Experience

Boston EMS

• Public Safety
• 100 - 200 Employee

• Emergency Medical Technician

  • Jun 2019 - Present



Best Buy

• Retail
• 700 & Above Employee

• Consultation Agent

  • Jul 2018 - Jun 2019

  • Assist in managerial responsibilities including training new employees and creating weekly schedules• Diagnose and repair windows computers regarding both software and hardware complications• Diagnose and repair all apple related products and find the appropriate solution for the client• Consistent top sales performer for the last two quarters • Manage quality check of incoming repairs to avoid client dissatisfaction and improve client experience

• Customer Service Specialist

  • Sep 2011 - Jul 2018

  • Fulfills managerial responsibilities such as assistance with hiring, cost effective decisions regarding customer transactions, and assists managing customer service staff• Train new employees in skills necessary for their position• Answer phone calls and resolve customer issues • Assist customers in finding the best solution for them financially• Help customer service agents with problems that arise as they help clients • Count money that is present in safe and deposit box and account for drawers that come up short