Senior Technical Specialists

• Jan 2022 - Present

Infrastructure Operations (Windows Server, VMWare ESXi/Horizon/Workspace One.) Infrastructure Operations (Windows Server, VMWare ESXi/Horizon/Workspace One.)

Senior Wintel Engineer

• Jan 2020 - Jan 2022

Troubleshoots and resolves complex technical issues relating to critical system services. Troubleshoots and resolves complex technical issues relating to critical system services.

Senior Technical Services Officer

• Aug 2017 - Jan 2020

Technical Services Officer Troubleshoots and resolves complex technical issues relating to critical system services. Technical Services Officer Troubleshoots and resolves complex technical issues relating to critical system services.

Customer Compliance Officer

• May 2016 - Aug 2017

Customer Compliance Officers assist customers across a range of payments, programmes and services via one or more service delivery channels.They undertake compliance education with customer and stakeholders. They assist customers to understand entitlements and obligations, support operations where applicable and collaborate with others in the provision of compliance services.Customer Compliance Officers work under the support and general direction of leadership groups and make decisions within defined legislative, policy and procedural parameters. They undertake their work to achieve results in line with agreed goals and business plans.- provide customer service support in the form of compliance activity at initial point of contact, including meeting, greeting and guiding customers through the appropriate compliance channel, completing first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues through appropriate channels- working with compliance teams in the delivery of quality information and activities in a high demand telephony based environment- actively promote, and undertake compliance education and activities with customers- resolve compliance customer enquiries and escalate where appropriate through formal channels- assess customer needs, requirements, circumstances and obligations- resolve routine customer complaints, and escalate complex complaints and/or systemic issues- work with compliance officers to ensure the correct provision of services, payments and information, and escalate enquiries through formal channels where appropriate- provide advice, procedural guidance and on-the-job support to other compliance officers- participate in quality assurance activities and check adherence with relevant legislation- exercise appropriate delegations in accordance with legislation and guidelines. Show less

Service Officer

• Jul 2015 - Aug 2017

Solutions Developer / ICT Systems Engineer

• Jun 2011 - Dec 2013

• Designed and implemented Hybrid Cloud solutions utilising Microsoft Cloud solutions – Azure and Office 365 and IT managed services • Developed and implemented Tenant solutions incorporating Office 365, Group Policy Management, AD, Exchange, Anti-Virus products • Design and implementation of high availability SCADA / PCL systems • Providing efficient network analysis for incorporating IP based video connectivity • Configuration and support of clients’ IT infrastructure whilst ensuring SLAs are met • Industry consulting of networking installations and configuration within Windows 2003 / 2008 servers on high-level security systems • Managerial and technical responsibilities in maintenance and warranty service • Managing contract negotiations • Developing long-term strategic relationships with key accounts • Ensuring service warranty company targets and schedules are met or exceeded • Risk migration management of Exchange Server to Cloud based solutions • Providing efficient administration and reporting through the use of Powershell and batch scripts deployed through group policy and RMM tools such as LabTech • Implementing security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices. Show less

IT Director

• Jan 2006 - Jun 2011

• Consulting with stakeholders and other directors to ensure the company’s mission statement is being upheld • Establishing relationships with key personnel, clients and business partners • Project management oversight of all large and small-scale IT infrastructure and operations • Ensure projects and tasks are planned and resourced appropriately and on time, within specified budgets • Deployment of private cloud and public cloud infrastructure networks • Utilizing migration of CRM / ERP infrastructure to web-based environments • Implementing, configuring, supporting and tuning high availability back office systems in a secure environment • Configuration and support of all IT infrastructure including Active Directory, DHCP, DNS and exchange server in a multi-region clustered environment • Utilizing System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) • Design, implementation and support of SAN storage systems Show less

IT and Systems Administrator

• Aug 2002 - Jan 2006

• Administration of internal servers, Windows 2003 server and Exchange 2003 server • Administration of internal Web servers and administrator of domain names • Administrator/management of SQL Servers • Administration of PABX system for call centre • Support for call centre staff, software and hardware • Installation of Saleslogix and ongoing maintenance • Design and documentation of networks • Installation of new computer systems • Implementing of hardware and software updating • Back-up procedures, scheduling and verification • Documentation of IT policies and enforcement • Implementing of backup procedures and enforcement • Crystal report writing for Saleslogix and ACCPAC • Technical administration of accounting system, (ACCPAC) • Laboratory instruments’ administration, configuration and use • Analytical design and implementation of PLC infrastructure • Configuration and maintenance of SCADA and HMI for manufacturing processes and quality control Show less

Senior Network Engineer

• Dec 2000 - Jul 2002

• Troubleshooting Layer 2, Layer 3, QOS and IP Services (SNMP, NTP, AAA, IP SLA, HSRP, DHCP, NAT). • WAN transport technologies (Frame Relay, Private/Leased Line, MPLS, PPP). • Design, implement and troubleshoot network redundancy (HSRP, MST, PVST+, Port Channel). • Wireless LAN, Lightweight and Autonomous • Layer 3 Switching and Stacked Switches • Evaluate, recommend and implement network solutions • Authentication, authorization, encryption mechanisms (RADIUS, TACACS+, SSH). • Provide technical guidance to management and peers • Maintenance of public and private schools’ networking systems • Maintenance of corporate networking systems throughout the Bundaberg area • Design and documentation of networks • Customer technical service • Creating and maintaining network documentation (Visio) • Sales and technical telephone support Show less

IT Administrator

• Jul 1999 - Dec 2000

• Project management encompassing all IT infrastructure • Develop and implement designs, standards and policies across network infrastructure • Installation of network including configuration of switches and routers, CAT5 cabling and fibre installation • Configuration of servers and workstations • Supervise installation of PABX systems • Documentation of network, PABX and satellite network infrastructure configuration • Design and implementation of IT policies and enforcement • Installation of software, including MainPac, Crystal Reports and Sun Systems • Design and implementation of backup and disaster recovery procedures • Stores management of consumables in a remote community • Liaison with users regarding their needs and problems • Maintenance of all systems and documentation of work done • Reporting and making recommendations to management Show less

Network Analysis

• Feb 1999 - Jun 1999

• Project management of compliance program • Testing of workstation hardware and software for year 2000 compliance • Testing of servers’ hardware and software for year 2000 compliance • Testing of data for year 2000 compliance • Testing of all other devices that may be non year 2000 compliant • Implementing of hardware and software updating • Testing of all gold plant and mine instrumentation and controllers • Implementing data updating • Searching for year 2000 compliance statements from manufacturers of products • Retesting after implementing of hardware and software updating • Updating all SOE operating systems and applications • Documentation of all testing results • Documentation of all compliance statements • Documentation of priority system failure and recommendations Show less