Experience

Glocomp Systems (M) Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Telco Network Engineer

  • Aug 2019 - Present

  IPRAN - Largest vendor partner for Cisco products in Malaysia. - supporting on Cisco ASR920 and ASR907 products. - Participated in vendor on 5G WAN development project for Celcom Axiata Telco in IP RAN team for 3000+ sites in Malaysia. - Regularly working in both Datacenter on IPRAN and IPCORE network as well as Access router onsite. - Involved in planning, capacity management, installation, end to end fiber testing, services integration and maintenance for Celcom 5G WAN development project. - Using waterfall approach for project management in 5G development project, RFS stage, E2E fiber testing stage, migration stage and maintenance stage. - To implement Transmission & Access active network refresh/upgrade. This includes proactive replacement of the various obsolete & end-of-life equipment and Tier 2 operation & maintenance support of these network platform/system: - Knowledged in environmental and electrical safety in hazardous. Attended NIOSH (National Institute of Occupational Safety and Health) training to work in hazardous environment for Telco and datacenter. - Access Network: MSAN and Narrow Band- IPMD platforms & ONU Platforms, Optical/Radio links, Mobile Radio (2G,3G,4G), QOS, OSPF, BGP. - Transport Network: DWDM platforms, Microwave System, Submarine communications cable. - Involved in end user environment support with various Cisco products. Examples. Cisco Firepower 41xx series, ASA55xx series, Cisco Nexus (N9K) series switch, floor switches, Cisco UCS server. IPCORE - Performed IOX upgrade, RSP upgrade, Port-Reengineering, Capacity upgrade, licenses upgrade, System health check etc. - Supporting on Cisco products ASR9K, N9K, N6K, NCS5K, N3K. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Transport Network Controllers Tier II

  • Jul 2013 - Aug 2019

  -Operations role within the Global Customer Managing Centre (GCMC) team with Accountability of AT&T Transport Network Globally.. -Provide resolution for service outage on ISP customer data/voice/video traffics. -Provide action plan to restore critical and chronic outages to meet SLAs. -Handling escalation from management, service manager and customers to provide restore the service ASAP -Interfaces with other internal technical support central on cross-architecture network troubleshooting. -Effectively communicate, both verbal and written, across multiple AT&T organizations -Participate/lead in conference call with multiple parties to provide outcome and resolution. - Provide Subject Matter Expert consultancy for Global Tier1 Network Controllers. -Provide support on International Private lines which involve multiple countries and carriers ranging from ds1 to high speed circuit and phone lines. -Work on Cisco XR and Juniper T640 & M320 series transport routers to support daily job scope. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant I

  • Jan 2012 - Jul 2013

  - Tier 1 operations role within the Dedicated Network Operation Central (DNOC) team with Accountability for AHOLD Customers. - Proactively manage/monitor customer’s network performance around the clock (7x24) to meet customers' Service Level expectations. -Aggressively working on proactive alarms/customer tickets and escalates to higher technical level if required. - Coordinate with other internal technical central on cross-architecture network troubleshooting. -Supporting Incidents, Changes and Projects to meet customer’s SLA. -Participated in project life cycle in network refresh, infrastructure change and MACD. - Remotely coordinate with network equipment vendors and Service Providers to resolve the network fault. -Troubleshooting/isolating network fault on each layers of OSI model. -Work on priority and high severity tickets to ensure SLA met. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical support and Voice Support

  • May 2011 - Jan 2012

  -Dedicated support on internal computer equipment for fault, change request. -Supporting any kinds of problem request on building’s equipment included printers and server rooms. -Assigned to assist Voice team to troubleshoot voice related issue on Cisco and Avaya phone. -Dedicated support on internal computer equipment for fault, change request. -Supporting any kinds of problem request on building’s equipment included printers and server rooms. -Assigned to assist Voice team to troubleshoot voice related issue on Cisco and Avaya phone.



uniasia

• malaysia

• programmer

  • May 2010 - Jan 2011

  -Participating in 7 years project Insure Connect System. -Handling Incident, involve in project life cycle to meet project dateline. -Individually assigned to maintain Document Management System. -Maintaining/ creating new store procedure for Insurance backend system Informix system (elixir). -Participating in 7 years project Insure Connect System. -Handling Incident, involve in project life cycle to meet project dateline. -Individually assigned to maintain Document Management System. -Maintaining/ creating new store procedure for Insurance backend system Informix system (elixir).