Experience

Summer Energy

• United States
• Utilities
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Present

  Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Reviewed account and service histories to identify trends and issues. Fielded customer complaints and queries, fast-tracking them for problem resolution. Trained new employees in procedures and policies in order to maximize team performance. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Show less



Toro Imports

• United States
• Construction

• Shop Manager

  • Apr 2018 - Jul 2019

  Trained and mentored new employees to maximize team performance and achieve daily performance objectives. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Determined efficient work schedules for team to keep projects moving and each shift properly staffed. Communicated store policy violations to upper management to prevent shrinkage and misconduct. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Maintained high level of morale and team-work on production floor through frequent communication with employees. Greeted and assisted all customers daily in high-traffic retailer. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Retail Stocker

  • Mar 2017 - Mar 2018

  Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. Operated forklift to elevate or place merchandise in appropriate areas. Maintained clear aisles during restocking to avoid hazards and promote guest convenience. Observed strict safety measures while stocking shelves to prevent falls and mishaps. Prepared products for sales floor by adding tags and readying pallets or restocking. Communicated effectively with members of public in often crowded and noisy environments. Replenished inventory with focus on addressing customer needs. Bent, lifted, opened, and moved products weighing up to 50-100 pounds, along with help from fellow associates when needed. Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates. Show less



EDWARD JAMES PET RESORTS, INC.

• United States
• Ranching

• Kennel Technician Manager

  • Mar 2015 - Feb 2017

  Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors. Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards. Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods. Supported animal health by keeping all areas clean, neat and properly sanitized. Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals. Bathed animals to remove dust, debris or contaminants and maintain wellbeing. Unloaded and organized supplies and product inventory to maximize team efficiency. Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats. Show less



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Retail Stock Clerk

  • Nov 2013 - Mar 2015

  Organized stock room to hold an efficient amount of products, organized to be easily found, to maximize efficiency of stock replenishment. Worked diligently with fellow associates to check inventory, reorganize the sales floor, and replenish stock. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Packaged finished products and prepared boxes for shipment to distribution centers. Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction. Created and maintained production schedules based on employee productivity, company needs and seasonal plans. Show less