Experience

Carmatic

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Director

  • Sep 2023 - Present

  Florida, United States



BidWizer

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Vice President of Dealer Sales

  • Mar 2023 - Aug 2023

• Senior Regional Account Manager

  • Jan 2023 - Mar 2023



TrueCar, Inc.

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Regional Manager

  • Nov 2020 - Dec 2022

  Tampa, Florida, United States Regional Manager is a TrueCar account consultant responsible for dealer relationships in assigned book of business including single store and multi-unit Franchise, Independent and Key dealer groups. Key areas of responsibility include account management, training and development and book of business growth, success and retention though remote and onsite consultations. JOB RESPONSIBILITIES: *Consult and train dealerships on TrueCar value proposition and Retail Solutions… Show more Regional Manager is a TrueCar account consultant responsible for dealer relationships in assigned book of business including single store and multi-unit Franchise, Independent and Key dealer groups. Key areas of responsibility include account management, training and development and book of business growth, success and retention though remote and onsite consultations. JOB RESPONSIBILITIES: *Consult and train dealerships on TrueCar value proposition and Retail Solutions strategy. *Identify key clients to bring onto the TrueCar network and work with Sales team to show value and close new business Ensure clients have the resources available to enable their success on the TrueCar platform using all available self-service collateral and training and performance reporting. *Advocate for Dealer success to reduce churn and problem solve issues as they arise Document activity as required in Salesforce to allow insight and full account management across teams.

• Client Success Manager

  • Jun 2018 - Nov 2020

  Greater Atlanta Area • Close target Automotive Dealers on TrueCar’s various Dealer services and products by facilitating onsite presentations to key decision makers • Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager) • Consult with customers to maintain up-to-date understanding of their business needs, goals, and objectives while training on… Show more • Close target Automotive Dealers on TrueCar’s various Dealer services and products by facilitating onsite presentations to key decision makers • Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager) • Consult with customers to maintain up-to-date understanding of their business needs, goals, and objectives while training on the full suite of TrueCar Services • Experience in both sales and the presentation fee’s or subscription rates is a preferred requirement. The Service Consultant will be required to interpret and deliver new rates on a monthly, quarterly or Bi-Annual basis to their assigned market and dealer customers. • Interpret and deliver monthly TrueCar reporting and analytics to explain dealer’s performance, optimization issues, and best practices to the customer in the context of their business goals and market trends • Train customers to use core TrueCar services and Affinity Partner Programs; Utilize District Managers and other business unit specialists for advanced service training when needed. (Dealer Support, Market Managers, Training Managers) • Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns • Minimize churn across assigned Dealers



Cox Automotive Inc.

• United States
• Software Development
• 700 & Above Employee

• Enterprise Digital Retail Specialist

  • Mar 2018 - May 2018

  Greater Atlanta Area Key figure in Enterprise account management life cycle for digital retail products. Providing pro-active support, internal process direction and serving as the key resource for clients on group and individual setting in maximizing the value of digital retail experience for Dealer and customer alike. Monitor the performance of the account and quality standards while offering solutions for improvement thru proactive outreach/virtual meetings, and as needed in store meetings/client training… Show more Key figure in Enterprise account management life cycle for digital retail products. Providing pro-active support, internal process direction and serving as the key resource for clients on group and individual setting in maximizing the value of digital retail experience for Dealer and customer alike. Monitor the performance of the account and quality standards while offering solutions for improvement thru proactive outreach/virtual meetings, and as needed in store meetings/client training. Individual contributor dedicated to ensuring client retention and help create up-sell opportunities to progress clients thru our digital retail products. Launch Enterprise Level clients with new Digital Retail experiences and maintain communication and provide best practices, solutions and add value to all around experience.

• Digital Retail Specialist

  • Dec 2016 - Mar 2018

  Greater Atlanta Area •Work directly with all levels within the dealership with a focus on the General Manager, Internet Manager and related business unit associates • Manage the development of dealers ensuing efficient and effective performance in conjunction with other internal partners like digital advisors and performance managers •Connect (meet virtually/sometimes in person) with all assigned accounts quarterly •Help other team members (Digital Strategists, Performance Managers) with churn/client… Show more •Work directly with all levels within the dealership with a focus on the General Manager, Internet Manager and related business unit associates • Manage the development of dealers ensuing efficient and effective performance in conjunction with other internal partners like digital advisors and performance managers •Connect (meet virtually/sometimes in person) with all assigned accounts quarterly •Help other team members (Digital Strategists, Performance Managers) with churn/client concerns •Facilitate virtual best practices workshops for clients. Lead in-store workshops for small groups •Maintain a working knowledge of Cox Automotive applications, product suites, customers and reporting capabilities with other CA companies •Use strong technical and business development skills to increase client’s utilization of current DR products/technology •The Digital Retailing Specialist will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company evolves •Proactively collaborate with the assigned Digital Strategists with mutual customers to ensure a seamless client experience

• eCommerce Digital Retail Performance Manager

  • Nov 2014 - Dec 2016

  Greater Atlanta Area ·Develop strong customer relationships with existing customers by influencing the key decision-makers for both vehicle transactions and budget allocation (Owner/GM/Desk Manager) ·Develop and continually strengthen relationships with Dealer.com sales consultants to ensure that dealers are provided unparalleled service. ·Work in conjunction with sales team as a key technical advisor ·Responsible for representing product to customers online and at trade shows such as… Show more ·Develop strong customer relationships with existing customers by influencing the key decision-makers for both vehicle transactions and budget allocation (Owner/GM/Desk Manager) ·Develop and continually strengthen relationships with Dealer.com sales consultants to ensure that dealers are provided unparalleled service. ·Work in conjunction with sales team as a key technical advisor ·Responsible for representing product to customers online and at trade shows such as NADA, Digital Dealer etc ·In-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealership ·To engage in high profile level activity across strategic client groups coordinating with other Bu’s when necessary. ·To ensure all accounts/groups are effectively ‘launched’ into a positive position. These launches will typically be in-person. ·To work with ‘at risk’ clients, determine action plan to turnaround and save (retention) ·Demonstrate “ownership” of account by responding to client requests same day ·Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results and deliver insights thru in-person meetings and detailed webinar sessions ·Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action ·Effectively manage time and activity to successfully engage with accounts at least once per month ·Assist in the generating high client attendance to product & user workshops ·Participate in product development/enhancement review sessions to continue in development as a digital retail ‘knowledge master’ ·To construct and communicate summary reports with appropriate documentation ·To engage and participate in the exchange of ‘best practices’ across entire ePM team

• Digital Consultant

  • Sep 2013 - Nov 2014

  greater atlanta area With over 15 years dealership and leadership experience Autotrader was a natural transition, the Dealer Consultant position allows for the collaboration with sales and customers alike to broaden knowledge and support. -Assisting with Autotrader.com customer relations group showcasing analytical skills. -Provide responsive, timely telephone and email support to Dealer Customers, Sales and other internal teams. -Keep the Dealer and/or Sales informed of the status of open issues and… Show more With over 15 years dealership and leadership experience Autotrader was a natural transition, the Dealer Consultant position allows for the collaboration with sales and customers alike to broaden knowledge and support. -Assisting with Autotrader.com customer relations group showcasing analytical skills. -Provide responsive, timely telephone and email support to Dealer Customers, Sales and other internal teams. -Keep the Dealer and/or Sales informed of the status of open issues and opportunities. -Work with Sales to identify and document the best communication methods and styles of each salesperson within the assigned territory. -Facilitate retention communications, as requested by Sales and work with them to identify, document and follow any exceptions to the standard process. -Distribute any necessary report to sales or other internal clients. -Resolve issues upon initial contact (i.e. "first call resolution"), whenever possible. -Show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves.



Jim Ellis Automotive Dealerships

• Brand Specialist

  • Apr 2013 - Sep 2013

  Greater Atlanta Area - Provide white glove representation for new potential buyers to assist them through the purchase process. - Develop and maintain lead databases to always stay in touch with current and future clients. - Specialty certified to deliver and present all products with expert knowledge. - Network with creativity to drive new business and create new leads.



Anesthesia Healthcare Partners® (AHP)

• Manager, Quality Assurance Billing

  • Aug 2011 - Dec 2012

  Duluth, GA - Assisted in managing collections project of several thousand patient accounts in order to resolve and close. - Ensured accurate processing of all medical documents. - Liaison between the Hospitals and Surgery Centers to facilitate accurate processing. - Monitored system reports to minimize impact of errors. - Coordinated documentation updates by working with the Practice Managers, Vice Presidents, Doctors, Anesthesiologists and Certified Registered Nursing Anesthetists to process… Show more - Assisted in managing collections project of several thousand patient accounts in order to resolve and close. - Ensured accurate processing of all medical documents. - Liaison between the Hospitals and Surgery Centers to facilitate accurate processing. - Monitored system reports to minimize impact of errors. - Coordinated documentation updates by working with the Practice Managers, Vice Presidents, Doctors, Anesthesiologists and Certified Registered Nursing Anesthetists to process claims. - Raised concerns to manage when patterns or problems that would impact team growth or procedures. - Maintained prompt payment schedules by accurately processing proposals and negotiating directly with insurance companies.

• Team Lead Customer Care Advocate Management

  • Jun 2010 - Aug 2011

  Duluth, GA - Led billing project of over 10,000 accounts in delinquent status and managed collections team in process. - Managed staff schedules to ensure that the call center was always adequately staffed and break schedules were maintained. - Raised concerns to manage when patterns or problems that would impact team growth or procedures. - Maintained prompt payment schedules by accurately processing proposals and negotiating directly with insurance companies. - Responsible for enforcement of… Show more - Led billing project of over 10,000 accounts in delinquent status and managed collections team in process. - Managed staff schedules to ensure that the call center was always adequately staffed and break schedules were maintained. - Raised concerns to manage when patterns or problems that would impact team growth or procedures. - Maintained prompt payment schedules by accurately processing proposals and negotiating directly with insurance companies. - Responsible for enforcement of daily employee time clock procedures. - Adjust and manipulate patient accounts in Centricity software in order to process medical claims. - Responsible for timely and efficient collection and processing of payments from patients. - Effectively worked with patients to help them understand billing and balances. - Proficient in use of Centricity billing and insurance software - Used advanced knowledge of Centricity medical software in order to assist patients understand their accounts. - Adjust and manipulate patient accounts in Centricity software in order to process medical claims. ¨ Responsible for timely and efficient collection and processing of payments from patients



Anesthesia Healthcare Partners/ G&S Holdings/ Club Level Limousine

• Manager

  • Oct 2007 - Jun 2010

  ¨ Headed Holdings ground up company project of completing location build out and streamlining revenue. ¨ Maintaining all insurance policies and filing in order to maintain superior standing with the state. ¨ Oversee daily schedules and logistics to ensure optimization of resources. ¨ Direct customer contact to develop daily revenue and continued growth. ¨ Payroll time entry and distribution and implementation. ¨ Developing logistics software to provide real time statistics to… Show more ¨ Headed Holdings ground up company project of completing location build out and streamlining revenue. ¨ Maintaining all insurance policies and filing in order to maintain superior standing with the state. ¨ Oversee daily schedules and logistics to ensure optimization of resources. ¨ Direct customer contact to develop daily revenue and continued growth. ¨ Payroll time entry and distribution and implementation. ¨ Developing logistics software to provide real time statistics to streamline revenue and resources. ¨ Overseeing and scheduling building maintenance, cleaning and security. ¨ Arranged all licensing, inspections and updates to insure location was always to code. ¨ Consistently collaborated with accounting department to analyze data and identify opportunities to increase profitability ¨ Purchased and maintain record of all transportation related items. Show less

• Marketing Assistant

  • Sep 2006 - Oct 2007

  ¨ Aided in strategic marketing project to produce company growth and revenue - resulted in $20 million in new business. ¨ Acquired new business through savvy marketing programs. ¨ Coordinated trade show planning and represented organization at numerous national trade shows. ¨ Entrusted with direct oversight of national direct mail campaigns as well as brand development. ¨ Charged with direct oversight of website design.



Volkswagen of Orchard Park

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Manager/ Sales & Service Associate

  • Jan 1998 - Sep 2006

  ¨ Daily managed delivery project management to assure excellence in successful delivery and service. ¨ Provide daily production of new and used vehicles to be prepared for consumer. ¨ Responsible for meeting daily vehicle quota and doing so with excellence to ensure timely presentation. ¨ Develop skills of coworkers to ensure they would meet company standards. ¨ Work directly with sales department to coordinate vehicles and events to meet or exceed Volkswagen standards.