Experience

A-One Insurance Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Claims Handler

  • Oct 2022 - Present

  I have been presented with the opportunity to be part of the A-One family. I have been met by a wonderful team of people who supported me from day one.I have brought with me the skills acquired over the years working in the insurance and financial sector and I am looking to use them and develop new ones . I have been presented with the opportunity to be part of the A-One family. I have been met by a wonderful team of people who supported me from day one.I have brought with me the skills acquired over the years working in the insurance and financial sector and I am looking to use them and develop new ones .



Gallagher

• United States
• Insurance
• 700 & Above Employee

• Claims Negotiator

  • Jul 2021 - Oct 2022

  In August 2021 I started on a new journey, that of a claims negotiator for DEACON/AJ Galagher insurance, I have been welcomed by an amazing team of people who have made me feel part of the team from the start .A place where I have the opportunity to improve my claim handling skills and develop new ones . In August 2021 I started on a new journey, that of a claims negotiator for DEACON/AJ Galagher insurance, I have been welcomed by an amazing team of people who have made me feel part of the team from the start .A place where I have the opportunity to improve my claim handling skills and develop new ones .



Public Health England

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Tracker

  • May 2020 - Jul 2021



Amigo Loans

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Credit Underwriter

  • Oct 2019 - Mar 2020

  In November 2019 I turned back to banking and to something familiar to me underwriting, and have been approving/rejecting loans since then, Amigo has a very interesting and personal approach to underwriting involving the customer in all aspects of the underwriting process this plus the family-like atmosphere in the office makes for an interesting experience.Skills gained/ perfected : • Mental health assessment: part of our job was to observe if mental health assessment was required to make sure that the vulnerable people in society are protected and duty of care is observed before paying out the loan. This was done through careful questioning and documentation. • Document assessment – I was already used to working with documents however working with documents in the underwriting department at Amigo required a high level of concentration to make sure false documents are spotted also to make sure money laundering is not observed and of course observe overall financial health of the person applying for the loan. • Customer focused – The underwriter job requires an acute sense of customer relations due to the nature of the business example, a conversation most of the time would change dramatically when you would have to advise that the loan is rejected, and is down to a sensible approach combined with experience and knowledge that you would finish the conversation leaving the customer on a positive note. • Accuracy and attention to detail – Accuracy was one of the key measurements of our performance as we were dealing with tens of thousands of pounds in loans everyday accuracy was key.I managed to keep a healthy 95% Accuracy



Charles Taylor Assistance

• United Kingdom
• Insurance
• 100 - 200 Employee

• Claims Specialist

  • Dec 2016 - Oct 2019

  The most interesting and complex job I had, I started as a medical screening handlerin 2017 and moved to claims in the 2018 march.Job duties as medical screening handler:
  recording of medical conditions through questioning using basic medicalknowledge and professional medical support when neededJob duties as claims assessor:
  Assessing complex and /or sensitive situations based on policy guidelines andinternal guidelines
  To make sure appropriate documentation requirement is met includingadequate substantiation
  Make sure GDPR law is being upheld in each aspect of communication withthe customer
  Prevent and combat insurance fraud
  Calculation and using formulasSkills used :Empathy (can not underline enough how much empathy is necessary for thisrole)Composure (especially in life and death situations, situations where athe customer was just attacked etc.)Analytical skillsComputer skills(Word, Excel, NIS/Acturis Insurance specific software/otherLinux /Windows/CMS specific software)Creative thinking skillsDecision-making skillsTime management skills (record keeping, multitasking, prioritizing)Training: GDPR Training and updates yearly Fraud prevention Medical -basic interpretation of medical conditions Treating customers fairly Claims training Complaints handling trainingAccomplishments: 99% Accuracy on assessed claims 94% Customer satisfaction



Care South

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Domiciliary Care Team Lead / Night Responder

  • 2014 - 2016

  A job close to my heart, I had the opportunity to assist vulnerable people in theirhomes with basic needs and medication, as a night responder I faced quite a fewchallenging situationsJob Duties as community team leader carer :
  Offer support to colleagues, cover shifts
  Assisting vulnerable/elderly residents with basic needs and/or medication
  Liaison with the relevant medical departments/medical professionals to ensureour residents are in the best health and their medical requirements are met.
  Keeping a daily record of duties performed health being of residents andmedication records.Job duties as night responder
  Offer support to the emergency services (ambulance, social services, hospitals )
  
  Intervene and use first aid to preserve life and where possible assess anya medical situation where the ambulance is late to intervene and advise ifan ambulance is still required
  Transport for patients to and from hospital
  Attend pre-programmed visits to check the wellbeing of residents in their homeSkills used :Attention to detailEmpathyMedical needs awarenessCritical resolution thinkingRecord keepingDrivingAccomplishmentsThe accomplishments obtained in this job are not being cumulated under a corporatestandard, they are of a more of a personal standard.



OTP Bank Romania

• Romania
• Banking
• 700 & Above Employee

• Account Manager

  • 2013 - 2014

  As a sales adviser I was responsible for sourcing new clients, both residential andcorporate, with a good credit report also tending to existent business accountsJob duties :
  Supplying new banking products such as loans or bank accounts.
  Tending to requirements of existing business customers through recycling of oldproducts and upsale of new products that would help the business.
  Identifying new clients and obtaining leads
  Holding sales presentations
  Handling sensitive information
  Securing new sales leads
  Identifying clients with a good credit score and targeting the specific marketSkills used :Customer-oriented focusPersuasionBookkeepingPrioritizingTimekeepingComputer skillsAccomplishments Manage to obtain 89% credit customer acceptance from loans.



Raiffeisen Bank Romania

• Romania
• Banking
• 700 & Above Employee

• Credit Underwriter

  • 2012 - 2013

  ResponsibilitiesI worked as part of the only loan approval team of 25 people in a bank with over 5000employees, my job was to either approve or deny loans after careful analysis. of documentation and information.Job duties :
  Researching specific credit documentation and, after specific analysis,
  Give resolutions to credit requests based upon documentation and computerassessment using special algorithms and special documentation validitytechnique.
  Make sure fraud is preventedSkills usedRecord-keeping skillsAccuracyAnalytical thinkingPrioritizingMathematical skillsSolution-focusedStress enduranceTraining: Specific product training Fraud identification training with an emphasis on fraudulent documentation Documentation organizer and prioritizing trainingAccomplishments Over a quarter of 1 million € worth of loans assessed per day 91% accuracy on assessment Numerous frauds prevented



Garanti BBVA

• Türkiye
• Banking
• 700 & Above Employee

• Consultant Sales Card and Credit Division Garanti Bank

  • 2011 - 2012

  My first job in a bank, involving specific card division and credit sale attributes thatincluded client research, sales opportunities, and maintaining client relationships withthe bank. Operating at a B2B and individual level and with the help and guidance of an amazing team leader, I managed to develop banking sales-specific techniques. My first job in a bank, involving specific card division and credit sale attributes thatincluded client research, sales opportunities, and maintaining client relationships withthe bank. Operating at a B2B and individual level and with the help and guidance of an amazing team leader, I managed to develop banking sales-specific techniques.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • 2008 - 2011

  I started working for Vodafone immediately after I finished University, it is where Ipicked up sales techniques and business-related skills. I started in the customerservice department where I worked for less than 1 year then moved up to a salesposition as a retention specialist exactly when the usual monopoly held by Vodafoneand Orange was shaken by a third player on the market forcing the creation of thisdepartment which wrote its own rules as we went along and required a lot of out ofthe box thinking. After 1 year I moved to a Vodafone Store to work as a customeradvisor sales advisor.Job Duties :
  Retention of more than 50% of the customers that where approaching thebusiness to cancel contracts
  Sale and Upsale of new products and mobile phone related hardware
  Sale of contracts
  Billing
  Internal audit
  InventorySkills used :Customer-orientedSales focusedPersuasionBookkeepingResults-orientedNegotiationAccomplishments: Over 4000 customers retained Each month target reached and surpassed Created guidelines for the retention team that are being applied even todayTraining: Sales specific training –Training: Sales specific training – Training in persuasion and successful negotiation