Product Officer

• Oct 2020 - Present

Connected Services and Technical Support Engineer

• Oct 2019 - Oct 2020

I support sales, marketing and business growth activities for Asia Pacific Connected Services business. As Technical Support Engineer, I advise solution for pre-sales and post-sales technical queries from customers in Asia Pacific. In addition, I take ownership of site deployment activities to ensure services are delivered as per sales and service level agreement.

Connected Services Analyst

• Nov 2018 - Sep 2019

I analysed the collected sensor data with reference to API industry standard to ensure accurate and informative analysis is presented to customer. Also, I conducted data review session with Connected Services customer on quarterly basis to highlight current product system performance and possible system maintenance activities to keep system healthy which subsequently gaining customer confidence on product system while improving their experience with Emerson.

Sales Operations Analyst

• Aug 2015 - Nov 2018

I collaborated with various departments to ensure the multi-millions deal projects are on track and meet their expected delivery date. Also, I represented Sales Operations to meet Customer during deal closure. Key projects that I had worked on : - Streamlined operational processes and localise contract templates - Improved the pricing analysis tools - Conducted monthly Country Business Assessment conference - Conducted webinar to communicate the streamlined operational processes - Collaborated with external trainer to develop training materials Show less

Intern

• May 2014 - Jul 2014

I assisted the engineers to report the machinery data and prepare checklists for site turnarounds. I assisted the engineers to report the machinery data and prepare checklists for site turnarounds.