Experience

Manage My Rental

• New Zealand
• Real Estate
• 1 - 100 Employee

• Business Development Manager

  • Mar 2023 - Present



Cigna New Zealand

• Insurance
• 700 & Above Employee

• Assistant Team Lead

  • Aug 2020 - Dec 2022

  - Support the Team Leader/Manager in the operational management of staff within teams, ensuring the team delivers exceptional customer outcomes, sales and growth - Act as a 2ic to Team Leader/Manager and be a subject matter expert in Cigna’s products, processes and policies - Provide floor support, assistance and coaching to Consultants and Advisers to ensure they maintain high customer service standards and call quality, including handling difficult customer calls, enquiries and complaints, escalating when required- Assist with providing on-the-job training and coaching in one-on-one and group meetings on topics required to improve sales and service skills, giving Consultants’ and Advisers’ increased capability to achieve sales targets- Support the recruitment process by assessing and selecting staff against the knowledge, skills & competencies required to perform in the role- Coordinate resources across sales campaigns to ensure centre effectively meets required service levels - Assist the Team Leader/Manager with leading teams including running of team meetings & huddles, one-on-one coaching, formal performance, leave and conduct management, and the ongoing development and growth of Consultants and Advisers- Work with teams to deliver high quality sales interactions consistently with customers in line with the quality guidelines- Contribute to initiatives that lead to growth and acquisition of new business through targeted coaching, and ensuring business unit and team targets are achieved for the channel and partner (DTC, Affinity, ANZ) - Resolve customer complaints and escalate these to Team Leader/Manager where applicable - Ensure service level agreements (SLAs) across all channels are monitored and achieved - Assist with leading business initiatives that improve customer experience, generate revenue and increase productivity, including identifying causes of financial business loss or risk and undertaking actions to remediate and implement solutions Show less

• Senior Sales Travel Specialist

  • Jan 2016 - Aug 2020

  Manage Travel Consultants and provide training support and feedbackProvide decisions on coverable events for hazardous and eligibility activitiesProcess refunds to clients and approve these through Managers and Senior ManagersReceive Travel inbound and outbound calls with the aim of achieving high sales ratesProactively identify areas of improvement within the team and communicate these through to the Team Leader

• Senior Insurance Sales Consultant

  • Dec 2011 - Jan 2016

  Receive inbound and outbound calls with aim of achieving high sales ratesManage product enquires for all Cigna and partners’ products Provide support and advice for international calls covering emergency health insuranceSupport and assist the team leader when requiredProactively identify areas of improvement within the team and communicate these through to the Team Leader

• Sales Team Lead

  • Feb 2010 - Dec 2011

  Responsible for all new recruits after their one-week induction programmeManage telemarketing teams that ranged from 5 people up to 12 peopleProvide all new Insurance Sales Consultants with one-on-one feedback, to improve call behavioursWrite up performance reviews relating to Sales Performance, Quality, Productivity, Teamwork and CoachingEnsure the success of each campaign increased by providing coaching and support to all Insurance Sales Consultants Point of escalation with customer complaints using excellent negotiation skills to either resolve the complaints or escalate them to the right person to deal with Show less

• Insurance Sales Representative

  • Jun 2007 - Jan 2010

  Meet sales targets and protect customers with their insurance needsMake outbound calls to customers and provide them with correct informationEnsure I was on queue taking calls when required



Jetts New Zealand

• Wellness and Fitness Services
• 1 - 100 Employee

• Personal Trainer

  • Nov 2018 - Nov 2019

  Prescribe exercise and Support All gym members to achieve their fitness goals. provide correct form and technique. Gaining exposure and experience around one on one coaching. Self motivation to better understand the various exercises and how they can improve confidence with people from different fitness backgrounds Prescribe exercise and Support All gym members to achieve their fitness goals. provide correct form and technique. Gaining exposure and experience around one on one coaching. Self motivation to better understand the various exercises and how they can improve confidence with people from different fitness backgrounds