Experience

IndusInd Bank

• India
• Banking
• 700 & Above Employee

• Chief Manager

  • Oct 2022 - Present

• Deputy Branch Manager

  • Oct 2022 - Dec 2022



ESAF Bank

• Branch Incharge

  • Feb 2018 - May 2022

  Roles Handled- 1- Manager-Compliance Dept. , Head Office 2- Branch in Charge & Branch Operations Manager, Hyderabad • To exercise daily control over all transactions and business being done at branch. Achievements- •Consistently won the Customer Excellency award for PAN India TOP 10 branches in ESAF Small Finance Bank, for six consecutive months and obtained an excellent Audit score of 91, for Hyderabad-Dilsukhnagar branch • To support overall business of the branch through outbound calls and exceptional customer service and marketing activities. • Responsible in overall branch management and function. • Executing smooth flow of banking operations and transactions and cost management, while ensuring compliance with all applicable external and internal regulations and guidelines. • Responsible for authorizing all operational transactions including cash and in charge of branch administration and cash management. • Custodian of Keys of Vault and joint custodian for all security stationeries at the branch & ATM • First point contact of all customer related issues. • Ensuring process compliance and timely submission of reports to Head office and statutory bodies. • Managing and driving the team of Operations Staff for operational efficiency and Sales through Service. • Dissemination of Regulatory Guidelines in time- Circulars/Notifications etc. to appropriate Departments for action. • Management of caution advices /notices issued by RBI/IBA, Govt. depts., directive of courts etc. • Co-ordination for submission of RBI Returns by functional departments and assisting CCO for accurate and timely correspondence with RBI. • Compliance Monitoring and Reporting Mechanism- Nominating officers for compliance monitoring in branches, tracking, compliance testing, escalation of breaches, if any. • Assisting Nodal officer for co- ordination of RBI Inspection and RBS Implementation. Show less



Kotak Mahindra Bank

• India
• Banking
• 700 & Above Employee

• Branch Operations Manager

  • Jun 2016 - Apr 2017

  Role - Branch Operations Manager • In charge of all branch banking transactions, branch administration and cash management. • Working Knowledge of FINACLE, SIEBEL, KLASS,CREDENCE • Dealing with Forex transactions and cross sell. • Adherence and monitoring of audit compliance. • Delegation and co-ordination of work among the five reportees. Achievements- •Won the 1st level of PAN India Rise contest, a campaign for sourcing General Insurance, with Kotak Mahindra Bank Ltd. Role - Branch Operations Manager • In charge of all branch banking transactions, branch administration and cash management. • Working Knowledge of FINACLE, SIEBEL, KLASS,CREDENCE • Dealing with Forex transactions and cross sell. • Adherence and monitoring of audit compliance. • Delegation and co-ordination of work among the five reportees. Achievements- •Won the 1st level of PAN India Rise contest, a campaign for sourcing General Insurance, with Kotak Mahindra Bank Ltd.



Dhanlaxmi Bank

• India
• Banking
• 1 - 100 Employee

• Asst Manager

  • Sep 2009 - Jun 2016

  Roles Handled - Asst Manager- Branch Operations & Retail Credit Responsibilities- • Verification and Authorization of daily transactions • Working Knowledge of FLEXCUBE and all branch banking operations • Forex transactions and Gold Loan sanction process and disbursement • Credit processing of all Retail Loans and Monitoring of the compliance of terms & conditions of all loans post disbursement and co-ordination with branches in the region. • Lead Generation and follow ups for achieving the business targets. Achievements- Possessing good Team Management skills. Headed retail branch as Branch In charge, in Dhanlaxmi Bank, Kalparemba branch, a rural branch in Thrissur region, Kerala. Effectively Managed a team of maximum 11 reportees with Dhanlaxmi Bank Show less



Reliance Asset Management Company Ltd

• Branch Operations Executive

  • Jun 2008 - Mar 2009

  Role - Branch Operations Executive • Independently handling all the operational activities pertaining to the Branch, including branch administration, documentation and customer service. • Processing applications for New Purchase, SIP, STP, SWP, Redemption & Switch, within the TAT and transaction entries in the software KBolt and co –ordination with KARVY • Directly reporting FMP and Liquid Fund Transactions to Karvy Hyderabad and follow up the conversions as per the TAT • Ensuring adequate controls and compliance of daily procedures. • Coordinating with the registrars and banks to provide a better service to the customers • Agent Empanelment and updation in KBolt. • Follow up for the timely issue of Brokerage Warrants and Trail Commissions to IFAs and distributors. Show less



HDFC Standard Life Insurance Company Ltd

• Officer- Operations

  • Oct 2006 - Feb 2008

  Designation & Role - Officer- Operations • Independently handling all the operational activities pertaining to the Branch, including branch administration, documentation, cash entry, training etc. • Reconciliation of proposal form with all the supporting documents & the information provided and collection of policy premium and cashier entry. • Arranging the proposed policy holders for medical examination, if required. • Revival of lapsed policy & renewal of the policy • Policy Servicing like Fund switch, Premium Redirection, Top Up etc. • Pre licensing and nominating the candidates for IRDA online & offline exams. • Training the Sales Development Managers and the Financial Consultants, regarding the new policies and basic documentation •Co-ordinator of quality initiative - Five-S in the branch. Achievements- •Achieved an excellent audit Score of 94% which is the highest among the branches of HDFCSLIC in South Kerala. Also, maintained the quality score Six-Sigma for 9 consecutive months. Show less



ICICI Home Finance Company Ltd

• Asset Desk Counselor

  • Jan 2003 - Oct 2006

  Designation & Role - Asset Desk Counselor • Verification of home loan pre sanction documents and assessment of credit worthiness. • Collection and submission of disbursement documents and follow up with Asset operations • Updation of lead entries in the Contact Management System • Co-ordination with the sales team • Cross selling deposit products and I & S product • Lead generation to achieve sales targets Designation & Role - Asset Desk Counselor • Verification of home loan pre sanction documents and assessment of credit worthiness. • Collection and submission of disbursement documents and follow up with Asset operations • Updation of lead entries in the Contact Management System • Co-ordination with the sales team • Cross selling deposit products and I & S product • Lead generation to achieve sales targets