Embedded QA

• Aug 2022 - Present

Community Manager

• Mar 2020 - Aug 2022

• Customer Service • Maintaining our community Discord • Responsible for assessing and assuring game quality • Reporting any problems or important information in Jira • Customer Service • Maintaining our community Discord • Responsible for assessing and assuring game quality • Reporting any problems or important information in Jira

Success Support

• Mar 2019 - Feb 2020

Handling disputes between new and old energy suppliers. Working with excel documents to store and manage data. Taking inbound and making outbound phone calls with other energy suppliers. Handling disputes between new and old energy suppliers. Working with excel documents to store and manage data. Taking inbound and making outbound phone calls with other energy suppliers.

Customer Experience & Community Leader (English) At Star Stable Entertainment AB

• May 2015 - Jan 2019

- Customer Support (English) Handling high volume of incoming messages from our players, English Resolving product questions and/or problems Determining the cause of the problem; selecting & explaining the best solution to solve the problem Expediting correction or adjustment; following up to ensure the resolution - Implementing Zendesk into our daily work tasks Being the first contact for when issues occur Delivering monthly reports including statistics - Market Research Follow marketing department quarterly agenda - have a plan every month for holidays and events for the English speaking market to highlight on social media Also be current on region's most popular payment methods and implement with payment managers - Game Master Attend training courses and follow game master guidelines for behavior and tool behavior Coordinate on trouble areas or groups that may need attention - Social Media Understanding how to use a variety of social media platforms and follow guidelines Help out with media relations in English speaking markets Close work with PR & social media department - Handling the Game Chat Filter Investigate cases Alter and control language filters, adjust to ensure safety and security of players - Training New Employees

Sales Consultant

• Mar 2015 - Apr 2015

Parts Consultant

• 2013 - Dec 2014

Incoming and outgoing telephone calls. Dealing with retail and trade customers. Goods inward. Assisting mechanics. Incoming and outgoing telephone calls. Dealing with retail and trade customers. Goods inward. Assisting mechanics.

Parts Consultant

• Oct 2011 - Dec 2013

Incoming and outgoing telephone calls. Dealing with retail and trade customers. Goods inward. Assisting mechanics. Incoming and outgoing telephone calls. Dealing with retail and trade customers. Goods inward. Assisting mechanics.

Forestry

• Mar 2011 - Oct 2011

Planting trees Cutting trees Planting trees Cutting trees