Experience

Valor Fireplaces

• Canada
• Manufacturing
• 1 - 100 Employee

• Technical Writer

  • Jan 2019 - Present

  Technical Writer with Valor Fireplaces, providing part of their English language literature needs. I work alongside the Product Development Group, helping to engineer better warmth for our customers and better documentation to help them enjoy and safely use their fireplace. Technical Writer with Valor Fireplaces, providing part of their English language literature needs. I work alongside the Product Development Group, helping to engineer better warmth for our customers and better documentation to help them enjoy and safely use their fireplace.



A Loose Pen Technical Writing

• Canada
• Writing and Editing

• President

  • Nov 2018 - Present

  A Loose Pen is dedicated to supplying contract technical writing to small to medium sized businesses looking for help with user manuals, product brochures, website creation and maintenance, and much more. A Loose Pen is dedicated to supplying contract technical writing to small to medium sized businesses looking for help with user manuals, product brochures, website creation and maintenance, and much more.



Vancouver Community College (VCC)

• Canada
• Higher Education
• 700 & Above Employee

• Instructor

  • Jun 2018 - Apr 2023

  Instructor for four courses in the Business and Technical Writing Certificate Program at VCC. Responsible for the enthusiastic and energetic delivery of Industry Report Writing, Document Project Management, Information Design, and Proposal Writing. Must maintain and present course material, and mark final assignments. Instructor for four courses in the Business and Technical Writing Certificate Program at VCC. Responsible for the enthusiastic and energetic delivery of Industry Report Writing, Document Project Management, Information Design, and Proposal Writing. Must maintain and present course material, and mark final assignments.



Burli Software Inc.

• Canada
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Technical Writer & Communications

  • Mar 2016 - Dec 2018

  Lead writer of all technical and commercial material for Burli Software. Engaged with software development team to create quality, user focused guides, technical notes, and marketing collateral in a rapidly moving company supporting broadcast news teams around the world! Deeply experienced with MadCap Flare for single source document creation and online help system generation. Also engaged with marketing and sales activities for the company, including trade shows and conferences, and direct customer engagement. Show less



Rockwell Automation

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Power Control Area Manager

  • Feb 2011 - Oct 2015

  I took the lead local responsibility, both commercially and technically, for the region of BC on Rockwell power control products. These include low and medium voltage variable frequency drives and MCCs. I was responsible for delivering annual goals for this business, including sales against plan and driving market share.

• Account Manager - Western Lower Mainland

  • Mar 2008 - Aug 2011

  A geographic sales assignment for the Lower Mainland of Vancouver meant working hand in hand with industrial users of Rockwell products, equipment manufacturers, and systems integrators. I was responsible to keep my customers up to date and well served, and drive sales in the region to beat annual plan - which I reliably did!

• Account Manager - Engineering and Mining

  • Jul 2007 - Feb 2008

  In my first outside sales assignment, I was given the challenging role of representing Rockwell to engineering, procurement, and construction (EPC) customers, with a focus on the metals mining industry. I was responsible to help drive business to close for mining customers both local in BC and abroad, primarily in South America.

• MCC Specialist

  • Dec 2004 - Jun 2007

  As the MCC specialist for the Vancouver office, I was the local technical and design expert for buildups and quotations of motor control centers. This was a key support role that saw me learning about the technical aspects of Rockwell's power business while also learning the nature of the commercial side, enabling me to deliver powerful, customer-focused solutions in this product area. I was jointly responsible for sales levels for this product family in BC.

• Technical Specialist (Network and PLC Products)

  • Apr 2001 - Dec 2004

  My time as technical specialist had me focusing on learning how to present the value of integrated networks to customers for pre-sales qualification, system design, and support. This drew heavily on my educational background in automation as I focused on helping customer select programmable controllers and network functionality for their demanding applications.

• Inside Sales

  • Apr 1997 - Apr 2001

  As my introductory role with Rockwell Automation and my first true professional posting, I spent my time in the inside sales position learning the ropes and supporting the day to day internal functions of a busy sales office. I was responsible for price and delivery, order placement and expediting, product selection, and support of our distributor.