Experience

TCWGlobal (formerly TargetCW)
• United States
• Staffing and Recruiting
• 200 - 300 Employee
• Analyst

  • May 2022 - Present


Sage Hospitality Group

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Mar 2022 - May 2022

  Austin, Texas, United States Front Office Manager at Sheraton Austin at the Capital



Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Oct 2021 - Mar 2022

  Austin, Texas, United States Residence Inn by Marriott Austin South As a part of this job role, I am administering overall operational aspects, such as HR, finance, accounting, sales, and marketing. Steer efforts toward driving company growth through end-to-end revenue management. Key-Responsibilities Performing forecasting analysis and developing budget plans to map out short-and long-term financial goals, addressing company requests, delivering guidance to staff, and resolving guests' issues, making a positive… Show more Residence Inn by Marriott Austin South As a part of this job role, I am administering overall operational aspects, such as HR, finance, accounting, sales, and marketing. Steer efforts toward driving company growth through end-to-end revenue management. Key-Responsibilities Performing forecasting analysis and developing budget plans to map out short-and long-term financial goals, addressing company requests, delivering guidance to staff, and resolving guests' issues, making a positive impact on guests by engaging colleagues in fun activities. My major achievements include:  Achieved utmost guest satisfaction by delivering exceptional services.  Exceeded GSS scores by conducting root cause analysis.

• Dual Assistant General Manager

  • Jun 2021 - Oct 2021

  Grand Junction, Colorado, United States During this job tenure, I supported GM with end-to-end management of both hotels' operations, such as creating weekly schedules, ordering merchandise, hiring/training new staff, controlling resources, and ensuring delivery of excellent customer service. Moreover, I processed AP/AR payroll and chargebacks for accurate financial processing of transactions and developed strategies to improve workplace efficiency and enhance the guest experience. Key achievement:  Coordinated with the… Show more During this job tenure, I supported GM with end-to-end management of both hotels' operations, such as creating weekly schedules, ordering merchandise, hiring/training new staff, controlling resources, and ensuring delivery of excellent customer service. Moreover, I processed AP/AR payroll and chargebacks for accurate financial processing of transactions and developed strategies to improve workplace efficiency and enhance the guest experience. Key achievement:  Coordinated with the senior manager in managing operational as well as administrative aspects of 136 Key Courtyard and 124 Key Residence Inn.

• Assistant General Manager

  • Sep 2020 - Jun 2021

  Grand Junction, Colorado, United States Courtyard by Marriott Grand Junction 136 Rooms 5,200 Sq Ft of Meeting Space



Oak View Group

• United States
• Entertainment Providers
• 700 & Above Employee

• Banquet Server

  • Jun 2021 - Oct 2021

  Grand Junction, Colorado, United States Server at Two Rivers Convention Center, Avalon Theatre, & The Amp at LC Park



Stonebridge Companies

• United States
• Hospitality
• 300 - 400 Employee

• Assistant General Manager

  • Jun 2019 - Sep 2020

  Aurora, CO Residence Inn Denver Airport Gateway Park 124 Suites 1 Meeting Room For this job role, I was asked to assist general manager in coordinating office/staffing operations. I managed all aspects of the 124 room airport hotel, including customer service, front desk, housekeeping, maintenance, finances, team building, and employee development. Key achievement:  Ensured effective hotel yield management by balancing room availability and rates with one yield.

• Barista

  • Oct 2018 - May 2019

  Denver, Colorado Courtyard by Marriott Denver Cherry Creek



ONE Marriott

• United States

• Fundraising Chairperson

  • Sep 2019 - Mar 2020

  Denver, Colorado



Sage Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jan 2019 - Jun 2019

  Denver, Colorado Serving as Front Office Supervisor at Marriott Denver Tech Center, I oversaw front office operations, such as interacting with guests, checking accommodation availability, and collecting guest detail at a 605 rooms conference hotel. Moreover, I verified information, monitored work operations, and evaluated performance by reviewing records/reports relevant to activities such as payroll. Resolved guest queries and issues while coordinating with 'At Your Service' and 'Front Desk' staff… Show more Serving as Front Office Supervisor at Marriott Denver Tech Center, I oversaw front office operations, such as interacting with guests, checking accommodation availability, and collecting guest detail at a 605 rooms conference hotel. Moreover, I verified information, monitored work operations, and evaluated performance by reviewing records/reports relevant to activities such as payroll. Resolved guest queries and issues while coordinating with 'At Your Service' and 'Front Desk' staff. Established a productive team environment and supported executive committee with Marriott quality assurance. Key Achievements:  Promoted to supervisory position within 90 days of being hired.  Collaborated with front office managers to plan schedules, brainstorm GSS ideas, and ensure BSA compliance.

• Guest Service Agent

  • Oct 2018 - Jan 2019

  Greater Denver Area Guest Services Host at Denver Marriott Tech Center - 605 rooms/50,000 Sq Ft of Meeting Space Assist guests with Checking In & Out of the property Use PMS, Kipsu, GXP, Micros, and MARSHA daily Assist with AYS Any additional tasks as assigned



Island Hospitality Management

• United States
• Hospitality
• 400 - 500 Employee

• Front Office Manager

  • May 2018 - Sep 2018

  Denver, Colorado Served at Residence Inn Denver Downtown and managed account payable /receivables, checkbooks, ordering records, and chargebacks to streamline business processes. Recruited, trained, and managed HR personnel for effective property management. Moreover, I coordinated crew activities and all front desk actions, including bookings, appointments, phone calls, and emails; assisted front office/clerical staff in developing and implementing short/long-term work goals; guided cross-functional teams… Show more Served at Residence Inn Denver Downtown and managed account payable /receivables, checkbooks, ordering records, and chargebacks to streamline business processes. Recruited, trained, and managed HR personnel for effective property management. Moreover, I coordinated crew activities and all front desk actions, including bookings, appointments, phone calls, and emails; assisted front office/clerical staff in developing and implementing short/long-term work goals; guided cross-functional teams in facilitating guests with the aim of achieving utmost satisfaction. Key Achievement:  Supervised breakfast, front desk, and shuttle staff at a 160-room hotel. Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Dec 2013 - May 2018

  Las Vegas, Nevada Performed quality assurance audits in the US and Canada including inspection of each and every property as part of quality assurance compliance policy. Identified new business opportunities and areas of improvement to facilitate organizations in achieving objectives.



Caesars Entertainment Corporation

• PBX Operator

  • Jul 2013 - Nov 2013

  Bally's Las Vegas, Las Vegas, NV Answered and directed phone calls for eight major Las Vegas resorts.



Blue Moon Resort

• United States
• Hospitality

• Front Desk

  • Mar 2013 - Jul 2013

  Las Vegas, Nevada Night Audit and Front Desk duties at boutique hotel.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Nov 2011 - Dec 2012

  Fort Morgan, CO Supervise over 30 employees Delegate breaks and lunches to employees In charge of 27 cash registers Audit and manage all registers Assist upper management with various tasks In charge of managing all merchandise returns at Customer Service Desk



Driftwood Hospitality Management

• United States
• Hospitality
• 300 - 400 Employee

• Lead Banquet Server

  • Oct 2009 - Apr 2011

  Downtown Denver, Co Direct staff, make plan of action, assist with scheduling

• Banquet Server

  • 2011 - 2011

  Denver, CO Setup banquet rooms Served plated and buffet meals Assisted with weddings, bah mitzvah, receptions, corporate events

• Banquet Captain

  • Oct 2008 - Oct 2009

  Hilton Garden Inn Denver South-Meridian Setup, executed, and made sure all events went above and beyond meeting planners vision. Assisted front desk



Rialto Cafe/ Concept Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Banquet Server

  • Apr 2008 - Sep 2008

  Denver, Colorado Setup, executed, and cleaned up events. Handled several delegations during the 2008 Democratic National Convention



Hyatt Regency Denver Tech Center Hotel

• Banquet Houseman

  • Jan 2008 - Apr 2008

  Cleaned and setup meetings and events



City of Grand Junction

• Government Administration
• 200 - 300 Employee

• Banquet Server

  • Oct 2004 - Dec 2007

  Grand Junction, Colorado Area Two Rivers Convention Center Served a variety of events from corporate meeting to galas, concerts, and weddings Set tables for buffet or table meal service Assisted in plating entrees with the kitchen staff Assisted with concessions at convention center, Avalon Theatre, and city parks Oversaw concession operations for the Junior College World Series