Product Owner - Voice

• Sep 2021 - Present

Application Consultant

• Oct 2020 - Sep 2021

Client Partner

• Oct 2019 - Oct 2020

Product Owner & Business Analyst - Volvo Cars Manufacturing applications

• Jan 2018 - Oct 2019

• Evaluate the client demands and requirements which can then be turned into a logical and technical business model.• Holistic view of various manufacturing applications as well as the business process.• Manage the application teams.• B2B agreements. • Support testing teams in preparing test cases and support in User Acceptance Testing.• Create application related documents both functional and technical (e.g. Use Case, systemflow, business process flow.)• Assist with incident resolution.• Support with the problem RCA.• Highlight risks.• Utilize tools like Azure DevOps, VSTS, MS Visio, Applications (Mainframe) Show less

Liaison Officer - Volvo Cars Manufacturing Service Desk

• Oct 2017 - Jan 2018

Liaison officer between application, infrastructure and maintenance teams.• Manage and repsond to client / IT escalations• Interact with clients and understand their needs and expectations• Worked with different factory applications. Updating the knowledge to the team.• Participate in major incidents P1/P2 / task force to feed innovative ideas to improve business and/or reduce TAT. • Continuous monitoring of CSI's & generate reports.

Subject Matter Expert - Volvo Cars Manufacturing Service Desk

• Nov 2014 - Oct 2017

Working with Factory support at the Service Desk on behalf of Volvo Car Group. Assisted during the startup of the offshore service desk in Budapest as acting team lead and educated new employees for a couple of weeks. • Educating new employees• Creating work routines• Knowledge management & implementation• Local Incident Management (For Volvo Cars production)• Application Support• Mainframe, AD account support• Factory Onsite hardware support o Clients o Printers o Scanners• Basic Server support, hands and feet. (Patching) Show less

Factory Service Desk - Volvo Cars Manufacturing

• Nov 2009 - Nov 2014

Second line IT-Support technician. My job assignments were almost the same as on Tech Team Global AB. Except that we supported the Volvo Cars factory, with their systems, servers and hardware. Over and above my ordinary assignments, I did also write statistic reports, new global routines and work instructions, updating and reviewing our knowledge database as well as I educated current and new employees. I have some experience from the GDS (Global Dealer support) team and incident management as well. Show less

1st Line Service Desk Analyst - Volvo Cars

• Oct 2006 - Nov 2009

Worked nightshift as a 1st line support technician for Volvo Car Group globally. Our main assignments were to solve IT related issues in their Office environments and escalate incidents to other teams. We had more responsibility and requirements on us since we worked alone during the nights, and had to be proactive and independent. Worked nightshift as a 1st line support technician for Volvo Car Group globally. Our main assignments were to solve IT related issues in their Office environments and escalate incidents to other teams. We had more responsibility and requirements on us since we worked alone during the nights, and had to be proactive and independent.