Experience

• Follows all work processes, procedures, while maintaining compliance to the rules and regulations set forth by the company. Collects financial, demographic and insurance information from patients prior to appointments to ensure timely payments and to send invoices. Gathers information needed to secure payment from third party insurances. Updates and obtains medical authorization for payment from insurers. Gathers patient insurance and financial information to generate payment for company. Strives to deliver high-quality results at all times in accordance with standards. Protects and keeps all patient and hospital information confidential. Proudly services the company by following all HIPAA, JCAHO, state, and federal laws and standards. Accepts ownership for all tasks and responsibilities while improving the company’s reputation. Actively explores new activities, networking opportunities and educational pursuits to improve job knowledge and skills. Collects payments on outstanding accounts Show less



• Communicates directly with clients over the phone and by email concerning their business accounts. Promptly respond to inquiries and requests from prospective customers. Assisted customers by using listening and discernment skills to find solutions to customer issues or pass on to appropriate teams. Created personalized content to suit business accounts needs for digital devices, including but not limited to, advertisements, messages, and announcements. Assisted clients with troubleshooting digital devices in their offices and coordinated an on site tech visit if necessary for repair. Utilized Salesforce to process client requests and issues, and escalated to appropriate departments when necessary. Show less



• • Communicate directly with clients to provide customer support over the phone and by email; promptly responded to inquiries and requests from prospective customers; assisted customers by using active listening skills to find solutions and make recommendations based on extensive product knowledge. • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction; maintained courteous demeanor when speaking with difficult guests to ensure satisfactory conflict resolution with minimal supervision. • Evaluated customer issues and caller trends, determine areas in need of improvement, develop potential solutions, and implement proactive corrections. Investigate and document issue reports and communicate findings. Assisted in setting up new customer accounts and providing technical support. • Entered customer interaction details in ZenDesk to track requests, document problems and record solutions offered; used company troubleshooting and help desk resolution tree to evaluate technical problems while leveraging personal expertise and time management skills to find appropriate solutions. Show less



• Vacuumed rugs and carpeted areas in rooms and corridors. Changed bed linens and collected soiled lines for cleaning. Disinfected and cleaned bathrooms. Used chemicals and other cleaning equipment in a safe and responsible manner.



• Assisted customers with filing new Auto Claims. Assisted customers in reviewing their options and set appointments for vehicle inspection. Evaluated insurance policies and analyzed damage to determine coverage. Answered customers’ questions in regarding deductibles. Evaluated all evidence with the ultimate goal of creating the best possible outcome for the customer.