Experience

COMPASS COORDINATION, INC.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Intensive Support Coordinator

  • Jul 2018 - Present



ResCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Manager | QIDP

  • Jul 2008 - Jun 2018

  Developmental Disability Professional Responsible for providing leadership, training, and direction to Host Home providers, In Home support, and Direct Support Staff for individuals with NOW & COMP Medicaid Waivers in the community as well as supported living environments while focusing on person-centered goals. Supervises operations of management and direct services for State compliance with contractual, legal, and regulatory requirements exceeding monthly trend reports. Manages a caseload yielding 1.5M annually; 28 individuals and 13 independent contractors. Join forces with team members in achieving CARF accreditation from 2008-2011, 2011-2014, 2014-2017 & 2017-2020 for Community Services: Housing, Host Family Services, and Supported Living. Supervises the implementation of agency fiscal processes and risk management practices to ensure appropriate allocations and proper use of financial resources. Responsible for providing initial and annually trainings to all agency personnel of CPR/FA, Human Rights, HIPAA, Sexual Harassment, Abuse and Neglect, Code of Conduct, Client Health Risk Screening Tool (HRST), You’re Safe—I’m Safe (YSIS) and Diversity. Responsible for timely updating the Health Risk Screening Tool (HRST).  Utilize problem solving mediation skills when conflict arises.  Supervises the delivery of services and ensures strategies reflect the goals and objective of the ISP. Formulation of the participants’ plan and supervising high intensity series that address health and safety risk for the participants.  Deliver services utilizing person-centered focus, needs, rights, protection and the safety of the person served.  Coordinates incident process, monitor for patterns, and provide feedback for action necessary to prevent incidents in the future. Ensure all homes under supervision are environmentally maintained in strict compliance with all agency policies, state/federal guidelines and licensure requirements.  Show less



Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Family Independence Case Manager II | Employment Services

  • Sep 2004 - Aug 2007

  Provded leadership through education, training, and support services to empower participant toward career goals, children and family development. Coordinate education, quality management, and cost-effective utilization of community services to facilitate employment. Analyzed client needs based on appropriate factors such as income, resources, assets, and households’ composition to determine program eligibility. Counseled individuals to help them understand and overcome extreme personal, social, or behavioral problems affecting their educational, vocational, financial and career goals. Gathered information on work history, educational background, experience and interests to assists customers with the development of individual responsibility place to include personal customer goals, career goals, and job readiness needs. Assisted customers in developing a structured job search strategy that integrates an optimal mix of pre-employment activities for advancement into permanent employment Facilitated orientations for Case Management Department including pre-and post-placement coaching and update action plans are required Effectively and accurately entered a high volume of data on a regular basis using SUCCESS Maintained hardcopy case files for each customer within caseload to include updating customer documentation within the file at least once per week. Assisted and referred customers to educational, training, and other supportive resources Ensured customer job readiness compliance by maintaining weekly outreach contact with all customers to ensure attendance in programs and to provide intensive support. Demonstrated ability to be empathic and firm. Maintained dignity and confidentiality of customer information. Provided results driven outcomes. Show less

• Family Indepedence Case Manager I Economic Support

  • Oct 2002 - Aug 2004

  Managed large caseload upward 950, process changes, create logs, monthly reports, memos, and process reviews by the Standard of Promptness. Analyzed family needs based on appropriate factors such as income, resources, assets, and household composition to determine program eligibility. Worked in a team environment with state agencies staff to assure appropriate federal and state financial resources are available to children and their families.Effectively and accurately entered a high volume of data on a regular basis using SUCCESS Conducted outreach activities and makes presentations to community organizations, churches, schools, community. Demonstrated an understanding of the policies and procedures that governed the assigned program area. Calculated budgets for children and family needs based programs. Performed responsibilities in a professional manner in an office environment. Counseled individuals to help them understand and overcome extreme personal, social, or behavioral problems affecting their educational, vocational, financial and career goals. Demonstrated ability to be empathic and firm to ensure successful outcomes. Maintained dignity and confidentiality of customer information. Show less