Selena Villeneuve

Front Desk Receptionist at Choice Hotels Canada
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Contact Information
Location
Gatineau, Quebec, Canada, CA
Languages
  • French Native or bilingual proficiency
  • Anglais Native or bilingual proficiency
  • Spanish Limited working proficiency

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Experience

    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist
      • May 2023 - Present
    • Hospitality
    • 100 - 200 Employee
    • Hotel Receptionist
      • Sep 2022 - May 2023

      -Greet all guests and assist them with check-in and check-out -Maintain a positive attitude and friendly demeanor -Respond to all guest questions and requests -Answer and forward phone calls -Manage guest bookings and reservations -Keep a tidy and orderly workspace -Assist with administrative and clerical tasks as needed -Greet all guests and assist them with check-in and check-out -Maintain a positive attitude and friendly demeanor -Respond to all guest questions and requests -Answer and forward phone calls -Manage guest bookings and reservations -Keep a tidy and orderly workspace -Assist with administrative and clerical tasks as needed

    • Canada
    • Retail
    • 200 - 300 Employee
    • Assistant Team Manager
      • Mar 2022 - Sep 2022

      -Supervise and train staff -Review staff performance and offer constructive feedback -Collaborate with team leads on setting and achieving team-specific goals -Purchase inventory based on current trends, availability of new products and customer interest -Display merchandise to maximize purchasing appeal -Organize sales and product demonstrations -Write sales and customer reports and make recommendations for improvements -Interact with customers and resolve complaints or grievances Show less

    • Sales Floor Team Member
      • Jan 2019 - Jan 2021

      RESPONSIBILITIES: -Welcome guests with a smile and identify customer needs -Explain products to customers and ask questions to determine the right product for them. -Process customer orders and thank them for visiting us. -Investigate, troubleshoot, and resolve customer complaints with the assistance of your management team. QUALIFICATIONS: -Must be at least 18 years of age or older with valid ID. -Previous experience in sales, customer service, or other related fields -Ability to thrive in a fast-paced environment -Ability to build rapport with customers -Excellent written and verbal communication skills -Outstanding work ethic with a friendly demeanor. -Ability to lift boxes under 50lbs periodically. -Preferred candidates may also have some vaping experience, but not required. Show less

    • Canada
    • 1 - 100 Employee
    • Model Actress
      • Oct 2019 - Oct 2020

      -Following the directions of photographers and posing for photoshoots accordingly. -Participating in advertisements and television commercials to promote various products and services. -Participating in runway shows by modeling designers’ clothing, accessories, footwear, and jewelry. -Participating in trade shows and conventions to advertise business products. -Maintaining an updated portfolio of work. -Collaborating with hair and clothing stylists as well as makeup artists to create specific looks. -Following suitable health and fitness regimens to maintain a well-defined physical appearance in accordance with industry standards. -Conducting research on designers’ fashionwear as well as other products that are to be modeled and promoted. Show less

Education

  • Cégep de l'Outaouais
    Canadian Law/Legal Studies/Jurisprudence
    2020 - 2022

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