Experience

St Ignatius Catholic School - Cayman Islands

• Cayman Islands
• Primary and Secondary Education
• 1 - 100 Employee

• Facilities Manager

  • May 2015 - Present



Wyndham Reef Resort Grand Cayman

• Manager on Duty

  • Feb 2013 - Mar 2015

   Ensure quality control of the guest experience through Duty Manager Coverage, particularly in the absence of the Director, Manager or Supervisor for any particular department as needed.Handle guest complaints, incidents and emergency situations as quickly and efficiently as possible, while communicating on a continuous basis with all parties involved in order following up on actions and communication which transpire. Review the daily various Security reports, Front Desk logbook, Maintenance logbook and Housekeeping logbook, taking action where and when deemed necessary by either directly handling what is listed or by communicating to the various department head and back to the guest to ensure that all is accomplished and closes the “circle” on the communication and actions required.Authorize late check-out and early check-ins while facilitating room changes necessary in ensuring that guest satisfaction is maintained.Attend daily, weekly, monthly and ad hoc meetings with Managers and Supervisors of various departments to ensure a comprehensive and cohesive flow of communications between departments.Conduct a complete and thorough property walk of the entire resort no less than every two three hours to ensure that the property is in optimum condition.Handle guest complaints, incidents and emergency situations quickly and efficiently, while ensuring adherence to protocols and guidelines.Work with Security vendors and IT to ensure that the greatest level of security is provided to guests, owners, staff and the facilities.Liaise with each department such as the Front Desk, or assisting at events for Food and Beverage or serving as an in between with guests, maintenance and general operations to resolve issues as they arise.



CAYMAN IMPORTS LTD

• Food Service Sales Executive

  • Dec 2011 - Oct 2012

   Responsible for acquiring new food service accounts. Identified market potential in order to establish new accounts & achieve sales targets. Maintained strong customer relationships by visiting all customer accounts on a weekly basis. Achieved food service sales volume, revenue and profitability goals. Activate local marketplace initiatives and promotions to build brand development. Created a permanent understanding of market situations, including existing technologies & trends. Achieved local marketplace initiatives and promotions to build brand development. Managed all aspects of designated sales territory.



TIKI BEACH

• F&B Supervisor/Manager on Duty

  • Jan 2011 - Dec 2011

   Managed day-to-day operations of the dining area and bar. Supervised and trained a staff of 12 for dining area and bar.  Managed business operations which included invoicing, inventory, and reconciling daily cash. Organized and managed catering and banquet operations. Satisfy guests’ needs. Maintained an excellent level of customer satisfaction, while ensuring that team members complied and did the same. Ensured that food was served in a timely and accurate fashion. Counted, balanced, and reconciled daily cash, while ensuring that team members proceeded to follow proper cash-handling procedures



Portofino Wreck View Restaurant

• Restaurant General Manager (Promoted Position)

  • Apr 2004 - Sep 2010

   In charge of overall operations of the restaurant, including the dining room, bar area and kitchen operations.  Managed daily business operations, including inventory, purchasing, menus, menu planning, and invoicing, human resource related matters and daily cash reconciliations.  Recruited, supervised and trained staff. Satisfied guest’s needs and ensured an elevated level of customer satisfaction. Prepared schedules assigned and monitored breaks, and duties to team members. Ensured and prepared for various inspections every year, including health and safety, environment, fire, electricity and plumbing.  Analyzed various marketing methods to grasp business including, tourism, corporate businesses and local market sales.

• Restaurant Assistant Manager

  • Jan 2001 - Mar 2004

   Assisted the Restaurant Manager in ensuring daily operations of the restaurant.  Anticipated and fulfilled the needs of guests.  Ascertained that the restaurant was ready for inspection, including health, environment, fire, electricity, and plumbing concerns.  Managed catering &banquet operations, including weddings, private parties, and wine dinners

• Food and Beverage Server

  • Nov 1999 - Dec 2000



Hooks Seafood Grotto

• Pastry Chef

  • Dec 1997 - May 1999

   Responsible for the Bakery section of the restaurant.  Baked desserts, cookies, cinnamon buns, fruit toppings, pies and focaccia bread.  Responsible for the Bakery section of the restaurant.  Baked desserts, cookies, cinnamon buns, fruit toppings, pies and focaccia bread.



SAUDI AIRLINES

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• Pastry Chef

  • Jun 1994 - Dec 1997

   Verified order requests for all flights, prepared desserts, puddings, pastries, chocolates, breads and fruit carving for various flights (British Airways, Air France, Lufthansa, Gulf Air, Emirates and Saudia).  Verified order requests for all flights, prepared desserts, puddings, pastries, chocolates, breads and fruit carving for various flights (British Airways, Air France, Lufthansa, Gulf Air, Emirates and Saudia).



Taj Airport Catering

• Pastry Cook

  • Dec 1991 - May 1994

   Prepared cookies, patties, chocolates, Christmas pudding, Christmas cake, fruit cake, pound cakes, Madeira cake, butter cream, caramel, puddings, Royal icing, fondant icing, plain and chocolate sponge cakes, gateau, different shaped birthday cakes, and wedding cakes.  Prepared cookies, patties, chocolates, Christmas pudding, Christmas cake, fruit cake, pound cakes, Madeira cake, butter cream, caramel, puddings, Royal icing, fondant icing, plain and chocolate sponge cakes, gateau, different shaped birthday cakes, and wedding cakes.



Taj Coromandel Hotel

• Trainee Pastry Cook

  • Dec 1990 - Jan 1991