Sean Harland
Aftersales Engineer at Hill Engineering Ltd- Claim this Profile
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Bio
Credentials
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Diploma in Customer Service
Alison - Free Online Learning -
Diploma in Human Resources
Alison - Free Online Learning -
Diploma in Operations Management
Alison - Free Online Learning
Experience
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Hill Engineering Ltd
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United Kingdom
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Machinery Manufacturing
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1 - 100 Employee
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Aftersales Engineer
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Oct 2022 - Present
• Provide technical support to customers and dealers • Respond promptly to customer enquiries relating to service, repairs, and spare parts • Work cross-departmentally to solve solutions to common problems for customers and dealers • Accurate and prompt picking, packing, and dispatching of orders. • Enter parts and warranty sales orders onto the computerised sales order processing system in an accurate and timely manner. • Facilitate customer payment for non-credit customers: pro-forma invoice, bacs, or credit card. • Analyse warranty claims and initiate investigation into each warranty claim to identify recurrent quality / engineering / supplier issues • Assist with developing repair and maintenance best practices • Liaise with Engineering, Sales, Manufacturing & Accounts teams Show less
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THE TYRE & AUTO CENTRE
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Newry and Mourne, Northern Ireland, United Kingdom
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Purchase and Customer Service Administrator
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Mar 2021 - Oct 2022
My key duties in this role include; · Responsible for the pricing and purchasing of vehicle parts · Input of all invoices, recording of payments made to vendors and reconciliation of accounts · First point of contact for customers via face to face, telephone and email · Assisting in management of work load for onsite mechanics My key duties in this role include; · Responsible for the pricing and purchasing of vehicle parts · Input of all invoices, recording of payments made to vendors and reconciliation of accounts · First point of contact for customers via face to face, telephone and email · Assisting in management of work load for onsite mechanics
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Graebel Companies, Inc.
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United States
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Human Resources Services
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700 & Above Employee
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International Assignment Consultant
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Jul 2019 - Feb 2021
• Responsible for the coordination of International Assignments from start to finish as well as working closely with external suppliers. • Project managing the relocation process for a wide population of expatriates (inbound, outbound and intra-EMEA) • Being the main point of contact to the expatriate population to provide advice in all aspects of their relocation including benefits (relocation policy review, moving services, destination services, immigration/tax, cross-cultural and language training, temporary living and other entitlements). • Managing supplier relationships for international services including: tax, immigration, relocation assistance, temporary accommodation, etc. Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Client Executive
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Oct 2016 - Jun 2019
Build and maintain strong and effective relationships with new and existing clients to generate business opportunities and new revenue streams. To sell the services of Vodafone including new mobile phone and broadband connections to business customers. • Account management, providing a high level of support to blue chip and globally recognised companies for their mobile and fixed line network. Reporting on a monthly basis to all clients at a management level providing detailed spreadsheets and service reports. Show less
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Ingeus
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United Kingdom
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Government Administration
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700 & Above Employee
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Employment Advisor
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May 2016 - Sep 2016
Building and maintaining effective rapport with my client caseload to maximise the number of clients moving into sustainable employment.Planning and organising each client’s actions to ensure that all clients are given appropriate assistance in building activity levels to enhance their chances of starting and sustaining work.Record and maintain quality records for all client interactions on Ingeus’s management information system including employment outcomes.Keeping all records fully accurate and updated on a daily basis with all ongoing communication.Ensure that appropriate clients are matched to EST vacancies and booked onto same.Effectively agree terms and benefits of candidate pool arrange attendance at pre-screens and prepare candidates to succeed.Assess clients CMF stage and design appropriate monthly action plans to promote them into employment.Liaise with GFs to ensure clients are receiving maximum benefit from workshops and one to one interventions.Ensure all clients are fully prepared for interview.Ensure that there is clear and effective communication with the EST and GF teams. Show less
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Employer Partnership Coordinator
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Mar 2015 - Sep 2016
Building and maintaining effective rapport with my client caseload to maximise the number of vacancies available for candidates moving into sustainable employment.Planning, organising and managing prescreen events to enhance the chances of identifying suitable candidates for specific roles.Record and maintain quality records for all candidates interactions on Ingeus’s management information system including employment outcomes.Keeping all records fully accurate and updated on a daily basis with all ongoing communication.Liaise with Employment Advisors to ensure clients are aware of the various vacancies available through the EST.Ensure that there is clear and effective communication with the EST and GF teams. Show less
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Client Executive
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Mar 2013 - Feb 2015
Build and maintain strong and effective relationships with new and existing clients to generate business opportunities and new revenue streams. To sell the services of Vodafone including new mobile phone and broadband connections to business customers. • Account management, providing a high level of support to blue chip and globally recognised companies for their mobile and fixed line network. Reporting on a monthly basis to all clients at a management level providing detailed spreadsheets and service reports. Show less
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