Sebastian Smith
Chief Operating Officer at The Code- Claim this Profile
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Bio
Experience
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The Code
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United States
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Travel Arrangements
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1 - 100 Employee
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Chief Operating Officer
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Mar 2022 - Present
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Chief Of Staff
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Jul 2021 - Mar 2022
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Assistant General Manager
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Oct 2011 - Aug 2017
- Held numerous head of department positions; Rooms, F&B, Events, R&M, Marketing, IT- Responsible for monthly results across departments, directly accountable to General Manager and General Committee- Onshore Committee Chairman for the “Optimist World Championship 2017” - Conducted a significant number of events such as; Weddings, Reception Dinners, Beach Parties Cocktail functions, Networking events, Birthday Parties (Child & Adult), Sailing Residential Courses for schools. Solely responsible for budget creation, client relations and consultations, menu creation, staff allocation, stock purchasing, price-setting and post-event reporting of profit / loss situation. - Served as Project Manager for major renovation works- Oversaw staffing for over 40 employees including evaluating employee performance and addressing of conduct issues through coaching, counseling and termination process- Managed a culturally diverse team – both expat and local
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Onshore Committee Chairman "Optimist World Championship 2017"
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Jul 2017 - Jul 2017
- 400 Youth (U15) Sailors, 500 visitors, 65 different nationalities, 27 different media outlets, 3,000 meals per day, multiple sponsor collaborations- Organised and accountable for accommodation, transport & food & beverage requirements- Organised and managed events including parties, entertainment and gala dinners- Majority budget holder - 60% of total event budget- Responsible for opening & prize-giving ceremonies, shown live on television and online
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Food and Beverage Executive
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Nov 2009 - Oct 2011
- Managed operations of a 200 seat restaurant, responding to employee and customer concerns- Food, beverage and wine list menu creation and upkeep- Evaluated employee performance and responsible for promoting and retaining staff- Responsible for F&B department performance via managing costs, and driving revenue- Oversaw equipment and inventory purchases- Oversaw stock-taking and accountability practices- Maintained cost and cash-handling controls.- Scheduled kitchen and service staff,- Supervised food quality and safety,- Maintenance of kitchen and service facilities
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Select Service Partner Limited
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1 - 100 Employee
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Senior Supervisor
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Sep 2006 - Nov 2009
- Managed 3 outlets - 2 coffee shops and a newsagent- Actively maintained the store facilities, updating branding in keeping with ongoing rollout- Staff Scheduling & Rostering- Operated the store in adherence with all store policies and guidelines- Assisted in interviewing selecting and training associates- Opening / Closing Responsibilities- Keyholder Position
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Sales Assistant then Supervisor
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Jan 2003 - Sep 2006
Daily duties included (but not limited to) the following:• Providing excellent customer service, speedy order taking, food/beverage delivery, and creating a positive atmosphere for guests• Developed leadership and organizational skills• Assisted with the everyday operations and sales throughout the store
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Education
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Ecole hôtelière de Lausanne
EMBA, Hospitality Administration/Management -
University of the West of England
Bsc (Hons), Biological Anthropology