Experience

FlexJobs

• United States
• Software Development
• 100 - 200 Employee

• Job Researcher

  • Aug 2020 - Present

  - Performed internet research to find professional-level, legitimate employment opportunities for publishing on the Flexjobs website - Performed data entry - Performed internet research to find professional-level, legitimate employment opportunities for publishing on the Flexjobs website - Performed data entry



Shjon Thomas Graphic Design

• United States
• Graphic Design

• Graphic Designer

  • Jan 2011 - Present

  - Provided graphic design services to businesses and music artists - Acquired and maintained profitable customer relationships - Communicated and collaborated with customers via email - Online Portfolio: http://shjonthomas.pb.design - Provided graphic design services to businesses and music artists - Acquired and maintained profitable customer relationships - Communicated and collaborated with customers via email - Online Portfolio: http://shjonthomas.pb.design



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Advertising Evaluator

  • Dec 2019 - Jul 2020

  - Analyzed and evaluated relevancy of advertisements found in Google search engine results- Helped Lionbridge clients improve internet experience for their users

• Social Media Evaluator

  • Jun 2019 - Dec 2019

  - Evaluated social media advertisements for quality and relevancy- Helped Lionbridge clients improve internet experience for their users



Cakewalk

• Singapore
• Software Development
• 1 - 100 Employee

• Customer Support

  • Jul 2016 - Nov 2017

  - Provided remote customer support to Cakewalk customers via email - Answered approximately 9,250 customer emails over a 16 month period - Coordinated with Web, Product Development, Quality Assurance, Marketing, and Artist Relations departments to solve customer issues - Provided remote customer support to Cakewalk customers via email - Answered approximately 9,250 customer emails over a 16 month period - Coordinated with Web, Product Development, Quality Assurance, Marketing, and Artist Relations departments to solve customer issues



Iron Mountain

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Salesforce.com Operations Consultant

  • Oct 2010 - Dec 2010

  Temporary Position - Created and maintained customer accounts on Salesforce.com - Researched customer information using web-based research tools - Performed data entry in Microsoft Excel Temporary Position - Created and maintained customer accounts on Salesforce.com - Researched customer information using web-based research tools - Performed data entry in Microsoft Excel



Upland Qvidian

• United States
• Software Development
• 1 - 100 Employee

• Marketing Intern

  • Nov 2009 - Jun 2010

  - Coordinated and supported marketing campaigns and programs - Created and maintained customer accounts on Salesforce.com - Researched contacts for identified target accounts using social media - Coordinated and supported marketing campaigns and programs - Created and maintained customer accounts on Salesforce.com - Researched contacts for identified target accounts using social media



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Attendant

  • Jul 2006 - Mar 2009

  - Dealt directly with customers to solve issues with products and service - Provided customer support via telephone - Closed out the store registers each night and helped maintain the store safe - Dealt directly with customers to solve issues with products and service - Provided customer support via telephone - Closed out the store registers each night and helped maintain the store safe