kitchen Installation Specialist

• Oct 2010 - May 2018

I would monitor the running of the installation service and take an audit of all activities relating to the customer experience. This would include preparing for monthly management meetings with the divisional managers and preparing figures and presenting the facts. As well I manage the installation fitting contracts, which entails the workmanship standards are up to highest standard and official documents are up to date. I would coach the care team daily this would include problem solving and offering technical knowledge to support kitchen installation. I analysis the aftercare data that I collect from inspections and spot-checks to uphold excellent customer experience. Monitoring supplier issues and feedback the root cause to management so that problems can be resolved. Show less

Interior Designer

• Apr 2008 - Jul 2008

Completed client brief and worked to strict deadlines. Implementing innovative design solutions. Detailing design specification within budget. Performed projects to presentation standard. Liaising with clients and presenting ideas. Working within a team environment. Completed client brief and worked to strict deadlines. Implementing innovative design solutions. Detailing design specification within budget. Performed projects to presentation standard. Liaising with clients and presenting ideas. Working within a team environment.

Interior Architect

• Feb 2008 - Apr 2008

•Produce detailed floorplan, Construction detailing of build and present to client • Responsible for 3D visualisation various projects have met with clients to discuss procurement of materials . •Produce detailed floorplan, Construction detailing of build and present to client • Responsible for 3D visualisation various projects have met with clients to discuss procurement of materials .