Experience

Arabian Lux

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Market Manager

  • Feb 2021 - Present

  Arabian Lux is a joint venture with Desert Adventures Tourism offering a series of bespoke experiences, with the focus on seamless superlative service levels. I continue to successfully grow the client database, improve processes, and increase department profitability year on year through yielding, margin stretch and negotiation. Arabian Lux is a joint venture with Desert Adventures Tourism offering a series of bespoke experiences, with the focus on seamless superlative service levels. I continue to successfully grow the client database, improve processes, and increase department profitability year on year through yielding, margin stretch and negotiation.



Desert Gate Tourism

• United Arab Emirates
• Travel Arrangements

• Market Manager

  • Apr 2019 - Feb 2021

  As a market manager for the American market, I design extensive itineraries to meet guest interest. This includes identifying and reviewing opportunities to be the first to market with new ideas. Negotiate with suppliers for better rates on experience and assesses market competition by comparing the company's product to competitors' products. I ensure the products I introduce are aligned with the company vision. As a market manager for the American market, I design extensive itineraries to meet guest interest. This includes identifying and reviewing opportunities to be the first to market with new ideas. Negotiate with suppliers for better rates on experience and assesses market competition by comparing the company's product to competitors' products. I ensure the products I introduce are aligned with the company vision.



Emirates Group

• Airlines and Aviation
• 1 - 100 Employee

• Senior Tour Consultant at Arabian Adventures

  • Oct 2013 - Apr 2019

  •Develop templates to present proposals•Design curated itineraries•Evaluate pricing to ensure it provides value to clients•Demonstrate destination knowledge of GCC to assist in closing the sale•Coordinate with operations to ensure service delivery•Meet and greet VIP guest, and agents during FAM trips •Assist management with preparation of Virtuoso, Signature and Ensemble reports•Coordinate with finance to ensure timely payment of commission and membership fees•Solely responsible for 8% increase in profit for 2018 •Prepare reports to monitor and track production of various tour operators•Identify and examine business prospects from non setup clients to business development •PCI DSS Business champion – Access, monitor and evaluate reservation employees comply with PCI DSS



Grand Millennium Dubai

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Room Reservation Supervisor

  • Apr 2012 - Oct 2013

  •Department Trainer supervising a team of five agents•Assist the team with conflict resolution, policy & procedure queries•Maintain good relationship with various DMCs, travel agents and corporate clients•Inter department coordination to ensure customer satisfaction •Compile and prepare revenue report for revenue manager•Monitor hotel inventory and manage OTA•Prepare RFP for consortiums •Set KPI and IDP for my reservation team

• Reservations Agent

  • Dec 2010 - Apr 2012

  •Converse with prospective customer to determine their requirements, and reach sales goals •Plan, describe, and arrange reservations for individual, corporate, tour, and group bookings from different sources•Coordinate with various companies, travel agents, Desstination Management Companies, sales, finance, and front office department to ensure guests have a pleasant stay at the hotel •Assist in managing several 3rd party websites•Developed standard operating procedures to ensure efficiency while replying to clients •Support in training and orienting new members of the team •Creating and attaching rate codes to company profiles•Monitor reservation levels for current and future occupancy, rates and revenue•Develop and maintain relationship with current and prospective clients



Hotel Savoy

• France
• Hospitality

• Hotel operations Intern

  • Apr 2010 - Sep 2010

  •Maintained cleanliness of the work area•Verified the mini bar and prepared appropriate reports •Provided professional guest service, maintaining customer satisfaction as a salient objective •Maintained cleanliness of the work area•Verified the mini bar and prepared appropriate reports •Provided professional guest service, maintaining customer satisfaction as a salient objective



Marriott Executive Apartments

• Hospitality
• 200 - 300 Employee

• Human Resource Intern

  • Jul 2008 - Aug 2008

  •Helped update job descriptions •Screened resumes and scheduled interviews •Assisted in developing Regional Standard Operating Procedures•Formulated “Insiders Report”. A way to analyze the effectiveness of a training program, from the prospective of an intern•Help compose new hire orientation training pack •Helped update job descriptions •Screened resumes and scheduled interviews •Assisted in developing Regional Standard Operating Procedures•Formulated “Insiders Report”. A way to analyze the effectiveness of a training program, from the prospective of an intern•Help compose new hire orientation training pack



Hyatt Regency Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Hotel Operations Intern

  • Jul 2007 - Jan 2008

  •Handled the opening and closing the restaurant, setup and managed the buffet•Assisted guests to make food and wine selection•Managed the bar and prepared beverages•Conducted briefing and allocated work stations for staff•Training included exposure to front office, events, and purchasing departments for a brief period •Handled the opening and closing the restaurant, setup and managed the buffet•Assisted guests to make food and wine selection•Managed the bar and prepared beverages•Conducted briefing and allocated work stations for staff•Training included exposure to front office, events, and purchasing departments for a brief period