Chief Risk Officer (CRO)

• Sep 2023 - Present

AVP of Customer Support

• Apr 2021 - Sep 2023

AVP of Business Development

• Oct 2020 - Apr 2021

AVP of Underwriting

• Oct 2019 - Oct 2020

Director of Personal Lines Underwriting

• Nov 2016 - Oct 2019

Accountable for Underwriting SBU of $235m in Personal Lines Products, 4 lines of business, 2 Managers, and 22 individual contributors Responsible for:• Delivering consistent Underwriting practices to achieve predictable, profitable results• Exceeding the expectations of Independent Agent customers to drive profit and growth• Managing operational budget and staffing to achieve optimal levels of service and return on investment• Partnering with Compliance Team to ensure overall adherence with State/Industry Regulations Show less

Underwriting Manager II

• Jun 2015 - Nov 2016

Leader holding accountability for SBU Product Deliverables and Organizational Change, managing 5 direct reportsResponsible for:• Ensure the consistency of Personal Lines risk selection, underwriting protocol and decision making• Maximizing Personal Lines operating model by enhancing workflow efficiencies, pricing precision, and overall competitiveness

Casualty Operations Manager

• Nov 2012 - Jun 2015

Responsible for the management and oversight of a $90m Claims Operation encompassing 3 Managers and 18 claim professionalsResponsible for:• Enterprise Casualty Operation composed of 2 Bodily Injury Units and a No-Fault Unit• Managing Organizational Reserving Practices• Maintaining key relationships with Independent Agents, Reinsurance Partners, Panel Counsel and others• Claim results vs. Goal/Plan

Liability Claims Manager

• Jun 2010 - Nov 2012

Front line manager responsible for a team of bodily injury and third-party property adjusters Responsible for:• Providing leadership and oversight to a team of 9 Claims Adjusters• Ensuring prompt and fair resolution to claims assigned within the team• Maintaining key relationships with Independent Agents, Reinsurance Partners, Panel Counsel and others

Liability Claims Specialist

• Sep 2004 - Jun 2010

• Managed inventory of claim exposures including BOP, CGL, PCA, PHO, PPA & RI • Led an organizational initiative to mitigate bodily injury claim exposures in a challenging geographic territoryo Project yielded a 30-point Loss Ratio turnaround with an estimated enterprise savings of $1mo Marketed project’s financial successes to Independent Agents to foster new business opportunities• Chaired the claims portion of a company marketing campaign to launch a new product/territory• Participated in a company grassroots Marketing Tour to Agents throughout the Northeast Show less

No-Fault Litigation Specialist

• Sep 2001 - Sep 2004

• Responsible for negotiating, defending and resolving medical provider lawsuits arising from NY No-Fault claims (successfully testified in Bronx, Queens & Nassau Civil Courts) • Responsible for negotiating, defending and resolving medical provider lawsuits arising from NY No-Fault claims (successfully testified in Bronx, Queens & Nassau Civil Courts)