Experience

The Heath Teaching School
• United Kingdom
• Education Management
• 1 - 100 Employee
• Student

  • Aug 2020 - Present


Gallagher Bassett

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Jan 2018 - Jul 2018

  Inbound and outbound calls Start to finish third party claims management for a large stakeholder in Australia Accurately estimating claims costs Adhering to SLAs and KPI's Giving great customer service Reviewing and making claims decisions based on evidence provided Inbound and outbound calls Start to finish third party claims management for a large stakeholder in Australia Accurately estimating claims costs Adhering to SLAs and KPI's Giving great customer service Reviewing and making claims decisions based on evidence provided



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2017 - Dec 2017

  I was a customer service agent on a temporary contract for the Christmas peak season, the centre itself was a high volume inbound call centre. Working in a high pressured environment taking calls regarding parcels and letter over the holiday period. Duties included; -Taking calls working to KPI's of over 10 calls per hour -Lodging investigations for missing mail and parcels -Offering a great customer experience -Data entry Adhering to all Data protection and Privacy laws I was a customer service agent on a temporary contract for the Christmas peak season, the centre itself was a high volume inbound call centre. Working in a high pressured environment taking calls regarding parcels and letter over the holiday period. Duties included; -Taking calls working to KPI's of over 10 calls per hour -Lodging investigations for missing mail and parcels -Offering a great customer experience -Data entry Adhering to all Data protection and Privacy laws



Moylan Grain Silos

• Australia
• Business Consulting and Services

• Sheet Metal Worker

  • Feb 2017 - Jul 2017

  Working as a Sheet metal worker in a Regional Area of Australia so that I can qualify for a second year Working as a Sheet metal worker in a Regional Area of Australia so that I can qualify for a second year



Northern Regional College

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Information Services Assistant

  • Jan 2014 - Jan 2017

  Reporting on college information using SQL Server Management Studio. Reporting using tools such as Excel and Crystal Reports. Seeking requirements for reports. Gathering requests for reports from Support-works. Using VBA to create database files using excel. Creating and managing stored procedures. Reporting on college information using SQL Server Management Studio. Reporting using tools such as Excel and Crystal Reports. Seeking requirements for reports. Gathering requests for reports from Support-works. Using VBA to create database files using excel. Creating and managing stored procedures.



Magherafelt Distict Council

• Casual recreation assistant/Receptionist

  • May 2008 - Jan 2017

  Supervising childrens activities. Setting up and removing equipment for activities Cleaning and ensuring a pleasant environment for users Greeting customers and completing transactions Supervising childrens activities. Setting up and removing equipment for activities Cleaning and ensuring a pleasant environment for users Greeting customers and completing transactions



North Eastern Education and Library Board

• Network and Curriculum Support Technician

  • Aug 2011 - Aug 2012

  I completed a work placement in Cookstown High School. Here I assisted with networking, teacher and student queries and issues and other computer and peripheral maintenance throughout the school. I completed a work placement in Cookstown High School. Here I assisted with networking, teacher and student queries and issues and other computer and peripheral maintenance throughout the school.


RJC Accessories
• Sales Associate

  • Jul 2005 - May 2007

Yap Communication
• Public Relations and Communications Services
• 1 - 100 Employee
• Sales Associate and technician

  • Jan 2003 - Jun 2005