Experience

Flagship Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager

  • Apr 2022 - Present

• Consulting Practice Manager

  • Apr 2022 - Sep 2022



Flagship Health, LLC

• Consulting Practice Manager

  • Mar 2022 - Sep 2022

  Consulting Practice Manager for start-up servicing Veterans 60 and older. Currently working on new project in San Antonio, TX. Clinic Build, VSO location operations, and Mobile Healthcare for Veterans. Consulting Practice Manager for start-up servicing Veterans 60 and older. Currently working on new project in San Antonio, TX. Clinic Build, VSO location operations, and Mobile Healthcare for Veterans.



Tenet Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physician Practice Manager

  • Sep 2018 - Sep 2022

  The Physician Practice Manager is directly responsible for managing all administrative and operational functions associated with an assigned practice or practices. This includes ensuring a smooth and efficient operation, inventory control, personnel management, patient relations, and patient flow. The Physician Practice Manager is directly responsible for managing all administrative and operational functions associated with an assigned practice or practices. This includes ensuring a smooth and efficient operation, inventory control, personnel management, patient relations, and patient flow.



Seniors at Home

• Individual and Family Services

• Director

  • Jul 2015 - Jan 2016

  Regional Director for Seniors at Home. Managing a staff of over 200 Home Care Coordinators and Member Assistants. Providing at home service to Senior LIFE so Pennsylvania's Seniors can remain healthy and happy at home. Seniors at home is part of the Pennsylvania Life program. Living Independently for the elderly (LIFE) is part of the program for all-inclusive care for the elderly (PACE). Senior Life has Adult Day Centers in Johnstown, Ebensburg, Greensburg, Washington, Uniontown, York, Lehigh Valley and Reading. The program includes a full Adult Day Center with a compliment of clinic staff including Providers, Nurses, Physical Therapists, Social Workers, Occupational Therapists, and Dietitians who handle all of the healthcare needs of its members. The mission of Senior Life is to partner with members, family and community to enable members to remain at home while preserving dignity and autonomy. The approach is member centered and accomplished by promoting open communication and advance care planning through a shared decision making process with Senior LIFE's interdisciplinary team.



CRAssociates

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator

  • Sep 2014 - Jul 2015

  Oversees the delivery of quality care and patient safety, operational and financial performance, and customer satisfaction in an outpatient clinic setting. Coordinates the timely and efficient care of Veterans and their family members through the Veterans Administration. Acts as a liaison between staff and providers to include representing staff needs to the providers, as well as provider needs to the staff, in order to ensure successful clinic operations. Serves as the primary point of contact for physicians and staff, utilizes considerable judgment to resolve routine to complex inquiries or problems, and serves as a liaison between the practice and the Veterans Administration Hospital. Coordinates provider schedules and patient appointments, which includes training staff on the use of the electronic health records software and maintaining staff knowledge of scheduling guidelines as directed by the Veterans Administration. Assists providers, office and clinical staff, as necessary, to include filling in as front desk representative, assisting with clinical issues, coordinating patient tests, referrals, etc. Complies with and enforces all established OIG and Joint Commission policies, procedures and protocols as well as any company-specific policies and procedures as they relate to the clinic operations. Responsible for the organization, direction, management, and coordination of the programs related to Continuous Quality Improvements in a health care environment as well as meaningful use attestation and reporting. Interviews and selects candidates for employment Attends and actively participates in office manager/office coordinator meetings Reviews all employee and provider time sheets for accuracy Maintain office supplies and equipment to include ordering of administrative and medical supplies Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational and work competency skills.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Manager, Medical Readiness

  • 1990 - Sep 2014

  Manager, Medical Readiness Training, Plans and ProgramsDirected oversight of nine military treatment facility Medical Readiness Units – provided direct support to 35 personnel.• Effectively managed Joint Commission and Health Service Inspections; identified multiple discrepancies.o Result: Overall ratings in all Medical Treatment Facilities increased over 75%• Effective Program Manager: Guided training platforms during Air Force directed transitionso Result: Achieved 95% program compliance rate through effective planning.• Led Air Force Medical Service’s largest contingency operation in 9 units. Supported 510 teams/3.8K positions and 500 annual medical personnel deployments. • Led organizational inspection preparation for JCAHO, HSI, TJC, AAAHC – 9 units expertly postured.o Result: 7 of 9 units scored “Outstanding” ratings from 2010, 2011, 2012 and 2013 inspection years.• Noted for Leadership: Continuously sought after to speak at engagements and train new personnel. Constantly creates new products for implementation

• NCOIC, Medical Support

  • Dec 2005 - Nov 2009

  Manager, Patient Administration and Medical Support FlightDirectly supervised 12 personnel; provided daily operational support for 43-member medical clinic; 35 military/5 civilians/3 Ministry of Defense personnel. Piloted geographically separated medical support organization in the Air Force Medical Service; 27K outpatient encounters - achieved 97% of business plan.• Managed Outpatient Records, Clinic Operations, Medical Release, Health Information Portability Accountability Act (HIPAA) Programs, Laboratory, Pharmacy, Logistics and Facilities Management.• Spearheaded implementation of electronic health records.• Implemented use of Tricare Online Appointing systems.o Recognized for leadership among 11 units across command with highest utilization of online appointment system.• Proven Leader: Selected over 3000 personnel as annual award winner 2 of 4 years on station.• Astute Budget Analyst: Monitored $1.4M in Prospective Payment System revenueo Result: Met 98% of 2010 business plan goal.• Effectively directed $5.5M closeout; allocated $347K in “fallout funding.” o Result: Efforts allowed the purchase of 37 critical equipment items.o Result: Selected as the 2011 “United States Air Forces in Europe Non-Commissioned Officer of the Year”

• NCOIC Data Analysis

  • May 2001 - Dec 2005

  Data Analyst for 3rd largest Medical Center in the United States Air Force. Worked closely with Population Health Nurses creating ADHOC reports and access databases. Assisted group practice managers in template management. Provided timely/accurate information related to Medical Treatment Facilities annual business plan. Facility received $54 million in prospective payment system funding. Increased provider productivity by 75% in family health clinics and 90% in specialty clinics.Created “first ever” population health database to identify diabetic, hypertension, asthma and other “high risk” population disorders. Designed database for coding auditors enhancing timely coding/auditing by 50%