Experience

Company Confidential

• Research Services
• 200 - 300 Employee

• IT Manager

  • Mar 2021 - Present

  I run the IT department for a confidential organization from every perspective. I am responsible in managing the IT environment including networking, servers, storage, phone systems, applications, and end user satisfaction. All of the above is encompassed in project management and overseeing results of break/fix implementations and proactive improvements to mitigate future issues. I will update this over time as I get acclimated to this environment and have more specific details to share. Show less



fivestar*

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Jun 2017 - Feb 2021

  • Administers the Windows domain-based environment via Windows Server 2008, 2012 R2, and 2016 Including Active Directory, DNS, and Group Policy Management • Administers Windows Server 2016-based Domain Controllers • Performs break/fix actions as a first responder to server issues • Manages virtual machines via Hyper V Manager and System Center Virtual Machine Manager • Manages server backups via Microsoft System Center Data Protection Manager • Uses Microsoft Azure DevOps to create, update, and monitor tickets • Monitors server-level issues with System Center Operations Manager • Migrated Team Foundation Server to Visual Studio Team Services/Azure DevOps • Installed and configured System Center Operations Manager, Data Protection Manager, and Configuration Manager to work within our environment • Manages Polycom VVX 300 VoIP phones via Polycom provisioning server • Migrated databases from SQL Server 2014 to SQL Server 2016 • Manages workstations via Microsoft Intune • Manages employee Microsoft licenses via Office Admin Portal • Manages email via Exchange Admin Center for Office 365 • Manages building security system via Intertech AccessIT! • Manages firewall security via WatchGuard System Manager, Policy Manager, and WatchGuard Dimension applications • Manages network switches via HPE Aruba online interfaces • Manages Anti-virus via Microsoft Defender • Performs Quality Assurance checks on the company’s client web site initiatives • Performs all levels of technical support for the company employees • Delivered high quality customer service-focused network installations and troubleshooting for outside clients Show less



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Professional Windows Systems Administrator

  • Jan 2016 - May 2017

  • Administers an Enterprise Windows domain-based environment via Windows Server 2008 and 2012 R2 for a large corporate client for CSC • Implemented and administered SSL Certificates in IIS • Performs break/fix actions as a first responder to server issues • Is part of an on-call rotation that provides 24/7 server-based support • Uses BMC Remedy to update and monitor tickets • Administers an Enterprise Windows domain-based environment via Windows Server 2008 and 2012 R2 for a large corporate client for CSC • Implemented and administered SSL Certificates in IIS • Performs break/fix actions as a first responder to server issues • Is part of an on-call rotation that provides 24/7 server-based support • Uses BMC Remedy to update and monitor tickets



F2Si, Inc.

• Pittsburgh, PA

• Junior Systems Administrator

  • Jan 2015 - Aug 2015

  ⦁ Implemented and administered a new Windows domain-based environment Including Active Directory, DNS, and Group Policy ⦁ Implemented and administered two Windows Server 2012 R2-based Domain Controllers ⦁ Implemeneted and administered Microsoft Exchange 2013 ⦁ Implmeneted and administered VIPRE Antivirus Business ⦁ Implemented and administered Autonomy-HP Connected Backup for Workstations ⦁ Administered original email service via InMotion Hosting's cPanel ⦁ Implemented and administered JIRA, Confluence, Stash, and Jenkins IIS-based sites ⦁ Implemented and administered cloud server backups via CrashPlan PRO ⦁ Managed local server backups via Windows Server Backup service ⦁ Adminstered WatchGuard XTM 330 and Zxyel's ZyWall USG 100 Firewalls ⦁ Implemented replication between two servers for Solidworks Enterprise PDM Vault ⦁ Worked with team lead on a new IT Acceptable Use Policy ⦁ Managed end user tickets and inventory via Spiceworks ⦁ Researched TrippLite cooling solution for server room Show less



Black Box

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Specialist

  • Jul 2013 - Dec 2014

  • Assist end users with technical support over the phone, through email, remotely, and on site. • Used Symantec’s ticketing system to document all tickets • Created email accounts via Microsoft Exchange server • Implemented computer images from Ghost and Symantec into new computers with Windows 7 • Deployed new Windows 7 computers to multiple staff members • Trained fellow Support Specialists on troubleshooting and technical skills • Deployed Symantec Endpoint Protection updates to end users • User creation, deletion, and right assignments via Windows Server 2008 Active Directory • Software installation and upgrades including Windows 7 Professional OS, Microsoft Office 2010 products, Adobe products, and more. • Performed hardware upgrades to computers including RAM and HDD’s. Show less



Pediatric Alliance, P.C.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Specialist

  • Sep 2012 - Jul 2013

  • Assist end users with Level I and II technical support over the phone, through email, remotely, and on multiple sites • Using Spiceworks and used Polar Help Desk ticketing systems to document all tickets • Created VMware virtual servers that control the Domain Controller/Windows Server Update Services and to migrate Certificate Services. • Installed Windows Server 2008 R2 server blades and rack at the datacenter • Created Network Map that entails all technologies that are connected to the company • Manage the SonicWALL firewall to ensure that VPN connections are running • Do daily maintenance checks to ensure quality network operational performance using tools from SonicWALL, NetFlow Analyzer, and OpManager • Completing Microsoft Windows 7 Professional desktop and tablet laptop rollouts • Swapping out SonicWALL Sonic Points to ensure network quality usage for wireless users • Use inSSIDer to ensure that wireless connections are running smoothly • Manually creating Category 5 Ethernet cables for use • Ordering new computer equipment to ensure optimal use within company confines • Configuring and installing Cisco routers for use in different locations • Creating and manage user accounts including setup, rights, permissions, and passwords by using Windows Server 2008 Active Directory and Microsoft Exchange • Continuously doing research and testing with computer software that will improve the performance of any operation • Help train office managers on how to keep routers and switches running without interruption including documentation • Obtained Health Care IT certifications in SCT, EHR, EPM, and ICS Show less



Bradford School - Company

• Education Administration Programs
• 1 - 100 Employee

• IT Instructor

  • Jul 2012 - Sep 2012

  • Taught SQL Server 2012, Microsoft Windows Server 2008 and Windows Server 2008 Applications to aspiring college students. • Created syllabi, handouts, case studies, and tests for students to use for the courses • Interacted in front of dozens of students about course terminology • Fielded multiple questions from students so that they could understand the concepts • Graded work for accuracy for students so that they could progress through the courses • Used Citrix and Sun Microsystems Virtual Box to show students the teachings via computer Show less



Highmark Blue Cross Blue Shield

• Greater Pittsburgh Area

• Quality Control/Data Validation

  • Sep 2011 - Jan 2012

  • Fact-checked employer group and direct pay insurance plans • Using ICIS System to fact-check data cross-referenced with Microsoft Word, Excel and .PDFs • Used Microsoft Access to maintain database • Used Microsoft SharePoint to share data • Submitted CIFs which are quality control packets that reference data from Word docs • Used Microsoft Excel to keep track of work and used it as a point of reference • Fact-checked employer group and direct pay insurance plans • Using ICIS System to fact-check data cross-referenced with Microsoft Word, Excel and .PDFs • Used Microsoft Access to maintain database • Used Microsoft SharePoint to share data • Submitted CIFs which are quality control packets that reference data from Word docs • Used Microsoft Excel to keep track of work and used it as a point of reference



New Castle Community YMCA

• Non-profit Organization Management
• 1 - 100 Employee

• Information Technology Specialist

  • Aug 2010 - Mar 2011

  • Improved organizational efficiency and saved on cost by implementing Google Apps rollout for including new email setup, group creation, shared calendars, Blackberry setup, and new application research. • User creation, deletion, and right assignments via Windows Server 2003 Active Directory • Installation and setup of Spiceworks for monitoring, trouble ticket tracking, and inventory management • Software installation and upgrades including Windows 7 Professional OS, Microsoft Office 2007 products, Adobe products, and more. • Hardware installation and upgrades including new machine rollouts, printers, hard drives, and more. • New Symantec Antivirus protection and product software rollouts for entire organization • Virus/Malware/Spyware detection and removal via Symantec and Malwarebytes • Has worked with Comcast to ensure network performance standards • Network wiring and troubleshooting • Used vendor to buy supplies including computers, printers, and parts for use. • Wireless installations including Astaro firewall management and WiFi setup • Created Batch files to organize software and maintain temp file deletion • Used disc imaging process via CloneZilla to create Operating System files for use with machine rollouts • Has done research and testing on multiple products including Google Apps, software, hardware, and programs to ensure organizational efficiency Show less



InfoCision Management Corporation

• United States
• Advertising Services
• 700 & Above Employee

• Telecommunicator

  • May 2008 - Aug 2008

  Took inbound and outbound telephone calls Sold TimeWarner Cable to aspiring customers in North and South Carolina Sold memberships to lawyers representing the American Bar Association Took inbound and outbound telephone calls Sold TimeWarner Cable to aspiring customers in North and South Carolina Sold memberships to lawyers representing the American Bar Association



Scottish Rite Cathedral

• New Castle, PA

• Web Administration Intern

  • Jan 2008 - May 2008

  • Maintained, operated, and edited Scottish Rite Cathedral website via Microsoft FrontPage • Managed membership database for the 32° Masonry Group • Created flyers for upcoming Cathedral events • Conferred with the public by telephone or in person to provide information about events • Maintained, operated, and edited Scottish Rite Cathedral website via Microsoft FrontPage • Managed membership database for the 32° Masonry Group • Created flyers for upcoming Cathedral events • Conferred with the public by telephone or in person to provide information about events



Chuck Tanner's Grille

• Bus Person

  • Sep 2005 - May 2008

  Trained kitchen and dining room personnel and performed multiple tasks without supervision Trained kitchen and dining room personnel and performed multiple tasks without supervision