Experience

Splendit

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• Field engineer at Agfa-Gevaert

  • Feb 2023 - Present

  - Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users - Replacing and staging devices for users. - Installing applications and hardware on site for users. - Migration to new hardware supplier. - Follow up of tickets on ServiceNow/Remedy. - Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users - Replacing and staging devices for users. - Installing applications and hardware on site for users. - Migration to new hardware supplier. - Follow up of tickets on ServiceNow/Remedy.



AUSY

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Supportmedewerker ICT at Proximus

  • Jul 2022 - Nov 2022

  - Troubleshoot tier I technical issues for 20-30 customers per day, field inquiries, diagnose problems, perform root-cause analysis, and identify solutions.- Service desk department prof. market: Solve network problems, create tickets in ServiceNow.- Technical support, IT hardware support.- Explore lines, routers, domain names, VoIP telephone exchanges.- Network Administration.

• Field Engineer at Randstad

  • Apr 2022 - Jul 2022

  - Pc staging.- Hardware and software configuration.- Prepare hardware for end-users.- Installing hardware at locations.

• User Acces Management at Randstad

  • Dec 2021 - Apr 2022

  - Manage accesses and roles.- System administration.- Assign licenses.- Create Genesys Cloud SX profiles.- Create and manage Randstad and Tempo-Team mailboxes.



Volkswagen Belgium

• Belgium
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Technician

  • Sep 2018 - Jun 2020