Experience

Kincentric

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Associate Culture & Engagement Consultant

  • Sep 2021 - Present

  ● Partners with clients to understand their needs, design and deliver employee experience and engagement surveys, and provide actionable insights based on the results ● Analyzes data from surveys, focus groups, interviews and other sources to identify key findings, trends, and insights ● Develops and delivers presentations to clients to communicate research findings and recommendations, and facilitates discussions to drive action ● Partners with clients to understand their needs, design and deliver employee experience and engagement surveys, and provide actionable insights based on the results ● Analyzes data from surveys, focus groups, interviews and other sources to identify key findings, trends, and insights ● Develops and delivers presentations to clients to communicate research findings and recommendations, and facilitates discussions to drive action



Zaxby's Franchising LLC

• Restaurants
• 700 & Above Employee

• Human Capital Analyst & Researcher

  • Jun 2018 - Mar 2020

  Onboarding● Developed, implemented, and evaluated programs that support employee engagement and culture for areas of improvement to align them with Zaxby’s culture, strategy and professional development activities across the organization.● Created and managed the Brand Ambassador Program, which connected new hires to established team members on campus to help them acclimate to the culture at Zaxby’s● Designed an in-store experience program that introduced new employees to Zaxby’s restaurant functions to highlight how their work impacts the stores● Developed resources for new hires and their managers Employee Engagement Programs● Represented team in the Employee Engagement Forum, a cross-functional committee created to give voice to employees and develop solutions to improve employee experiences● Built a professional development program (“MZA,” Master’s of Zaxby’s Administration) with the Organizational Development team utilizing internal SMEs to enhance business acumen at the corporate level● Created learning materials, as needed, for professional development programsSurveys and Data Analysis ● Developed, administered and analyzed employee engagement surveys at both the store and corporate levels○ Created reports on employee opinion surveys for 200 stores to summarize results and assisted with action planning○ Presented employee survey results to CEO, C-suite executives and other corporate leaders, as well as to the entire workforce○ Managed employee opinion data for over 2000 participants● Consulted on surveys for various corporate initiatives in other departments (Servant Leadership Initiative, Communications Survey, Training Evaluations)● Led focus groups at both the corporate and store levels to collect feedback on a variety of employee-related issues● Improved employee engagement and professional development programs based on employee feedback Show less

• Openings Training Specialist

  • Apr 2016 - Jun 2018

  ● Conducted new hire training for store-level employees at 23 new store openings● Trained groups of 5-30 team members in both classroom settings and hands-on settings● Adapted store openings processes to each licensee’s and store’s specific needs ● Maintained clear and detailed documentation of all experiences in the field, ensuring consistency to Zaxby’s standards● Led in-store training experiences for corporate team members, building a connection between corporate employees and the local restaurants● Collaborated with members of various departments to ensure a smooth store opening● Troubleshooted common issues at store openings and found appropriate and creative solutions Show less