Experience

CraftWorks Restaurants & Breweries, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Certified Trainer/ Lead Banquet Server/Head Waiter

  • 2012 - Present

  Constantly chosen to train and mentor new employees as a competent and hardworking leader.Collaborated with management and staff on sales strategies, psychology, and opportunities.Maintained superior client service during high-volume sales through high-efficiency tasking. Constantly chosen to train and mentor new employees as a competent and hardworking leader.Collaborated with management and staff on sales strategies, psychology, and opportunities.Maintained superior client service during high-volume sales through high-efficiency tasking.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Front Of House Manager/ Certified Trainer/ Lead Server

  • 2005 - 2012

  Trusted to protect the corporate brand image by resolving customer problems and conflicts professionally, while exceeding their expectations in demeanor and resolution, often in a very public environment. Trusted to protect the corporate brand image by resolving customer problems and conflicts professionally, while exceeding their expectations in demeanor and resolution, often in a very public environment.



Associated Students Bookstore

• United States
• Government Administration

• Web Order Desk

  • 1998 - 2003

  Brought 20% annual growth to our website, with more than $1,000,000 in sales per year.Created, trained and managed a team of 30 employees and one personal assistant.Provided scheduling, disciplinary actions, encouragement, and supervision for a staff of 60 students working in a retail store that routinely experienced periods of extremely high volume sales.Independently opened and closed a 35,000sq. ft. retail store; Accountable for $80,000 cash.Streamlined the order process to be 4x more efficient and reduced error rate 90%.Cross-coordinated sales and stock between seven different department heads.