Sebastian Carrasco Trujillo

Business analyst at Medtronic
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Online Presence
Contact Information
us****@****om
(386) 825-5501
Location
Colombia, CO
Languages
  • Ingles Native or bilingual proficiency
  • Português Native or bilingual proficiency
  • Francês Full professional proficiency
  • Italiano Full professional proficiency
  • Alemão Limited working proficiency

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Tulio Melo

Sebastian was a great and valued member of the team, great attitude and a quick learner. always looking for growing and improvement opportunities in his job with our partners and with the team

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Credentials

  • PROCESOS DE SOPORTE TECNICO PARA EL MANTENIMIENTO DE EQUIPOS DE COMPUTO
    Servicio Nacional de Aprendizaje (SENA)
    Mar, 2022
    - Sep, 2024
  • Conviértete en especialista en soporte IT
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Fundamentos de ITIL: Introducción a la gestión de sistemas de información
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Fundamentos de ITIL: La explotación de servicios
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Fundamentos de ITIL: La mejora de servicios
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Fundamentos de la ciberseguridad
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Windows 10 para IT: Gestión de acceso remoto
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Cloud Computing
    Google
    Mar, 2020
    - Sep, 2024
  • Desarrollo de apps móviles
    Universidad Complutense de Madrid
    Mar, 2020
    - Sep, 2024
  • Técnico en Sistemas Informáticos
    Fundación Carlos Slim

Experience

  • Medtronic
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Business analyst
      • Apr 2022 - Present

  • OutPLEX
    • United States
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Tech Support Representative
      • Aug 2021 - Apr 2022

  • Sutherland
    • Information Services
    • 1 - 100 Employee
    • Technical Support Analyst
      • Oct 2020 - Oct 2021

  • Teleperformance Colombia
    • Trilingual Agent
      • Sep 2019 - Oct 2021

    • Interpreter
      • Oct 2018 - Oct 2021

      Translation services in English, Portuguese and French to customers having issues with enterprise products.I was providing basic technical support and escalations to engineers located in India, so I was the bridge between engineers and customers and the interpreter as well.

  • Mantu
    • Israel
    • Information Technology & Services
    • 1 - 100 Employee
    • Human Resources Advisor
      • Jul 2019 - Sep 2019

      HR Advisor is the person in charge to answer to every single question regarding Human Resources topics. In my specific case , I'm in charge to answer all the questions placed by the employees globally. HR Advisor is the person in charge to answer to every single question regarding Human Resources topics. In my specific case , I'm in charge to answer all the questions placed by the employees globally.

  • Conduent
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Intérprete
      • Oct 2017 - Sep 2018

      I was working as an interpreter for the customer service line of Colgate-Palmolive Brasil.I was in charge of take the complains of the customers and translate all the information from Portuguese to English and also resolve the issues presented with the products. I was working as an interpreter for the customer service line of Colgate-Palmolive Brasil.I was in charge of take the complains of the customers and translate all the information from Portuguese to English and also resolve the issues presented with the products.

  • AIG
    • Egypt
    • Oil and Gas
    • 1 - 100 Employee
    • Medical Office Coordinator
      • Jul 2016 - Jun 2017

      Coordinator of medical assistance for travelers around the world. I was also in charge of the Travel Assistance sold by AIG, then I had to coordinate legal topics, medical assistance, repatriation, and service as an interpreter. Coordinator of medical assistance for travelers around the world. I was also in charge of the Travel Assistance sold by AIG, then I had to coordinate legal topics, medical assistance, repatriation, and service as an interpreter.

    • Technical router
      • Oct 2014 - Feb 2016

      Translation services in English, Portuguese and French to customers having issues with enterprise products. I was providing basic technical support and escalations to engineers located in India, so I was the bridge between engineers and customers and the interpreter as well.

    • Customer Services Agent
      • Jan 2014 - Oct 2014

      Customer service for customers.I was in charge to resolve all the issues of the postpaid line such as, invoices issues, technical issues, sales...All the assistance were provided in English, since all the customer are located in the US.

Education

  • Fundación Carlos Slim
    Técnico en Sistemas Informáticos, Tecnología de la información
    2019 - 2019
  • Corporación Pedagógica Nacional
    Bachiller, Bachiller Acádemico
    2012 - 2013

Community

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