Sedick Masoet
Contact Centre Manager at RamsayMedia- Claim this Profile
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Contact Information
us****@****om
(386) 825-5501
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Location
ZA
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Experience
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Contact Centre Manager
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Old Mutual
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United States
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Contact Centre Manager
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Jan 1988 - Oct 2001
• To manage and oversee the day-to-day running of the Contact Centre. • To provide direction, coaching and support to call-centre staff. • To be responsible for the sales generation, customers care and query resolution for the call-centre. • To determine and direct the activities of the call-centre, in order to maximize the use of staff members, working hours and implementation of projects. • To produce revenue and reduce cost per order. • Providing service to clients in sensitive response to their needs; focussing on and achieving standards of service that comply with the highest expectations of customers.
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Education
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1981 - 1983
Westridge Senior secondary
Matric, English, afrikaans, physics, Biology, history -
1979 - 1981
Livingstone high school
std 8, English, afrikaans, physics, Biology, history
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