Experience

Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Senior Manager

  • Jan 2021 - Present

  Channel & Partner Development Channel & Partner Development



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Corporate Sales and Marketing Manager

  • May 2018 - Jan 2021

  Responsibilities• Achieve national sales objective for novated leasing sales category.• Manage the corporate sales marketing function; budget, strategy and planning, launch, awareness, prospecting, lead generation, product evaluation, agency and external vendor management.• Manage the corporate sales commercial function; budgets, price lists, campaigns and incentives, forecasting, financial variation management, governance.• Manage the corporate sales operations function; business process and improvement, system designs and updates.Achievements• Achieved annual sales objective each year; FY18 . FY19.• Achieved year on year sales volume growth; FY18. FY19.• Achieved 24 months continuous engagement from multiple external sales channel partners.• Achieved executive endorsement on marketing budget submission and ongoing monthly governance.• Lead the delivery of two major advertising campaigns including creative and media (print, digital, search, social) to drive brand awareness and customer engagement. Achieving engagement spikes to website and email contact us.• Lead the delivery of a significant sales pipeline lead generation program via an external vendor through targeting, data management, contact discovery, nurture management and lead delivery to national and local sales teams. Achieving 80% contact discovery, 45% nurtures and 5% leads.• Lead the delivery of multiple product launch programs including; register your interest, nurture management, event planning and execution, product evaluation, content creation.• Lead the delivery of multiple customer corporate hospitality events including a major high-end experience at the Spring Racing Carnival.• Lead the delivery of product evaluation programs including; major city evaluation hubs, customer specific events, tender response events. Show less

• National Sales Operations Manager

  • Mar 2016 - Jan 2021

  Responsibilities• Manage the national sales wholesale and retail operations function; reporting, forecasting, analysis and sales action initiatives.• Manage the national sales operations function; business improvement, system designs and update.• Manage the corporate sales marketing function; budget, strategy and planning, launch, awareness, prospecting, lead generation, product evaluation, agency and external vendor management.• Manage the corporate sales commercial function; budgets, price lists, campaigns and incentives, forecasting, financial variation management, governance.• Manage the corporate sales operations function; business process and improvement, system designs and updates.Achievements• On time delivery of daily, weekly and monthly sales reports to relevant executive, management and cross functional structures.• Delivery of wholesale and retail sales actions to drive tactical and sustained long term performance gains.Innovation• Identified market share growth opportunity in an existing market validated by internal stakeholder study, market analysis, external consumer research and test programs.• Developed a sales operations “calendar” to provide clarity and structure to ensure ongoing reporting compliance.• Developed various reporting analytics frameworks to improve forecasting depth breadth and accuracy. Show less

• National Business Planning Manager

  • Apr 2013 - Feb 2016

  Responsibilities• Manage the corporate sales budget planning function; sales volume, marketing and operations plan.• Manage the corporate sales policy.• Manage the corporate sales marketing function; budget, strategy and planning, launch, awareness, prospecting, lead generation, product evaluation, agency and external vendor management.• Manage the corporate sales commercial function; budgets, price lists, campaigns and incentives, forecasting, financial variation management, governance.• Manage the corporate sales operations function; business process and improvement, system designs and updates.Achievements• Achieved 24 months continuous engagement from multiple external sales channel partners.• Lead the delivery of two major advertising campaigns including creative and media (print, digital, search, social) to drive brand awareness and customer engagement. Achieving engagement spikes to website and email contact us.• Lead the delivery of a significant sales pipeline lead generation program via an external vendor through targeting, data management, contact discovery, nurture management and lead delivery to national and local sales teams. Achieving 80% contact discovery, 45% nurtures and 5% leads.• Defined and delivered the sales policy for internal and external sales teams.• Participated in internal/external audit programs.Innovation• Introduced a tiered pricing strategy designed to maximise the depth and breadth of the product pricing budget but also achieve the sales objective. Show less

• National Sales Manager

  • Apr 2012 - Mar 2013

  Responsibilities• Achieve the corporate sales objective.• Lead and mentor a team of direct line (head office) and indirect (regional) reports to achieve the sales objective.• Manage the corporate sales business planning function including annual; sales volume, marketing and operations plan.• Define and deliver the corporate sales policy.Achievements• Achieved annual sales objective; FY12• Achieved year on year sales volume growth; FY12.• Defined and delivered the sales policy for internal and external sales teams.• Successfully completed first major internal/external audit program.Innovation• Designed and lead the delivery of a comprehensive sales reporting suite to provide significant more insight into sales performance and opportunity. Show less

• Business Improvement Manager

  • Jul 2011 - Mar 2012

  Responsibilities• Design and deliver the operational capability of the corporate sales team.• Process mapping of corporate sales enquiry and sales processes.Achievements• Delivery of all sales and commercial reporting structures. • Lead the delivery of Salesforce CRM integration to the corporate sales team including; process mapping, system design, testing, deployment.Innovation• Lead the delivery of a pricing request process integration from paper based to “green screen” that delivered significant time savings to internal and external stakeholders. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• National Program Manager

  • Jan 2009 - Jan 2011

  Responsibilities• Manage the consumer mobile re-contracting program management function; list delivery and collection, telemarketing guidelines, process, training, performance, third party engagement.• Work with indirect channel partners to achieve mobile re-contracting targets.Achievements• Achieved lift in the national recontract rate from 10% to 30%.• Achieved increased indirect channel partner engagement from approx. 50% to 100%.• Achieved compliance to new Australian Consumer Laws update including Do No Call Register.Innovation• Introduced a direct mail pre-sales component to the telemarketing campaign to add marketing depth and credibility. The direct mail component delivered soft messaging/offers and served as a warm introduction to the phone call. Show less

• Lead Business Improvement Manager

  • Aug 2006 - Jan 2009

  Responsibilities• Provide business subject matter expert to the process mapping and design of new Siebel CRM system.• Manage the Siebel CRM system deployment function to direct retail and indirect retail channel partners.Achievements• Delivered system design tollgate.• Development of retail and indirect channel partners deployment plan including; testing, training, launch, issue management, escalation.• Deployment to 100 company owned, 200 licensed and approx. 300 other indirect channel partners.Innovation• Development of “Project Coalface” change management initiative to turnaround low adoption and escalating system provisioning issues. Show less

• Business Process Specialist

  • Aug 2004 - Aug 2006