Sean Tai Yu Heng

Learning and Development Consultant at Freelance; Self-employed IT professional
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Native or bilingual proficiency
  • Chinese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • AWS Certified Solutions Architect
    Amazon Web Services (AWS)
    Jun, 2020
    - Sep, 2024
  • PMP
    Project Management Institute
    Jun, 2017
    - Sep, 2024
  • PowerBI Data Analytics, Windows Server/Desktop
    Microsoft
    Feb, 2017
    - Sep, 2024
  • Nutanix Platform Professional 4
    Nutanix
    Sep, 2015
    - Sep, 2024
  • EMC VNX Solutions Specialist
    EMC
    Dec, 2012
    - Sep, 2024
  • ITIL Foundation
    AXELOS Global Best Practice
    Aug, 2012
    - Sep, 2024
  • Information Storage Associate (EMCISA)
    EMC
    Nov, 2011
    - Sep, 2024
  • VMware Certified Professional 4/5/6/6.5
    VMware
    Sep, 2011
    - Sep, 2024

Experience

  • Freelance; Self-employed IT professional
    • Learning and Development Consultant
      • Mar 2017 - Present

      Key Achievements: o Delivering an ADDIE-based new technology training program (500 participants, 45% performance improvement shown in new skills acquirement) o Developing a data collection & visualization tool for assessment, (50% effort reduction) o Customizing skills repository (quicken client’s organization restructuring efforts) Key Achievements: o Delivering an ADDIE-based new technology training program (500 participants, 45% performance improvement shown in new skills acquirement) o Developing a data collection & visualization tool for assessment, (50% effort reduction) o Customizing skills repository (quicken client’s organization restructuring efforts)

  • NCS Group
    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cloud Operations Manager
      • Oct 2015 - Mar 2017

      Led a Cloud Operations team of 15, delivering multi-tenanted services for government IaaS Cloud L&D Key Achievements: o Developed documentation for processes, delivered related workshops and met all implementation objectives within the agreed timeline o Analysis of team skills gaps, successful implementation of progressive training plans, content curation for the team (reduced individual skills reliance, doubled team performance) Led a Cloud Operations team of 15, delivering multi-tenanted services for government IaaS Cloud L&D Key Achievements: o Developed documentation for processes, delivered related workshops and met all implementation objectives within the agreed timeline o Analysis of team skills gaps, successful implementation of progressive training plans, content curation for the team (reduced individual skills reliance, doubled team performance)

  • BT - Global Services
    • Operations Manager
      • Jan 2013 - Oct 2015

      Led a team of 15, delivering IT-managed services for a financial institution. L&D Key Achievements: o Implemented new business processes and developed corresponding job aids that ensured smooth rollout and meeting timelines o Set up bi-weekly internal sharing sessions that helped my team to be aware of overall operations and improve skills coverage Led a team of 15, delivering IT-managed services for a financial institution. L&D Key Achievements: o Implemented new business processes and developed corresponding job aids that ensured smooth rollout and meeting timelines o Set up bi-weekly internal sharing sessions that helped my team to be aware of overall operations and improve skills coverage

  • Dell EMC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Storage Operations Specialist (Contract)
      • Jan 2011 - Jan 2013
  • BT Frontline
    • Infra Operations Engineer
      • Mar 2009 - Jan 2011
  • Scigate Automation Pte Ltd
    • Singapore
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Business Analyst (Contract)
      • Dec 2008 - Feb 2009
  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager (Internship)
      • May 2008 - Nov 2008

Education

  • University of Toronto
    2022 -
  • National University of Singapore
    Bachelor of Computing, Dean's List, Minor (Management Programme)
    2004 - 2008

Community

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