Experience

NetQuest

• United States
• Information Services
• 1 - 100 Employee

• System Administrator

  • Sep 2015 - Present

  Execute successful IT processes and objectives with respective clients of leading managed service provider. Direct concurrent technology projects, including transitions, updates and upgrades, in line with aggressive timelines, quality and customer requirements.Project Management: Integral participant in cross-functional troubleshooting of 118 complex server environments for wide-array of verticals; deliver recommendations for solutions and improvement.Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up for more than 518 end-user devices.



York Catholic High School

• United States
• Religious Institutions
• 1 - 100 Employee

• Technology Coordinator

  • Jun 2013 - Sep 2015

  Conceptualized, developed and executed plan for major transition to cloud-based Google Apps for Education, resulting in inestimable cost savings. Researched, analyzed and integrated new, comprehensive software/hardware solutions. Enhancements leading to decreased labor-intensive record-keeping, higher productivity and increased accuracy. Tracked and managed all software, policy, procedure, compliance, standards of use and licensing. Developed basic technology instruction manual for end-users. Engaged inventory control and maintenance of all hardware/software.Operations Management: Re-imagined various aspects of day-to-day business processes and implemented technical solutions, leading to reduced manual entry, decreased processing time and increased organization.Systems Administration: Configured and built Microsoft Server 2012 Domain Controller and successfully migrated over 650 Active Directory user accounts, as well as an additional 150 computer accounts.



Maverick M3dia

• Owner

  • May 2012 - Jun 2013

  Generated sales, grew new business opportunities and cultivated relationships for local digital advertising company. Served as lead troubleshooter, delivering high-level client problem resolution and strengthening relationships while simultaneously carrying a full course load. Efficiency & Quality Improvements: Designed and developed new customer-centric procedures and peripheral processes. Generated sales, grew new business opportunities and cultivated relationships for local digital advertising company. Served as lead troubleshooter, delivering high-level client problem resolution and strengthening relationships while simultaneously carrying a full course load. Efficiency & Quality Improvements: Designed and developed new customer-centric procedures and peripheral processes.



Proactive Communications

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VSAT Field Engineer

  • Mar 2011 - May 2012

  Built all aspects of deployed network including; RF, satellite equipment and network gear via installation of a Cisco software system. Oversaw daily network environment in support of the United States Department of Defense Logistics Operations. Engaged daily desktop troubleshooting in a deployed environment. Efficiency & Quality Improvements: Created network documentation for network topology, switch port mapping, IP schemes, device firmware and tracking of all network device configurations.Inventory Control: Maintained 100% inventory of all IT assets, network gear and end-user equipment.Systems Management: Expanded network via Cisco 1300/1310 WAPs and cable runs. Performed regular testing to ensure the integrity and security of the network.



Elbit Systems of America

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Field Service Representative - Bradley Turret Processing Unit

  • Feb 2009 - Mar 2011

  Served as liaison and main point of contact between organization and BAE. Provided detailed, on-site analysis of organization’s lowest replaceable units on production and testing lines. Crafted detailed failure reports following benchmark testing. Clearly communicated and facilitated understanding of failed components for the benefit of off-site repair technicians. Actively participated in performance improvement activities in support of organization. Served as liaison and main point of contact between organization and BAE. Provided detailed, on-site analysis of organization’s lowest replaceable units on production and testing lines. Crafted detailed failure reports following benchmark testing. Clearly communicated and facilitated understanding of failed components for the benefit of off-site repair technicians. Actively participated in performance improvement activities in support of organization.



QinetiQ US

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Field Service Representative - Electronic Counter Measures

  • Jun 2007 - Feb 2009

  Utilized available resources to perform training and provide support services across multiple locations. Installed, maintained and tracked VHP Hunter System. Logistical tracking of over $10,000,000 in company assets. Site lead for various Marine Corp Units, aligning activities to reach strategic plan during combat operations. Utilized available resources to perform training and provide support services across multiple locations. Installed, maintained and tracked VHP Hunter System. Logistical tracking of over $10,000,000 in company assets. Site lead for various Marine Corp Units, aligning activities to reach strategic plan during combat operations.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Tactical Data Systems Specialist

  • Jun 2002 - Jun 2006

  Administered data communications for secret and unclassified networks, including wireless commercial network. Ensured efficient and timely resolution of technical issues. Effected transition from legacy network computers to a civilian-based network. Managed centralized help desk for approximately 5600 users. Liaison to 4 subordinate units.• Promoted to Sergeant while enlisted in Marine Corps Reserves.• Directed and managed DynCorp computer systems used for Iraqi election process.• Developed and implemented lesson plans and supporting materials for end-users.• Designed, installed and supported all data, voice and radio communications for the air combat task force.