Experience

Executive Aviation

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Customer Service Agent

  • Sep 2022 - Present

  Following airline specific check-in policies and procedures > Have proper security clearances > Provide pre-flight first class or priority seating > Grooming for the flight > Manage passenger boarding as per airline procedures > Understanding flight document requirements and carry-on allowances > Positively working with airline crew > Kindly enforce airline and airport policies and procedures to passengers > Manning the boarding lounge for aircraft arrival and departure > In some cases, learn how to bridge an airplane > Other duties as assigned Show less



Turbo Megha Airways Private Limited(Trujet Airlines)

• India
• Airlines and Aviation
• 200 - 300 Employee

• Customer Service Executive

  • Mar 2016 - Oct 2016

  ● Greet passengers and provide boarding instructions. ● Check in Luggage and confirm that carry-on items meet federal guidelines. ● Assist with additional documentation required for international flights. ● Providing a high level of customer service to each passenger by engaging customers and using active listening skills. ● Respond to passenger questions in person and over the phone. ● Following Airline specific check-in policies and procedures. ● Greet passengers and provide boarding instructions. ● Check in Luggage and confirm that carry-on items meet federal guidelines. ● Assist with additional documentation required for international flights. ● Providing a high level of customer service to each passenger by engaging customers and using active listening skills. ● Respond to passenger questions in person and over the phone. ● Following Airline specific check-in policies and procedures.



IndiGo (InterGlobe Aviation Ltd)

• India
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Officer

  • Nov 2014 - Aug 2015

  Assisted in handling complicated and difficult customer issues. ● Assisted passengers with reservation creation, and modification. ● Assisting passengers in the lobby and the kiosk with information when needed. ● Gate handling for Boarding the users onto the flight. ● Help manage passenger boarding as per airline procedures. ● Processed all required documentation for each department. ● Ensure that all flights were cleared for take-off. ● Confirmed flight arrangements and paperwork for Pilots. ● Worked on the Ticketing system and various other airline tools. ● Reporting to management about the status of any escalated issues. Show less



GMR Hyderabad International Airport Ltd

• India
• Airlines and Aviation
• 400 - 500 Employee

• Project Trainee

  • Mar 2014 - Jun 2014

  ● Handling customer queries about flight, luggage, or reservation, in person or over the phone. ● Helping customers with to book reservations at the Airport. ● Working in a high-pressure environment and maintaining standard deliverables. ● Worked on time-sensitive tasks such as boarding, flight record, passenger list, and total weight report for the pilot to have a safe and sound flight. ● Handling customer queries about flight, luggage, or reservation, in person or over the phone. ● Helping customers with to book reservations at the Airport. ● Working in a high-pressure environment and maintaining standard deliverables. ● Worked on time-sensitive tasks such as boarding, flight record, passenger list, and total weight report for the pilot to have a safe and sound flight.