Experience

SAUK
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Product Coordinator

  • Mar 2023 - Present


epay, a Euronet Worldwide Company

• United States
• Financial Services
• 700 & Above Employee

• Contracts Team Supervisor

  • May 2018 - Aug 2020

  Growth & Roles Performed: Customer Support Executive: (May 18 – Jun 18) Technical Support Executive: (Jun 18 – Dec 19) Contracts & Outbound Supervisor: (Dec 19 – Aug 20) Core Responsibilities: • Working as company’s sales support/contracts representative making sure to answer client, customers and UK team members all queries timely via calls and emails • Making careful escalations and reporting clients from time to time on certain tasks • Training new Team members and taking whole responsibility of their work to reach an expected quality level • Make and circulate training manuals and presentations as and when required Show less



Easy (Easy Taxi)

• Brazil
• IT Services and IT Consulting
• 400 - 500 Employee

• Call Center Manager

  • Sep 2014 - Sep 2017

  Growth & Roles Performed: Call Center Manager: (26th Aug 15 – 16th Sep 2017) Assistant Manager Call Center Operations: (8th Jun 15 – 25th Aug 15) Call Center Supervisor: (18th Sep 14 – 7th Jun 15) Core Responsibilities: • To hire people in Pakistan & provide trainings • Manage performance on all programs to meet and exceed all company expectations • Ensure Key Performance Indicators (KPI's) are achieved • Evaluate agent’s performance & provides corrective counseling • Make salary recommendations, identifies staffing requirements and hires staff based on work load projections; address complaints and resolves problems • Manage information flow between Customers, Operations, Quality Assurance, Training & Human Resources, etc. to ensure all client and company goals are attained • Reporting to Chief of Operations Middle East Show less



Systems Limited

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Supervisor - ICBU

  • Sep 2011 - Sep 2014

  Growth & Roles Performed: Hired as Data Entry Operator (DEO) in BPO department & got promoted to Quality Evaluator; Then from Quality Evaluator, Got promoted to QA Team Lead; On completion of probationary period as QA Team Lead, got promoted to QA Supervisor. Core Responsibilities: • Implementation of quality control process (QA) • Reporting and emailing (within multiple centers) • Team management (size varies from 15 - 25 each team) • Providing trainings on various working methods / processes • Producing training manuals • Taking Quizzes and providing Refreshers + calibration sessions to the teams • Verification of data dispatched to the client • Worked as EOT member of the company for a specified period of time Show less



Lahore Metropolitan Collage (Currently CIMS)

• Computer Operator & Office Assistance - Intern

  • Jul 2011 - Aug 2011

  Core Responsibilities: • Making promotional calls and handling inbound queries • Handling front desk operations • Updating & maintaining library record • Providing assistance to computer professor during lectures and practical • Handling the class in absence of professor Core Responsibilities: • Making promotional calls and handling inbound queries • Handling front desk operations • Updating & maintaining library record • Providing assistance to computer professor during lectures and practical • Handling the class in absence of professor