Sebastian Smith

Senior Engineer at New Era Technology AU
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU

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Credentials

  • Sophos Firewall v19.5 - Architect
    Sophos
    Mar, 2023
    - Nov, 2024
  • Sophos Firewall v19.5 - Engineer
    Sophos
    Mar, 2023
    - Nov, 2024
  • Sophos Firewall v19.5 - Technician
    Sophos
    Mar, 2023
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2015
    - Nov, 2024
  • Administering Windows Server 2012
    Microsoft
  • Installing and Configuring Windows 8
    Microsoft
  • Installing and Configuring Windows Server 2012
    Microsoft

Experience

  • New Era Technology AU
    • Australia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Engineer
      • Oct 2021 - Present

    • Systems Engineer - AUS IT
      • Nov 2020 - Oct 2021

  • Infotech Solutions
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Project Engineer
      • Jul 2020 - Nov 2020

    • Field Engineer
      • Jul 2017 - Jul 2020

  • Morgans Financial Limited
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Customer Service Technician
      • May 2016 - Jul 2017

  • InfoTech Solutions
    • IT Support
      • Mar 2015 - Apr 2016

      Level 1 Helpdesk role troubleshooting a wide range of issues and large user base Level 1 Helpdesk role troubleshooting a wide range of issues and large user base

  • Telstra
    • Assistant Store Leader
      • Jun 2014 - Dec 2014

    • Tech Bar Specialist
      • Apr 2012 - Jun 2014

      Providing Telstra Platinum services in store ranging from diagnosing and fixing computers and setting up Telstra software and services for customers to faulting phones and initializing the repair process whilst providing 10/10 service quality. Training new tech staff in the Brisbane metro South area to a consistent high standard so that customer experience is exceptional in all Brisbane South Telstra stores.

  • Woolworths
    • South Africa
    • Retail
    • 700 & Above Employee
    • Customer Service Management
      • May 2011 - Aug 2012

      Set up frontend of new Woolworths store in Mullumbimby, NSW. Rostering for 20-30 staff, wage control, stock ordering, complaint resolution, refunds, staff management Set up frontend of new Woolworths store in Mullumbimby, NSW. Rostering for 20-30 staff, wage control, stock ordering, complaint resolution, refunds, staff management

Education

  • Computer Power Institute
    Diploma of Information Technology, Networking
    2013 - 2017
  • Trinity Catholic College Lismore
    HSC
    2001 - 2006

Community

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