Community Manager & Assistant Store Manager

• Jul 2021 - Present

- Maintain constant communication with the gaming community to understand their needs and provide them with a safe space to play and enjoy the games they love. - Organize and host 30-70 player weekly and monthly events. - Lead a team of 5 helping them learn about current and upcoming game releases, maintain the store to go above and beyond customer expectations, and to provide our local community with all the products and accessories they need. - Maintain constant communication with the gaming community to understand their needs and provide them with a safe space to play and enjoy the games they love. - Organize and host 30-70 player weekly and monthly events. - Lead a team of 5 helping them learn about current and upcoming game releases, maintain the store to go above and beyond customer expectations, and to provide our local community with all the products and accessories they need.

Head of Game Development and Game Design

• Nov 2021 - Apr 2022

- Lead a team of game designers to create more than 450 unique game pieces that were tested, analyzed, and modified based on feedback and gathered gameplay data. - Designed the overall player experience with a "player first" approach using user research, player testimonies and competitive analysis. - Conducted more than 100 user research sessions with 15 testers to gather feedback on how players felt about the game system, how the cards worked, and how players would like the system to function. - Collaborated directly with the CEO and COO to formulate a 2 year product release timeline based on player feedback, competitive research, and understanding the company's capabilities. - Created extensive documentation on basic and advanced game rules, the tournament policies, and brand ambassador programs totaling more than 30 pages. Show less

UX Design Consultant

• Nov 2021 - Dec 2021

- Working directly alongside the CEO to reimagine their web and mobile platforms and increase usability. - Building a new framework for easy of repeatability using WebFlow. - Working directly alongside the CEO to reimagine their web and mobile platforms and increase usability. - Building a new framework for easy of repeatability using WebFlow.

Product Designer (Volunteer)

• Feb 2021 - Apr 2021

- Conducted user interviews on 11 participants to identify unmet user needs and onboarding pain points, developing design solutions using Figma and Miro to reduce onboarding drop offs by ~60%. - Lead end-to-end design process using tools such as Google Meet, Miro, Figma, Notion, and Drive, collaborating with 4 designers to conduct research, perform usability tests, and create visual designs. - Produced a comprehensive usability test report on Miro, Google Sheets and Google Slides which summarized test findings and recommendations, clarifying design decisions for 3 major stakeholders. Show less

User Experience Design Consultant

• Feb 2021 - Mar 2021

- Conceptualized, designed, and built a web platform from the ground up using Webflow CMS to generate more than 500 visits per month, continuing growth plans as the company sees growth. - Created 4+ new pages and concepts using Adobe XD to ensure ease of use by using best known UX design principles under the brand guidelines and style guide. - Communicated 10+ design ideas directly to senior leaders including, CEO, Director of Marketing & Communications, and Marketing & Activation Manager to increase flow on platform features. Show less

Community Moderator / Visual Design Mentor

• Oct 2020 - Feb 2021

IterateUX is a group of UX and Product Designers of all experience levels and background, learning, growing, and supporting each other. I am spearheading community growth and providing insightful feedback to group members on visual design and design principles. IterateUX is a group of UX and Product Designers of all experience levels and background, learning, growing, and supporting each other. I am spearheading community growth and providing insightful feedback to group members on visual design and design principles.

User Experience Researcher | Freelance NDA

• Nov 2020 - Jan 2021

- Gathered and analyzed data from the Head of UX and UX team to understand how to best focus efforts when conducting user interviews, which generated a research plan and interviewing script. - Conducted 12 direct interviews with current users to understand pain points and needs, analyzed usability data in Miro, developed personas using Figma, communicated a report of findings. - Produced a new user flow based on research findings, presented 3 clear opportunities for growth within the current design that would improve overall user experience and retention. Show less

Senior Additive Manufacturing Technician

• Aug 2018 - Mar 2020

Operate and maintain large scale DED and FDM additive manufacturing cells. Set up new and existing jobs for optimal workflow and printing success. Work closely with various engineers to produce optimal geometry. Help develop and improve processes to increase strength and structure. Operate and maintain large scale DED and FDM additive manufacturing cells. Set up new and existing jobs for optimal workflow and printing success. Work closely with various engineers to produce optimal geometry. Help develop and improve processes to increase strength and structure.

Regional MtG Coordinator and Tournament Organizer

• Jun 2017 - Sep 2018

Planned, organized and run tournaments and events on a weekly basis. Manage a team to make sure events run smoothly and efficiently. Maintain stock and order proper supplies needed. Create floor plans and properly arrange spaces for various events. Planned, organized and run tournaments and events on a weekly basis. Manage a team to make sure events run smoothly and efficiently. Maintain stock and order proper supplies needed. Create floor plans and properly arrange spaces for various events.

CNC Machinist

• Feb 2017 - Aug 2018

Operate and maintain CNC machinery on a daily basis. Set up new and existing jobs for optimal workflow and accuracy. Follow mechanical drawings to assure accuracy. Inspect parts to assure the highest quality is achieved Operate and maintain CNC machinery on a daily basis. Set up new and existing jobs for optimal workflow and accuracy. Follow mechanical drawings to assure accuracy. Inspect parts to assure the highest quality is achieved

3D Print Technician

• Nov 2014 - Oct 2015

Prototype Builder

• Apr 2014 - Nov 2014