Clinical Instructor

• Aug 2023 - Present

Teaching Courses in:Leadership DevelopmentBusiness ConsultingStrategy & LeadershipIntroduction to International BusinessStrategic Entrepreneurship & Innovation Management

Adjunct Professor

• Sep 2020 - Aug 2023

Teaching Courses in:Leadership DevelopmentStrategy & LeadershipDecision StrategyStrategic Entrepreneurship & Innovation Management

Adjunct Instructor

• Aug 2022 - Present

Business management Leadership Sales and Marketing Business management Leadership Sales and Marketing

Business Leader Faculty®

• Oct 2022 - Aug 2023

From consultations to workshops to full-fledged leadership development courses, I plan and execute exciting engagements for our business clients. At LFGSM C4L, we create engaging lessons, offer sound advice, and lead interactive workshops that consistently impress my clients, whether in person or remotely. Specific Disciplines: Leadership Development Change Management Entrepreneurship & Innovation Strategic Management Organizational Behavior From consultations to workshops to full-fledged leadership development courses, I plan and execute exciting engagements for our business clients. At LFGSM C4L, we create engaging lessons, offer sound advice, and lead interactive workshops that consistently impress my clients, whether in person or remotely. Specific Disciplines: Leadership Development Change Management Entrepreneurship & Innovation Strategic Management Organizational Behavior

Adjunct Professor

• Sep 2021 - Sep 2022

Director Of Sales

• Jul 2019 - Sep 2020

Responsible for sales and marketing strategy for AHRC’s non-hospitality areas Prepared a vertical strategy for our non-hospitality markets (restaurants, vacation rentals, campgrounds, corporate housing, timeshares, country clubs, health/sports clubs, cruise lines, resellers, and religious facilities)Created a digital marketing plan to broaden sales scope to inactive customers.Expanded product scope for sales team by driving initiatives to other product lines including food service and cleaning suppliesDeveloped new sales & productivity analytics to breakdown customer segmentation to better market into key demographicsCreated new sales strategies to market and drive profitability in key growth areasDelivered 105% profit growth and 104% sales growth in sales teams in 2019Attained 153% sales growth in non-hospitality markets Show less

Director Of Business Development

• Jul 2018 - Jul 2019

Managed marketing, sales strategy, and growth with our SAP SaaS eCommerce platformWorked with and trained customers on our internal SaaS procurement tool based on SAPResponsible for new eCommerce change management strategy and redeployment to customersTrained sales reps and customers on new eCommerce features, benefits, and toolsIncreased web usage by 18% from 2018 to 2019Created vacation rental, cruise line, university, and campground sales strategies

Director of Sales & Marketing- Project Management

• Mar 2016 - Jun 2018

Worked as key project manager lead on implementation and execution of Microsoft Office 365 across the organizationCollaborated with a cross functional team of associates across the organization to develop & work on training & marketing materialsWorked with IT to develop tools needed to deploy Office 365 to the organization Partnered with our 3rd party integrator to help facilitate implementation, training, and execution of the platform across the organizationTrained organization on Office 365 to secure 98% compliance in the first two months of the platformActed as key sales & marketing team lead on the development of our customer relationship management software tool (SAP Hybris C4C). Developed field sales need to capture key data on customers. Helped create campaign tools to generate new opportunities for our sales teamsEstablished key metrics around sales and CRM usage95% compliance of the CRM in the first month of usage Show less

Director of Sales & Service

• Nov 2012 - Feb 2016

Led and implemented sales strategies around the acquisition of new business in specific markets, including national chain & independent hotels, state & federal government facilities, healthcare markets, higher education facilities, and other emerging markets Drove strategic initiatives to develop new markets and create sales opportunitiesCreated analytics to gauge customer growth, employee productivity, sales opportunities, and profitability by customer segmentWorked with National Accounts to develop new programs and sales campaigns to increase and sustain growth in all hotel marketsHelped developed healthcare sales and marketing strategies for national GPOs with the corporate account sales teamSupported employee growth through sales training, strategy, and leadership coaching Created value-added programs for the team's customersFacilitated growth of sales of 110% in Independent hotel marketsCreated new growth opportunities in key chain hotel groups of increasing sales by 105%Assisted in sales growth in non-hospitality areas including healthcare, education, non-hospitality, government, and funeral of 115% Show less

Group Sales Manager

• Aug 2009 - Nov 2012

Managed a team of fourteen representing Wyndham, Best Western, and Carlson brandsOversaw daily sales team responsibilitiesWorked with National Account Managers to develop new programs and sales campaigns to increase business Collaborated with marketing and national accounts to develop key sales, profit, and performance metrics for my teamWorked to attain a 22% sales growth year over year Supported employee growth through sales, strategy, and leadership training

e-Business Manager

• Jan 2008 - Jul 2009

Coached inside sales reps on increasing total web salesTrained outside sales customers on how to sell American's website & featuresDeveloped website training materials for sales reps and customers Implemented web sales training programs for different web releasesServed as a sales resource for website issues Worked with IT to create and implement new website featuresTested new features and releases of americanhotel.comGrew e-commerce sales from January 2008-December 2009 from 7% of segment sales to 25.5% of total sales Show less

Business Development Manager

• Jul 2006 - Dec 2007

Worked with & created sales & marketing strategies for over 25 different hotel management groupsDeveloped new sales opportunities with Management companies and hotels throughout the countryEducated customers on brand standardsCreated buying programs for hotel groupsSet up standards for some small regional chains and independent hotels Increased customer efficiencies with online ordering and contract pricingMentored new sales representativesGrew sales in 2007 to 118%

Inside Sales Representative

• Dec 2004 - Jul 2006

Handled a large account base of hotels made of 50% Choice and 50% IHG Managed almost fourteen hotel openings between 2005 and 2006Consolidated twelve different management companies Worked with national accounts to create programs for management groupsCreated independent hotel linen and amenities programs with merchandisingConsolidated purchasing for dozens of hotels to American Hotel Register Grew sales in the first year to 121%

Financial Analyst

• Oct 2001 - Dec 2004

Developed financial analysis tools for the companyFacilitated daily treasury functionsAdministered daily money transactions for the company loanProcessed ACH’s, wire transfers, and letters of creditAnalyzed and managed volume rebates, customer deviated rebates, and MDF’sMaintained the company's credit lineManaged and helped execute organization's credit swap

Director Of Technology

• Jul 1998 - Sep 2001

Created educational programs for members on how to use the web and how to market their hotels through the IHLA website Marketed and sold e-commerce solutions to hotels Integrated hotel e-commerce solutions with IHLA’s online initiatives Developed website technologies for the Illinois Hotels Created marketing initiatives to promote emerging technologies Helped develop a hotel reservation system for the Illinois hotel industry Helped develop an e-learning platform for hotel certifications Consulted with hotels on how best to leverage new technologies for their properties. Show less

Ecommerce Specialist

• Jun 1997 - Jul 1998

Responsible for creating website content Helped manage website content & images Worked with vendor marketing programs for Ecommerce site Helped create and work on website marketing for both internal initiatives and vendor paid programs Responsible for creating website content Helped manage website content & images Worked with vendor marketing programs for Ecommerce site Helped create and work on website marketing for both internal initiatives and vendor paid programs