Program Manager- MyService (ServiceNow)

• juin 2022 - - aujourd’hui

Program Manager

• août 2021 - juin 2022

Senior Project Manager

• mars 2020 - août 2021

My Responsibilities include:- Delivering stabilisation projects from initiation through to implementation and support for business to bring outdated systems to support and maintenance arrangements for transition.- Working closely with vendor to deliver the upgraded platforms.- Ensuring end-to-end delivery of updated application platforms and uplifted Infrastructure to support the business as usual operation. My Responsibilities include:- Delivering stabilisation projects from initiation through to implementation and support for business to bring outdated systems to support and maintenance arrangements for transition.- Working closely with vendor to deliver the upgraded platforms.- Ensuring end-to-end delivery of updated application platforms and uplifted Infrastructure to support the business as usual operation.

Senior Project Manager

• sept. 2017 - mars 2020

My Responsibilities include: • Manage end-to-end delivery of projects, including the project plan, resource plan, project budget, project risk assessment and procurement methods.• Liaise with executive management and senior stakeholders to ensure alignment of expectations.• Drive meetings with the project teams, internal stakeholders, industry bodies, vendors, other external service providers and others, as required.• Identify and assist in the analysis and resolution of project issues and risks.• Run the procurement processes, including administrative coordination and preparation of tender documentation and relevant• Manage team members and performance plans for growth and development.• Maintain a culture that promotes the Bank's values so that technology services are responsive, timely and provide leadership to help maximise the value that can be delivered through the Bank's technology investments.• Regular rotation to Business Resumption Site (BRS) may be required

Senior Project Manager

• mars 2012 - août 2017

My Responsibilities included: • Managed complex projects within the program of work ensuring and reporting on quality, time and cost.• Developed and maintained the program of work for projects to maximise the effective use of project resources.• Ensure dependencies between projects are identified and tracked to ensure effective delivery of program of work• Effective management of issues and risks with intervention and mitigation to ensure projects are on track• Estimation of projects and effective completion of business case with the project sponsor in order to raise project funding through required capex processes• Drove results through leadership and development of the assigned project team and through the influence of stakeholders involved in the project.• Ensured projects follow the project methodology with reporting and forecasting on time.• Developed, grew and led the assigned team in their skills to ensure efficient delivery of projects.• Ensured financial controls are in place for monitoring, control and delivery• Manage expectation of stakeholders and project sponsor on project deliverables and outcomes• Manage vendor and build partnership to ensure efficient delivery of required workstreams.• Line management of team members and management of employee performance and development.

Project Manager- Business & IT Projects

• oct. 2009 - févr. 2012

IT Project Manager- Portfolio Solutions

• nov. 2007 - mai 2009

Project Manager- Consumer Credit

• mai 2005 - oct. 2007