Sean Rabey
IT Specialist at S Piper Staffing LLC- Claim this Profile
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Bio
Madison Carlier
I thoroughly enjoyed my time working with Sean, and came to know him as a truly valuable asset to our team. Sean is a true team player, knowledgeable, and always brings the best customer service to users. His knowledge of Windows and expertise in Microsoft Office products was a huge advantage to our entire team. He put this skillset to work in order to quickly resolve issues, and ensured the best possible solutions for each individual client. I confidently recommend Sean to join any IT team.
Madison Carlier
I thoroughly enjoyed my time working with Sean, and came to know him as a truly valuable asset to our team. Sean is a true team player, knowledgeable, and always brings the best customer service to users. His knowledge of Windows and expertise in Microsoft Office products was a huge advantage to our entire team. He put this skillset to work in order to quickly resolve issues, and ensured the best possible solutions for each individual client. I confidently recommend Sean to join any IT team.
Madison Carlier
I thoroughly enjoyed my time working with Sean, and came to know him as a truly valuable asset to our team. Sean is a true team player, knowledgeable, and always brings the best customer service to users. His knowledge of Windows and expertise in Microsoft Office products was a huge advantage to our entire team. He put this skillset to work in order to quickly resolve issues, and ensured the best possible solutions for each individual client. I confidently recommend Sean to join any IT team.
Madison Carlier
I thoroughly enjoyed my time working with Sean, and came to know him as a truly valuable asset to our team. Sean is a true team player, knowledgeable, and always brings the best customer service to users. His knowledge of Windows and expertise in Microsoft Office products was a huge advantage to our entire team. He put this skillset to work in order to quickly resolve issues, and ensured the best possible solutions for each individual client. I confidently recommend Sean to join any IT team.
Credentials
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CompTIA A+
CompTIAApr, 2019- Sep, 2024 -
Network Administration and Security
Highline CollegeMar, 2017- Sep, 2024 -
Local Area Networks
Highline CollegeDec, 2016- Sep, 2024 -
Operating System Fundamenrals
Highline CollegeJun, 2016- Sep, 2024 -
CompTIA Network+
CompTIAJan, 2020- Sep, 2024 -
Certified Penetration Testing Engineer
Mile2 LatamDec, 2016- Sep, 2024
Experience
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S Piper Staffing LLC
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Staffing and Recruiting
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IT Specialist
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Oct 2022 - Present
Network and systems administration in a multi-platform, multi-location, hybrid work environment. Implemented, upgraded, and administered Windows Servers and Linux distributions. Enforced IT security policies, procedures, and preventative maintenance plans. Monitored network performance and availability to ensure data integrity and system security. Collaborated with vendors and other departments to support business needs and IT projects. Network and systems administration in a multi-platform, multi-location, hybrid work environment. Implemented, upgraded, and administered Windows Servers and Linux distributions. Enforced IT security policies, procedures, and preventative maintenance plans. Monitored network performance and availability to ensure data integrity and system security. Collaborated with vendors and other departments to support business needs and IT projects.
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BECU
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United States
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Banking
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700 & Above Employee
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IT Support Specialist
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Jun 2021 - Sep 2022
Triaging an expansive variety of tickets, supporting Windows OS, Office 365, various banking applications, hardware, software, phone system, network connectivity and security. Triaging an expansive variety of tickets, supporting Windows OS, Office 365, various banking applications, hardware, software, phone system, network connectivity and security.
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Addison Group
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United States
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Staffing and Recruiting
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700 & Above Employee
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Desktop Support Specialist II
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Jan 2021 - May 2021
Act as a level 2 support technician for the parent company Addison Consulting at the Aim Consulting branch office. Coordinating and configuring new hire computer shipments, onboardings, and equipment distribution. Act as a level 2 support technician for the parent company Addison Consulting at the Aim Consulting branch office. Coordinating and configuring new hire computer shipments, onboardings, and equipment distribution.
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Oberto Snacks Inc.
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United States
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Food and Beverage Manufacturing
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100 - 200 Employee
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Information Technology Help Desk Technician
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Feb 2020 - Jan 2021
Maintained 250+ Windows computers and peripherals, including all configuring and monitoring. Collaborate with tier 3 technicians and field technicians to solve complex troubleshooting issues. Maintained 250+ Windows computers and peripherals, including all configuring and monitoring. Collaborate with tier 3 technicians and field technicians to solve complex troubleshooting issues.
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Evergreen Home Loans NMLS 3182
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Financial Services
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400 - 500 Employee
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IT Helpdesk Technician
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May 2019 - Jan 2020
Collaborating with tier 3 technicians and field technicians to solve complex troubleshooting issues. Provide valuable input into department decisions based on past experiences. Creating and maintaining IT department documentation. Collaborating with tier 3 technicians and field technicians to solve complex troubleshooting issues. Provide valuable input into department decisions based on past experiences. Creating and maintaining IT department documentation.
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John L. Scott Real Estate
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Leasing Residential Real Estate
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700 & Above Employee
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Information Technology Support Technician
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Jun 2018 - Apr 2019
Responsible for a variety of core objectives including: responding to and triaging broker IT tickets, account remediation for hacked broker accounts, handling network engineering requests, short and long-term planning by helping prepare recommendations for enhancing data, systems and network security, and implementing network and security infrastructure hardware, software solutions and services, managing exchange servers, assisting field technicians, and Active Directory account management. In addition, I was also asked to step into the Broker Support Team lead, interacting and escalating high level issues to the engineering team. Show less
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KMS Financial Services, Inc.
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United States
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Financial Services
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1 - 100 Employee
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IT Consultant
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Oct 2017 - Mar 2018
Implemented a new technical training program from scratch. Worked with multiple vendors to test and select new technology. In charge of managing the backup and restore systems, as well as creating the documentation for the New Employee onboarding training. Researching new technologies to keep our systems and processes up to date. Hosting training and question-and-answer sessions with employees in all departments. - Saved money by doing copious research on options for collaboration software, equipment, AV devices, etc. - Streamlined ticketing system and increased productivity by upwards of 50% by focusing on decreasing the turn-around time on each ticket. Show less
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Highline College
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United States
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Higher Education
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700 & Above Employee
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IT Helpdesk
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Jan 2016 - Oct 2017
Started performing phone support and user account administration and quickly progressed to a senior student worker position in charge of training new workers, managing and resolving tickets, as well as supporting employees with software, hardware, and network issues. Created training templates for new hire references and audited IT department purchases for feasibility. - Reduced money spent by $300,000 in the IT department by auditing classroom and purchasing lists. - Trained multiple new employees in customer confidentiality practices as well as ticketing systems and appropriate customer service. Show less
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Expeditors
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Global Training Support
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Mar 2014 - Oct 2015
Joined as part time helpdesk support, promoted within 6 months to a full-time position due to a strong work ethic and excellence in process improvement. Took on WordPress and WebX support duties, as well as tickets for the Global Training Support desk. Trained and managed all training department interns. - Reduced IATA/FIATA test processing time by 60% by implementing a structured deadline system and simplifying the existing submittal schedule. - Implemented writing and visual standards for 2 internal global WordPress websites. - Streamlined and updated helpdesk ticketing standards, reducing internal processing time by 20% for 60+ tickets per day. Show less
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Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924
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United States
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Retail
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1 - 100 Employee
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Retail Sales
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Oct 2013 - Feb 2014
Handled customer complaints with delicacy and diplomacy, keeping the customer happy and still being mindful of the company’s needs. Thriving in a sales quota environment. Applied organization skills with paperwork and general store upkeep activities. Handled customer complaints with delicacy and diplomacy, keeping the customer happy and still being mindful of the company’s needs. Thriving in a sales quota environment. Applied organization skills with paperwork and general store upkeep activities.
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Kay Jewlers
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United States
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Retail
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Retail Sales
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Jun 2013 - Oct 2013
Applied customer service skills daily to great effect, putting the customer first and striving to meet sales goals. All sales and customer service responsibilities, including jewelry cleanings and repair orders. Applied customer service skills daily to great effect, putting the customer first and striving to meet sales goals. All sales and customer service responsibilities, including jewelry cleanings and repair orders.
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Education
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2016 - 2017
Highline College
Associate of Science - AS, Network Security Engineer
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