Harm reduction worker

• Mar 2023 - Present

Youth Support Worker

• Sep 2022 - Present

Co Facilitator

• Mar 2020 - Present

-Demonstrated efficient data base management by ensuring timely reporting of daily attendances, absences and tardiness of new volunteers via email at the end of every session-Connected with new volunteers with diverse backgrounds and identities to ensure a culture of inclusivity-Provided constructive feedback to all new volunteers to improve their conversations with callers and ensure that the evaluation process is also a safe learning space for volunteers

TTC Crisis Link Responder

• Jul 2019 - Present

After Hours Coordinator

• Jan 2022 - Jul 2023

-Offer support on priority lines (Crisis Link, Canada Suicide Prevention Line, PARO & CAMH) ensuringa smooth flow of calls by using crisis intervention techniques-Assisting with supervision of new hires along with ensuring quality control of the calls being places- Present constructive feedback to all new volunteers to improve their conversations with callers and ensure that the evaluation process is also a safe learning space for volunteers-Proactively identify volunteers’ areas of improvement and initiate result-focused conversation to improve their future conversations with callers.- Provide community resources to the callers looking for services Show less

Program Assistant

• Sep 2021 - Mar 2022

Canada Suicide Prevention Service (CSPS) Specialist

• Aug 2018 - Present

• Demonstrated efficient prioritization and multi-tasking abilities to ensure callers are provided empowerment and emotional support to better cope with isolation and mental health challenges • Proactively identifying caller needs and initiate recovery-focused conversation to de-escalate suicidal callers and ensure safety via exhibition of empathy and holistic conversation management. • Engaged with multiple callers with diagnosis of depression and ensured effective resolution to issues by operating from a strength-based and trauma-informed perspective • Helped callers feel empowered and gain confidence in their ability to take control of personal situations and act in a manner better directed at healthier living and provided community resources for further aid • Received multiple complements and positive feedback from callers who felt relieved from depression and isolation via active listening, empathizing and emotional support • Utilized CSPS (Canada Suicide Prevention Services) training to provide a feeling of safety to suicidal callers • Engaged with diverse population with diverse mental health issues including depression, suicidal thoughts, development problems, isolation and identity crisis • Connected to youth with diverse modern mental issues such as trans-gender identity crisis, relationship struggles and parental-child challenges Show less

Sales Associate

• Oct 2018 - Nov 2021

• Grew sales by promoting existing promotions and opening new customer accounts • Resolve product or service problems by excellent communication and interpersonal skills • Built Lasting relationships with customers by providing fashion honest and confident feedback via strong product knowledge • Actively assisted in stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleanings • Provided exceptional service to customers by providing courteous service and providing advice on style and fit Show less

Sales And Service Associate

• Mar 2017 - Aug 2018

• Maintained company invoice records to keep them up to date to ensure efficiency and management • Timely investigated and resolved all variances and discrepancies in the bank statements and company records • Reconciled statements daily to avoid discrepancy in cash inflow and outflow • Managed the company’s check deposits, withdrawals, invoice and bill payments • Demonstrated flexibility by adjusting personal schedule to accommodate business needs • Performed as a cooperative team member by demonstrating service in multiple departments by being cross trained Show less

Barista

• May 2016 - Jul 2018

• Accomplished daily personal sales targets by delivering my best to make an impact for the organization • Demonstrated customer service skills by listening actively to understand customer needs and clearly • Understood customer profile and engage in needs-based conversation to identify potential opportunities for upselling • Took care of customer needs by having an aptitude for listening, solving problems and responding flexibly and creatively • Proactively engaged customers in complete conversations to make each customer’s experience feel personal • Efficiently multi task in order to keep customer line flow smooth and provide quick on the go beverages and fast food products Show less

Team Manager

• Feb 2013 - Sep 2015