Experience

Palmas Restaurant Group

• United States
• Hospitality
• 1 - 100 Employee

• Manager/ EPCOT Walt Disney World

  • Aug 2022 - Present

  F&B Management position at La Cava del Tequila / México Pavilion - EPCOT Walt Disney World Resort. Responsible for the operations of the Mexico Pavilion Tequila Bar (one of the busiest spots at EPCOT theme park). Responsible for ensuring that all of the food and drinks are served and presented with the highest quality. Duties as handling customer complaints, leading the operating team, and complying with the Disney Service and safety regulations. Also elaboration of reports on how the bar is operating, employees are performing, monthly inventories and technical issues to solve. Connect with guests and reaching out every need they would have followed by all Disney high quality standards. Show less



Guinness Storehouse

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Visitor Experience/ Guest Services -Team Member

  • Jul 2019 - Mar 2020

  The Guinness Storehouse is the most visited point in Ireland and one of the top-rated places to visit in Europe. As Brand Ambassador representing our brand was a great honor. As part of the Guinness Visitor Experience team, Im responsable for sharing the Guinness history, soul and legacy with each guest. Assisting guests with all their needs, special requests and providing extra tourist information to make their Dublin vacation enjoyable and unforgettable Special skills: Bartending position, and pouring perfect pints of Guinness at the Gravity bar (one of the most visited bars in Dublin). Show less



The Marker Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Food And Beverage Intern

  • Apr 2019 - Jul 2019

  Being part of The Marker was a great commitment after the exceptional prestige this Dublin hotel has. Performing friendly and generous reception of guests. Taking care of each guest and special requests. In the food and Beverage department I was responsible for our room service department and the VIP guests requirements. Performing hospitality tasks, excellent guest service in all the ways in this 5 stars resort. Assisting guests reservations, requests and providing them tourist information to make their vacation in Dublin unique, enjoyable and unforgettable. Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Disney Crew Member / Dinning Room Service Assistant

  • Sep 2018 - Jan 2019

  Disney Cruise Line is currently the top-rated Cruise Line operating. As a Disney Crew Member, part of the Food & Beverages team, I was responsible for providing the Disney excellent restaurant service by taking food and beverages orders to the galley and bar. Providing always personal and magical moments to the guests, achieving every guest expectation for the perfect vacation. This role required a high understanding for food safety programs and maintained USPH (United States Public Health) sanitation and cleanliness standards throughout the work area. Special Skills: Responsible for safety tasks onboard the ship. Performing high impact activities like carrying heavy trays and bringing down items from the bar/galley to their tables. Remove heavy dishes, glassware and cutlery. Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea. Show less



The Reef Playacar Resort & Spa

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Concierge/ Sales Team

  • Feb 2018 - Aug 2018

  Proudly located in Mexico's Caribbean, The Reef taught me all about hospitality in a hotel. I discover myself able to anticipate and understand exactly what our guests are looking for and solve their needs. Performing personal service acknowledging them sincerely and through the use of body language, such as eye contact will help give them a warm welcome to my country. Responsible for reservations, special requests and providing them local information to make their vacation in Mexico unique, enjoyable and unforgettable. Special skills: Learning sales skills, I was also part of the Vacation Club (sales team), in charge of creating new memberships for our brand's rewards program. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney Cast Member/ Cultural Representative Program - F&B

  • Oct 2016 - Oct 2017

  I was responsible for providing the Disney excellent restaurant service by taking food and beverages orders to the galley and bar. Providing always personal and magical moments to the guests, bringing to each family the perfect vacation in Disney. In each task going above and beyond with every guest expectation. Special Skills: Performing high impact activities like carrying heavy trays and bringing down items from the bar/galley to their tables. Remove heavy dishes, glassware and cutlery. Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea. Show less

• Disney Cast Member/ Cultural Representative Program - F&B

  • Sep 2013 - Sep 2014

  I was responsible for providing the Disney excellent restaurant service by taking food and beverages orders to the galley and bar. Providing always personal and magical moments to the guests, bringing to each family the perfect vacation in Disney. In each task going above and beyond with every guest expectation. Special Skills: Performing high impact activities like carrying heavy trays and bringing down items from the bar/galley to their tables. Remove heavy dishes, glassware and cutlery. Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista & Team Supervisor

  • Jan 2012 - Sep 2013

  Starbucks Coffee demands more than a prepared drink. Is all about hospitality and anticipating guests' needs. Representing the Starbucks soul, I was responsible for taking beverages and food orders, helping to find their favorite drink and pairing, preparing the different recipes of hot and cold drinks making a perfect atmosphere for our customers and providing the Starbucks legendary service. This role required the understanding for food safety programs and maintained sanitation and cleanliness standards throughout the work area. As a Supervisor I was responsible for planning week schedules, run shifts, and training the new hires, introducing them to the Starbucks ideology and vision. Special Skills: Learning POS system (micros), advanced sales techniques, inventory techniques and order our store supplies. Show less