Seda Duru
Sales Coordinator at The Shandex Group- Claim this Profile
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Bio
Credentials
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Google Data Analytics Certificate
CourseraJun, 2022- Nov, 2024 -
The Shandex Lean Yellow Belt
The Shandex GroupJun, 2022- Nov, 2024 -
Working in a Digital World: Professional Skills
IBMApr, 2022- Nov, 2024 -
StartGBC Entrepreneurship Summer Boot Camp 2020
George Brown CollegeAug, 2020- Nov, 2024 -
Dean’s Honour List for the 2020 Winter Term
George Brown CollegeApr, 2020- Nov, 2024 -
Workplace Hazardous Materials Information System 2015, Safety Training Certification
AixSafetyNov, 2019- Nov, 2024 -
GBC Coaching Program Certification
George Brown CollegeOct, 2019- Nov, 2024 -
Group Exercise Leadership Certification
George Brown CollegeDec, 2018- Nov, 2024
Experience
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The Shandex Group
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Canada
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Sales Coordinator
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Jan 2023 - Present
• Inside sales for smaller tier 3 customers & coordination of conversions, price changes etc., as directed by the VP of Sales and Private Label Sales Manager• Acting as a retail analyst for Key Account Representative• Completion of retail or supplier business reviews & reports as required by Key Account Representatives.• Production of regularly scheduled or ad hoc sales reports as required by each retailer or supplier.• Conducting retail pricing surveys as requested by key account representatives or suppliers.• Sourcing and shipping of product samples as required.• Coordinating the distribution of new product samples to customers as required.• Coordination of transfers and approvals of all artwork revisions.• Completion of all, vendor forms such as Epif’s, Quote sheets, NIC & maintaining GS1 etc.• Completion of all Shandex forms such as new item forms, Q&C checklists, new item checklists, transition forms, cosmetic forms etc.• Making travel and meeting arrangements as requested by the sales department staff.• Flyer and promotional tracking by account.• Attending weekly inventory control department meetings & supplier art calls and acting as the liaison between the two departments.• Miscellaneous requests from Key Account Representatives, VP of Sales, and Private Label Sales Manager Show less
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Client Care Specialist
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Feb 2022 - Jan 2023
- Entering & importing purchase orders for Shandex and 3PL clients from EDI into Accpac/SAGE. - Process and track orders through WMS to ensure they are shipped on time. - Coordinating with carriers to ensure all orders are scheduled as per the customers' expectations. - Notifying customers on a daily basis of any potential short shipments by shorts reports. - Confirming all invoices sent via EDI are successfully received. - Tracking all orders to ensure they are delivered on time. - Acknowledging, investigating, and processing all customers' claims and filing all required documentation. - Attending customer meetings as required. - Escalating any issue that requires additional support to the appropriate department manager. Show less
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Canadian Tire Corporation
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Canada
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2020 - Feb 2022
• Suggested value-added and related products by actively listening to customer needs. • Responded to and handle customer inquiries, requests and concerns in a timely manner, over the phone and in person. Provide payment plans for Canadian Tire Triangle Credit Card or obtain details of complaints. • Kept up to date with in-store promotions, deals and product locations. • Participated in meetings and training as required. • Ensure that retail basics tasks are executed efficiently (e.g., stocking, labels, facing etc.). • Identified low stock levels and maintain inventory accuracy. • Located products in the warehouse. • Comply with company, store and department policies. • Ability to fulfil a cashier role an asset. Show less
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Garanti BBVA
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Türkiye
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Banking
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700 & Above Employee
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Financial Services Representative
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Jan 2016 - Aug 2016
- Expanded new networking and built good relationships with clients. - Proficiently answer customer inquiries regarding their accounts. - Recognized for the ability to research and analyze business opportunities with key attention to risk mitigation. - Researched and resolved service-related problems. - Expanded new networking and built good relationships with clients. - Proficiently answer customer inquiries regarding their accounts. - Recognized for the ability to research and analyze business opportunities with key attention to risk mitigation. - Researched and resolved service-related problems.
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Education
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2019 - 2020
George Brown College
Postgraduate, International Business Managment -
2010 - 2016
Dokuz Eylul University
Bachelor's degree, Econometrics -
2013 - 2015
Anadolu University
Diploma, Business Administration -
2018 - 2019
George Brown College
English For Academic Purposes
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