Experience

F-Commerce

• Indonesia
• Marketing Services
• 100 - 200 Employee

• Customer Service Officer

  • Feb 2022 - Present

  Handle customer complaints, informing the product knowledge by Tiktok Seller Centre. Analyze and make decisions to customer issues. Handle customer complaints, informing the product knowledge by Tiktok Seller Centre. Analyze and make decisions to customer issues.



PT XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Social Media Agent

  • Feb 2020 - Jan 2022

  Handle customer complaints, inform product knowledge through Twitter Dirrect Message, Facebook and Live Chat. Create a daily report, follow up daily report to related parties. Handle customer complaints, inform product knowledge through Twitter Dirrect Message, Facebook and Live Chat. Create a daily report, follow up daily report to related parties.



PT.Jingdong Indonesia Pertama

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Contact Center Agent

  • Mar 2019 - Nov 2019

  Handle customer complaints through Live Chat, Calls and Email and make daily report for customers complaint. Handle customer complaints through Live Chat, Calls and Email and make daily report for customers complaint.



Badan Pertanahan Nasional

• Indonesia
• 400 - 500 Employee

• Administration Staff

  • Nov 2016 - Jan 2017

  Distribute incoming mail Distribute incoming mail