Experience

TecEx

• Luxembourg
• Wholesale Import and Export
• 300 - 400 Employee

• Client Success Manager

  • Jan 2023 - Present

  TecEx is the industry leader in DDP shipping requests for multinational end-users looking to procure on a central PO and deploy tech hardware globally into their data centers or offices worldwide. We provide a full door-to-door solution including all customs compliance requirements, clearances etc by acting as the Importer of Record/Local Consignee (a service a courier or freight forwarder would not provide) into 200 plus destinations. Our quoting tool allows upfront, accurate duties and tax estimates based on the BOM provided and we have a full online tracking system for all live shipments. Interested in outsourcing your Importer of Record and customs compliance needs to TecEx and guaranteeing you first-time customs clearance into over 200 destinations worldwide? Get in contact with me. Show less



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• SAP Functional Consultant

  • Mar 2019 - Jan 2023

  Specializing with a focus in design and configuration across the Discovery Bankinfrastructure. Solution design and implementation of business requirements. Providing functional specifications to key stakeholders (business and technical teams). Weekly showcasing of new functionality implemented to key stakeholders. Providing guidance to junior functional consultants as well as our international supportteam in India (Knowledge transfer sessions). Involved in Component Integration Testing, Systems Integration Testing and UserAcceptance Testing. Participated in data migration from Discovery Card (FNB). Involved in daily incident resolution management. Call out support - Discovery Banking Services standby representative, assist with jobfailures (first person of contact). Cross Functional Activities - Involved in Content Management and Open Text Support. Show less

• Service Executive Specialist

  • Oct 2018 - Feb 2019

  Servicing Discovery Card Members via an omni channel platform. Ensuring that Discovery Card member queries are resolved and executed free fromerror. Monitor service levels on a daily basis and report back to management. Tackle irate member queries positioned as Discovery Card Manager (Manager Calls) Daily submission of correspondent agent reports required by management. Extraction and compilation of raw data with complex excel reporting standards.

• Service Specialist

  • Mar 2018 - Oct 2018



LifeSense Financial Services

• South Africa
• Financial Services
• 1 - 100 Employee

• Web & Administrative Specialist

  • Jan 2018 - Jan 2019

  Development and Maintenance of Functioning Business Website Management of Social Media Platforms of Business. Content Creation Development and Maintenance of Functioning Business Website Management of Social Media Platforms of Business. Content Creation



iStore | Apple Specialist

• Retail
• 100 - 200 Employee

• Sales Consultant

  • Mar 2011 - Jun 2013

  Assist with customer queries with regards to Apple sales products Hosting of Apple workshops and training sessions with customers Assist with customer queries with regards to Apple sales products Hosting of Apple workshops and training sessions with customers