Experience

MDS Global

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Head Of Professional Services

  • 2021 - Present

  As a Head of Professional Services, my duties were: I was in charge of professional services operations, including P&L, cost, and KPIs. I led employee success management planning, which included personal development plans. I identified improvement opportunities and drove delivery excellence by establishing new continuous business processes and aligning objectives. I implemented new engagement strategies by working with the Head of Account Management and the Business Unit. Aligned with Tier 1 customer (BT) for providing the latest Agile model and changed offshore engagement procedures for adopting a "one team" ethos and promoting talented resources.The most significant key contributions were:• Improved implementation KPIs by 10% by changing improvement processes. (Hybrid, waterfall/agile, and MVP)• Attained Key Departmental KPI of utilisation by 85% and exceeded Key Departmental KPI of CR value by 60%.• Surpassed Key Departmental KPI of Ratio (2.0) on P&L and attained revenues of £1.5M in 2021.• Maximised revenue by re-energising the professional services team and introducing new measures.• Promoted to Head of a multi-customer professional services team.• Achieved key departmental KPIs of ratio (2.0) and revenue of £4M in 2022.• Led 30+ Professional Service teams whilst heading recruitment processes. Show less

• Senior Project Manager

  • 2019 - 2021

  Given are my day-to-day duties as Senior Project Manager:I surpassed organisational KPIs by transforming the Tier 1 (O2) account programme and project performance. I maintained professional service deliveries to custom domains. Also, I assured delivery excellence to change delivery mechanisms via exceptional organisational skills.Noteworthy successes within this job role include:• Enhanced growth by 15% on programme budget to ensure successful delivery of projects, tool sets, and internal processes.• Lessened Live incidents by 80% by following deployment whilst training a dedicated professional services team.• Accomplished a 2.0 ratio on projects within the customer programme and enhanced project revenue by 15% revenue. Show less

• Project Manager

  • 2015 - 2019

  Key responsibilities in this job role were:I served as Infrastructure PM to fulfil customer executions within BSS-as-a-Service Private Cloud. I provided various projects to company KPIs by earning a reputation for delivery excellence. I led multiple operations of products and services, including dot-release software changes, new product, and service delivery, and major release software upgrades.The activities in this role have been:• Achieved GPM of 40% on projects by managing multi-platform hardware and OS builds, hardware migrations and relocation, and networking and security.• Directed new projects by assigning as Account Project Manager for two well-known consumer telecoms brands.• Supervised two customer accounts by owning all professional service deliveries into the customer domain. • Coached professional services delivery teams regarding customer accounts. Show less



Chilli IT Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • 2006 - 2015

  Following are my daily duties: I effectively managed customer capital expenditure IT projects, resourcing deployments, Professional Services forecasting, and budgeting. I oversaw Business Processes and Quality Management Systems to manage Project Management Office and Department Reported. I allocated consultancy resourcing to ensure the achievement of company targets. I assisted the Sales Team in determining the scope of new customer engagements. I headed multi-platforms, including WINTEL, AIX (UNIX), and IBMi named IT infrastructure projects to change the Project Management department from a cost centre to a profit centre. My most significant achievements in this role were: • Led 22-system hardware and data migration by operating with a business partner to manage £1M+ budget and deliver customer expectations. • Supervised local site and remote site Disaster Recovery projects into customer sites and third-party Private Cloud Data Centres. • Successfully delivered a major hardware migration project for Local Government by upgrading diverse paths and mitigating major risks to BAU operations. • Introduced PRINCE2 swapping incumbent IBM's World-Wide Project Management Methodology (WWPMM). • Directed IBM Power Infrastructure migration project with a budget of £2M+ and 200+ consultancy days. • Boosted efficiency in the process by 70% to define a project by crafting new estimation templates. Show less



Sirius 7 Software Ltd

• Manchester, United Kingdom

• Business Analyst

  • 2000 - 2006

  Following are my daily duties: I managed the company internet-based GIS software packages, the web site and its content, planning and delivery of internal SDLC projects, planning and delivery of customer capital expenditure projects, on-site software implementation, and customer training programs. Noteworthy successes within this job role include: • Directed delivery process change to the Internet based software packages to increase delivery efficiency from weeks to days. • Introduced new customer software implementation processes for improved consistency and quality and deliver customer expectations. Show less